what to put on a resume for customer service representative

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

Generate Your Resume Summary

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

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Customer Service Skills for a Resume [W/ Full List & Examples]

Customer service skills are vital if you want to get hired for any customer-facing position. 

That’s because customer service skills can help you resolve customer complaints, improve customer satisfaction, and even drive new sales.

Want to learn which customer service skills are a must-have on your resume in 2024? You’ve come to the right place!

In this article, we’re going to cover everything you need to know about customer service skills, including: 

• What Are Customer Service Skills
• 20 Essential Customer Service Skills For Your Resume

3 Steps to Add Customer Service Skills to Your Resume

• How to Improve Your Customer Service Skills

Let's dive in! 

What Are Customer Service Skills?

Customer service refers to the relationship between a business and its customers. The better this relationship, the more successful a business can be. 

Customer service skills are a set of soft skills that allow you to provide the best customer experience possible. They involve being able to:

• Communicate effectively
• Solve problems promptly
• Demonstrate patience
• Create genuine connections

Customer service skills are essential for any customer-facing role out there, including customer support representatives , salespeople, cashiers , and the sorts. 

But what is it, exactly, that makes customer service skills so valuable? Let us give you the data-backed answer. 

Why Are Customer Service Skills Important 

If you’re someone who’s looking for a job in customer-facing roles, you probably already know that having strong customer service skills can significantly improve your employability. 

Finding employees who can resolve customers’ complaints and make them feel heard, understood, and appreciated is of the highest importance for potential employers.  

Here are all the benefits that employees with strong customer service skills can bring to a company: 

• Improved customer experience. The better customer service you can provide, the more satisfied will your customers be. And, according to this HubSpot study, 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences.
• Increased profits. Happy customers are more likely to spend money on a product or service. A study by Bain found that companies that excel at customer experience grow revenues 4%-8% above their market .
• Higher customer retention. According to Invesp, investing in new clients is 5 to 25 times more expensive than retaining existing ones. Considering that 80% of consumers said they’d do business with a competitor after a bad customer service experience, customer service is essential in retaining customers.
• Established brand loyalty. According to the study by Zendesk, nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand.
• More referrals. Your customers are bound to talk about their customer experience - especially if it’s really good or really bad. According to Esteban Kolsky, Chief Evangelist for customer experience at SAP, after a positive customer experience, 72% of customers will share their opinion of your brand with at least six people.

20 Customer Service Skills to List on Your Resume 

As we already mentioned, customer service doesn't consist of a single skill, but of a set of skills. 

As such, the customer service skills you should list on your resume greatly depend on the specifics of the position you're applying for. 

That said, there are some customer service skills that are in demand for the majority of customer-facing roles out there, such as communication and active listening.  

Here is a list of the most in-demand customer service skills for your resume in 2024: 

• Active listening
• Adaptability
• Attention to detail
• Bilingual customer support
• Building customer royalty
• Communication
• Complain resolution
• Organizational skills
• Decision making
• Interpersonal skills
• Persuasion skills
• Problem-solving skills
• Product knowledge
• Time management
• Upselling/Cross-selling
• Service-based selling
• Computer skills

Now that you know what the most important customer service skills are, it’s time to list them on your resume.

Below, we’ll teach you which resume sections are best for listing your customer service skills, as well as teach you how to do it in the most compelling way possible.

Let’s get started!

#1. Mention Your Customer Service Skills on Your Resume Summary 

The first place where you can (and should) mention your customer service skills is the resume summary . 

In a nutshell, the resume summary is a short, three or four-sentence paragraph that describes you as a candidate. Typically, it mentions: 

• Your professional title and years of experience
• Your top skills
• Your most notable achievements

Done right, the resume summary will show the hiring manager you’re a qualified candidate from the get-go and get them to go through your resume in more detail. 

As such, for roles where customer service skills are practically essential, it’s very important to higlight that you possess such skills in your resume summary.

Here’s an example of customer service skills listed in a resume summary:

• Attentative and communicative customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights include receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my problem-solving and interpersonal skills can be leveraged to achieve and maintain the highest level of customer service.

#2. List the Right Customer Service Skills 

The most obvious place to list your customer service skills is on your resume’s Skills section. 

The key here, though, is to list skills that are relevant for the role you’re applying for.

We already mentioned how different roles may require different customer service skills. A customer support agent, for example, requires comunication skills and active listening.

Whereas a sales represenative, on the other hand, requires persuasion and upselling skills.

What we’re getting at here is that you shouldn’t just randomly list all the customer services skills we covered in this article - you should pick out the ones that are most relevant for your role.

Here are our top tips on how to list the most relevant customer service skills for your position:

• Check the job description. Most jobs tell you exactly which skills they’re looking for in candidates, all you’ve got to do is check the job description. As a customer service representative, for example, it’ll typically tell you that you need active listening skills, multi-tasking skills, communication skills, knowledge of CRM systems, etc. 
• Identify the skills you possess. Single out the skills that you actually possess instead of adding every single skill mentioned in the job description. 
• Add them under Soft/Hard Skills. Add skills like time management, communication, etc., under Soft Skills and technical know-how like computer skills or product knowledge under Hard Skills. 

#3. Prove Your Customer Service Skills In Your Work Experience Section 

Last but definitely not least, you should use your work experience section to prove to the hiring manager that you possess the customer service skills you mentioned in your resume summary and under your soft skills.

After all, anyone can claim they have customer service skills. It's backing up your claims with facts that can make all the difference. 

Done right, your work experience will leave no doubt in the hiring manager’s mind that they should call you back for a job interview .

Here's exactly how you should build your work experience section so that it highlights your customer service skills: 

• Tailor your work experience to the job description. Don’t use one generic resume to apply to dozens of openings. Each position has its own specific requirements and your resume sections should be tailored to show the hiring manager that you can meet them. If you’re applying for a cashier position, for example, the hiring manager will want to know about your experience as a restaurant server, but not about the time your mowed lawns as a teenager . The first experience highlights yoru customer service skills, while the second does not.
• Focus on your achievements instead of your responsibilities. The hiring manager most knows exactly what your responsibilities were in previous jobs. What they want to know is how you made a positive impact with your achievements. As such, focus on highlighting how you made an impact on your work experience section instead of simply listing what your basic responsibilities were. 
• Make your achievements quantifiable. Speaking of achievements, supporting them with data-backed evidence is what really makes a difference. After all “helped company increase customer retention by 14% by providing customers with a personalized experience” sounds much better than “helped with customer retention.”
• Use action verbs and power words . There are hundreds of words and verbs you can use instead of “helped” or “served.” The more descriptive you are of your achievements, the more impressive you can make them sound. 

Here’s an example of a work experience section that highlights the candidate’s customer service skills perfectly: 

Customer Service Representative 

YXZ Convenience Store

03/2018 - 04/2022

• Achieved the highest up-sell rates in both 2019 (2.6%) and 2021 (3%).
• Worked at the customer information desk for 10+ hour shifts.
• Welcomed and provided personalized customer service to 1000+ customers during the store opening event.

7 Ways to Provide Excellent Customer Service 

Customer service skills don't come naturally to everyone. 

Some people are much better at making customers feel heard and appreciated, while others may struggle to form that connection that makes all the difference when it comes to providing good customer service. 

Well, if the first case applies to you, don't worry. 

Below, we cover seven ways to provide excellent customer service (that can be practiced and learned):

#1. Stay positive

Developing a positive mindset and attitude is an essential part of improving your customer service skills.

Think about your own customer experiences. You’re probably not too happy when, say, you sit at a restaurant and the server taking your order looks miserable, right? Or when you call customer support to resolve an issue and they’re less than willing to help. 

So, whether you’re communicating by phone, face-to-face, or via e-mail, try to stay as positive as possible (even in the face of difficult issues or customers).

#2. Don’t say no

Even if the answer to a customer complaint or issue is “no, it can't be done” or “no, I can’t help you with this,” you should always refrain from phrasing it this way. 

When customers hear the word “no,” they’re more likely to associate it with “this customer service worker doesn’t want to help me” rather than with “this is beyond this employee’s control.” 

So, whenever it’s possible, go out of your way to solve a customer’s issue or help them. And, if doing something to help them really is out of your control, use positive language to tell them, avoid the word “no,” and try to offer them alternative solutions/options that could satisfy them. 

That way, they’ll see that you’re trying hard, despite the fact that you might be unable to solve their problem.

#3. Practice active listening

Active listening is the process of mindfully listening to a speaker, providing feedback, and being observant of non-verbal cues to ensure effective communication. 

Considering that 40% of our daily communication consists of listening , making sure you’re listening effectively to what your customers have to say is an essential part of providing excellent customer service. 

Some ways to do that include: 

• Paying attention and not getting distracted. Try to stay away from your phone and avoid multitasking when you’re interacting with customers. 
• Asking open-ended questions. Open-ended questions require more than a simple “yes” or “no” answer. You can ask such questions to get your customers to describe their needs or problems more comprehensively. 
• Asking probing questions . Similar to open-ended questions, probing questions aim to get a 360-degree view of a topic. Not to mention, they don’t just help you understand better, but also help the speaker to think more comprehensively about what they’re saying.
• Being more attuned to the speaker’s feelings. Customers don’t appreciate feeling like they’re talking to a robot. Asking them about their day and being sympathetic towards their feelings (be they frustration, anger, or annoyance), is a great way to make them feel heard. 

#4. Know your customers

The better you know your customers, the more you can understand their needs and expectations. 

In turn, you can find more creative ways to meet said expectations and improve your customer service. 

Here are some ways you can better understand customer needs: 

• Ask yourself/the team questions such as “who are our main customers?” “what market are they from?” “how does our product/service meet their needs or expectations?” and “what could we do to further help them?”
• Step into your customers’ shoes by considering your own challenges and needs as a customer or what would make your life easier while using the company’s product or service. 
• Encourage customers to give detailed feedback.
• Analyze customer feedback by identifying trends and gaps in your service. Share any results with your team or your colleagues. 

#5. Know the product/service

The better you know the company’s product or services, the more qualitative the customer service you can provide. 

As a salesperson , for example, you’ll be able to sell a product or service better. As a customer support representative, on the other hand, you’ll be able to solve customers' problems more effectively. 

On the same note, knowing a company’s products or services can come in particularly handy when you’re interviewing for a job too. The hiring manager is bound to be impressed with your dedication and effort to learn all about the company before you’re even hired.

Some places where you can easily acquire knowledge of a company’s product or services are:

• Company’s website
• Company’s handbooks 
• Online forums 
• Customer feedback 
• Your own experience with the product 

#6. Be empathetic

We cannot stress enough how important it is to connect with your customers more than just on a professional level. 

Actually connecting with the customer on a personal level and showing real empathy for their issues can really make a world of a difference when it comes to customer experience.

In the first case, if you can’t resolve a customer complaint or help with a specific issue, the customer will be much more likely to feel disappointed with you and the company in general. 

In the second, however, they might cut you some slack and still think “well, at least they listened and genuinely tried to help.”

This can be the difference between losing customers and retaining them and it’s definitely an important part of providing amazing customer service. 

#7. Personalize your customer service

Personalizing your customer service is what can make customers feel special, and who doesn’t like to feel special, right? 

Here’s how you can provide personalized customer service that’s guaranteed to improve your customer service skills: 

• Greet your customers by name and make them feel welcome.
• Contextualize your customer service depending on the customer’s lifestyle and personality.
• Don’t get distracted by anything else when you’re interacting with a customer. Make sure that the customer feels like they’re your center of attention.
• Go out of your way to find the best possible solution/option for the customer, and make sure that the customer knows how much effort you’re putting into helping them.

3 Customer Service Representative Resume Examples 

Below, we’ll show you three examples of how you should list customer service skills for different roles. 

We hope these resumes, created with our tried-and-tested resume templates , inspire you to go after the customer-facing role of your dreams:

#1. Customer Service Representative Resume Example 

#2. Cashier Resume Example 

#3. Sales Executive Resume Example 

Key Takeaways 

And that’s a wrap. By now, you should know everything there is to know about customer service skills and how to highlight them on your resume. 

Before you start putting our tips into practice, let’s go over the main topics we covered in this article: 

• Customer service skills are a set of soft skills that allow you to provide the best customer experience possible.
• Companies are always looking for candidates with strong customer service skills because they can provide the best possible customer experience and, in turn, help them increase their profits, retain customers, improve their brand loyalty, and get more referrals. 
• Some in-demand customer service skills include active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. 
• To best highlight your customer service skills, list them in your resume summary, work experience, and skills sections. 

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Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

Final Thought

Mastering the art of crafting a standout resume summary for a Customer Service Representative position can significantly boost your chances of landing your dream job. Take advantage of our curated list of top 10 examples and expert tips to create a powerful summary that will make you a standout candidate.

• Top 23 Customer Service Representative Resume Objective Examples
• Top 10 Customer Service Resume Summary Examples
• Customer Service Supervisor Resume Summary Examples
• Customer Service Manager Resume Summary Examples

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Customer Service Customer Representative Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service customer representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Implement/Execute agreed customer service framework with Customers Customer negotiation on Collection terms
• Perform Cash Collection and Customer deductions and dispute management
• Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
• Assist in avoiding customer disputes and miscommunication
• Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks,…)
• Improve billing efficiency and reduce errors
• Participation in regular Commercial meetings
• To provide timely customer call-backs, following up on enquiries or where customers have provided voicemail or chat request for a call-back
• 1 - Performance
• To attend and actively participate in appraisals, coaching sessions, training courses and monitor own performance levels to ensure personal targets are met
• Be a great team player who works within the team to achieve our department goals
• To have meaningful conversations with customers and provide an “in-house” feel to our members, while remaining professional and courteous
• Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
• Contribute to the reduction of errors or complaints, ensuring accuracy and best practice methods are demonstrated
• Researches and resolves customer problems, particularly in the absence of assigned account manager, to maintain and improve customer service
• Meets customer service goals by responding to customer inquiries and providing accurate information to account managers and customers alike
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
• Provide in-service support for escalated issues and work with the functional groups to strategize solutions for issue resolution
• Works hand in hand with the Team in ensuring operational metrics are achieved
• May independently manage small tier accounts and utilize customer systems to gather information or data to support the business
• Assisting patients in resolving questions regarding their accounts
• Knowledge of phone dialer functions and call campaigns
• Ability to stay composed and objective
• Strong listening/comprehension skills
• Excellent oral and written communication skills
• Ability to use phone and computer systems
• Communication skills
• Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
• Stellar customer service skills
• Patience/empathy
• Flexibility and versatility in problem analysis and resolution

9 Customer Service Customer Representative resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer service / dispatcher representative resume examples & samples.

• Outstanding customer service skills – Maintain welcoming, friendly tone even in stressful situations
• Pleasant phone voice; demonstrates verbal energy and engage with the callers
• High School Degree
• 2+ years Call/Contact Center, Dispatch experience

Customer Service Escalation Representative Resume Examples & Samples

• 2+ years of experience in a Customer Service / Call Center environment handling escalations
• Understanding of Medical Billing terminology
• Used to dealing with insurance companies
• Solid problem solving and analytical skills

Customer Service & Warranty Representative Resume Examples & Samples

• Provide world class customer Service on every call
• Answer all consumer calls pertaining to Shimano Technical issues as well as Pearl iZUMi apparel questions & direct them to the nearest Shimano and/or Pearl iZUMi dealer
• Answer chat/email questions that will arise from consumers and/or dealers
• Answer overflow calls from independent bicycle dealers in both the U.S. and Canada
• Keep abreast on all Shimano online technical trainings to assist consumers and dealers in fixing technical issues
• Keep abreast on all Pearl iZUMi product technical trainings in order to answer consumer questions
• Make retailer repair, replacement or credit decisions in accordance with the company’s policy
• Respond to and resolve any bike dealer warranty issues with the intent of maintaining and building customer loyalty and long term customer relationship
• Enter orders via phone/fax/chat for bicycle dealers when needed
• Show a strong sensitivity to retailers as well as consumers issues. Ask questions to clarify and resolve problems to their satisfaction
• Assist where needed in the Inside Sales & Customer Service department
• Participate in monthly phone training sessions to ensure there is 100% retention of SOP’s and that world class service is being delivered
• Communicate and overcome obstacles in the midst of delivering World Class service
• 1-2 years of experience in the Bike industry, preferably direct bike shop operations knowledge
• Extensive knowledge of Shimano hard good products
• Strong technical experience with hard goods
• Familiarity with soft good apparel
• A+ customer service experience and customer service oriented
• 1-2 years of experience in customer service
• Familiar with Microsoft Office – Excel, Word and Power Point

Customer Service / Account Representative Resume Examples & Samples

• Full account management of customer accounts
• Build and maintain relationships with customers and sales representatives
• Process product orders and provide prompt and efficient response and resolution to all customer's requests
• Analyze, review, and process customer's request for return authorization and credits
• Self-motivated and shows initiative
• Previous experience working with accounts is preferred but not required
• Excellent communication skills (written, oral)
• Strong computer skills (internet, Excel, Word)
• Must be flexible and willing to accept change

Customer Service & Order Management Representative Resume Examples & Samples

• Process a wide variety of calls, identify service problems and initiate appropriate action
• Utilize CRM system to record, track and manage all customer interactions
• Provide service support to multiple Area Sales Managers by helping them with service related challenges
• Maintain and enhance customer relationships by building trust and resolving issues promptly and completely
• Develop and maintain a strong, mutually beneficial working relationship with TaylorMade-adidas Golf Ambassadors or other key influencers within assigned territories
• Process a variety of requests, identify service and sales difficulties, and initiate appropriate action to resolve problems
• Maximize upsell opportunities on inbound customer service phone calls
• Work within the existing order management team structure
• Process large volume orders and custom fit orders quickly and accurately
• Understand and develop a knowledge of our order management systems
• Full knowledge of TMaG’s infrastructure as it relates to shipping and order processing
• Utilize effective oral and written communication skills to identify problems and achieve the best solution with internal customers in other Departments (Credit, Shipping, etc)
• Contribute to team and company success through regular, ongoing training programs as administered by team leads, trainers and Human Resources
• Maximize time and effectiveness on the telephone with customers
• University degree (or equivalent) in a business related field preferred
• Customer Service or Sales-related work experience required
• Working knowledge of golf products and business in a customer service environment highly desired
• Mastery of the English language and/or other languages as may be required, including superior written and verbal communication, interpersonal and persuasion skills
• Successful experience in “team” service setting is mandatory
• Golf industry knowledge highly desired
• Individuals must work cooperatively and establish positive cross-functional relationships within the organization
• Knowledge of Microsoft Office Products is essential
• Excellent communication, interpersonal and influencing skills are paramount
• Active listening skills and customer service orientation mandatory

Advanced Convention Services Customer Service Desk Representative Resume Examples & Samples

• Resolves questions/concerns from Advanced Convention Services customers effectively and efficiently through the use of active listening and personalizing techniques based on the customers’ needs
• Inputs the ACS order into the billing system and sends the customer a customized quote and receipt for the requested order. Provides professional customer support for any questions surrounding the quoted order
• Keeps customer informed of progress by checking the status of trouble tickets in the ACS back office portal
• Maintains current knowledge of all convention pricing and service options to match the product best suited for the customer
• Provides support for all Advanced Convention Services personnel. Acts as message center for all departmental personnel, ensuring messages are delivered in a timely manner for customer follow-up
• Efficiently organizes work day to maximize productivity by utilizing proper time management techniques

Customer Service / Aftersales Representative Resume Examples & Samples

• Responsible for the execution of repair ticket management within aftersales tool
• Monitor and perform daily activities in the system and work with stores, customers, repair center and HQ as needed
• Perform technical evaluations and provide estimates and feedback/solutions for the aftersales service requests in prompt manner
• Manually enter and update data in aftersales system on behalf of the customer, wholesale, and external vendor for ticket management
• Provide full support updating the stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on overall customer satisfaction
• Locate all style information for merchandise requiring parts
• Perform spare parts order management (RDA) in Kering service system to ensure the best procurement lead time to the customer and efficient inventory management
• Ensure the integrity of the data input by the stores in the system in order to optimize and increase the efficiency of the after sales service flows
• Provide accurate and adequate information to HQ related to quality issues
• Partner with external vendors to ensure quality of repairs
• Receive and process customer payments for repairs
• Responsible for all aspects of aftersales management and act as point of contact on customer complaints and quality issues
• Provide support to stores and regional customer service teams to manage repair tickets in the after sales system
• Communicate and coordinate with stores & HQ on any aftersales & quality matters
• 2-5+ years in a customer service/call center environment handling escalations
• Demonstrated reasoning skills
• Proven writing abilities
• Ability to work independently and follow directions related to your job with little follow-up by your supervisor
• Ability to ensure customers are receiving call backs and follows-ups

ESC Customer Service Quality Representative Resume Examples & Samples

• Record evaluations utilizing departmental quality monitoring forms
• Provide ongoing feedback about each agent quality performance to supervisors and manager on a regular basis
• Ensure monitors and training are delivered by established deadlines
• Handle service center calls as needed in order to support service levels
• Conduct coaching sessions with agents to provide quality feedback about call and email performance. This will also apply to refresher training needs
• Excellent spoken and written communication skills
• Very good organizational skills and prioritization
• Works effectively under pressure and exhibits good judgment
• Spanish language preferred

Customer Service & Fulfillment Representative Servicing Resume Examples & Samples

• Credit Cards
• To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
• To complete & meet all customers’ requests as per defined guidelines
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• To proactively identify opportunities to improve the service performance
• To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing
• Respond to inbound chat inquiries and effectively consult customers or prospective customers regarding features
• Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
• Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience
• Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicin
• Follow standard screens/scripts as appropriat
• Maintain and update customer account records as needed
• Appropriately escalate customer questions and issues as and when necessary according to guidelines
• Responsible to handle back office processes
• Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
• Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
• Forward suspected fraudulent and questionable Service Request to appropriate personnel
• Balance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirements
• Build and maintain effective working relationships and support teamwork in meeting company goals
• Adhere to processes and guidelines in line with the defined governance standards
• Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
• Answers phones, takes product orders, checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement
• Interacts with and supports company sales representatives
• Escalates requests and unresolved issues to the designated resource
• File records of customer interactions and transactions
• Works under general supervision with some instructions given for routine work and detailed instructions for new types of work or special projects
• An (educational) background in Business
• Customer service experience in a similar international environment
• Experience with SAP is a plus
• Native level Spanish and Portuguese is a must, both conversational and written. Fluency in English is also a fixed requirement. Other EU languages are considered a big plus
• A positive outlook on dealing with customers and know how to organize/prioritize your work
• Enjoy working in an international team
• Driven to provide outstanding customer service
• Flexible – open to change and able to adjust accordingly

Customer Service Reimbursement Representative Resume Examples & Samples

• Work independently with general instructions on moderately complex assignments with minimum supervision
• Ability to enter patient, clinical, and insurance data into various systems while maintaining the accuracy of the data
• 6 months utilization management experience required
• Excellent interpersonal and phone etiquette mandatory
• Excellent organization, communication, follow-through and multitasking skills
• Outstanding written and verbal communication skills
• Comprehensive understanding and use of Word, Excel and Outlook helpful
• Familiarity with payer billing plans preferred
• Knowledge of clinical lab systems and/or billing systems helpful
• Strong, recent professional references
• · To consistently meet the Digital Ops targets set (KPIs) without compromising quality of service delivery
• Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
• Follow standard screens/scripts as appropriate

Customer Service Account Representative Resume Examples & Samples

• Responsible in maintaining accurate and updated customer information in the system
• Coordinates with Data Management in creating & updating customer master information and pricing updates as needed
• Process Owners, responsible in creating and updating Account Specific Processes
• Effective Order Management by ensuring accuracy in order processing and scheduling to meet logistical deadlines and complex daily shipping timelines (manual or automated)
• Ability to manage day to day task by prioritizing expedited orders/shipments, priority accounts and activities
• Coordinate with Demand Analyst, Planners and Transfer Coordinators regarding production control and inventory
• Coordinate with Sales Manager regarding updates and order escalations on Customer Accounts
• Representative will be responsible for releasing the orders to the system and auditing/ensuring quality and accuracy of the inputted data
• Process NCR and MRA according to company policy based on information gathered from Customers
• Prepare all pertinent documentation needed to satisfy ClosetMaid customer requirements
• Over time evolve knowledge to be able to perform analysis of and to compare open orders in system to on-hand inventory. Make decision based on data as to if company can take the order based on current inventory levels
• Monitoring of Daily Open Orders and ensure that shipment is on time
• Assist in customer inquiries through different channels
• Document archiving and audit
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, margins, variances, break-even, etc
• Maintains competency level in terms of technical know-how and pass all functional certification assessments
• Works with the team in managing day to day task and activities
• Handles other projects and task as delegated
• Adheres to the goals and objectives set forth by the company
• Practice and maintain department policies
• Other duties that may be assigned as necessary

Mortgage Customer Service Back Up Representative Resume Examples & Samples

• May make periodic calls to existing customers to determine satisfaction with the company, products and services
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction

Customer Service & Loyalty Representative Resume Examples & Samples

• Assess Customer needs
• Build rapport with our clients over the telephone
• Gather information to understand Customer requirements
• Provide product, service and pricing explanations
• Treat calls from clients that want to cancel their Mobility services or are considered a high-risk of leaving
• Diagnose possible problems and propose solutions with detailed actions
• Monday to Friday between 7 a.m. to 9 p.m
• Saturday and Sunday between 8 a.m. to 6 p.m
• Further details will be provided during the selection process
• Processes and maintains all customer purchase orders to ensure a perfect match and align demand appropriate for supply chain execution
• Prepares a variety of reports to assist account managers in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
• Maintains positive relationships with external and internal customers (i.e. Sales, Traffic, Distribution, Demand Management, Master Data, Scheduling and Inventory Management, etc.) and develops account strategies necessary to gather information as needed for the account manager or the customer
• A Bachelor’s degree with major area(s) of study in Supply Chain, Business or a related field is strongly preferred
• 2-4 years of experience in Supply Chain or a related field is preferred, but new grads with a 4 year degree in Supply Chain, Logistics or a closely related field and some type of Supply Chain experience (i.e. a Supply Chain focused internship) are welcome to apply as well
• Exceptional customer relationship management skills are required
• Advanced skills in Microsoft Office suite; demonstrated proficiency to use a variety of computer software, such as SAP, Microsoft Office, Outlook, and Sharepoint
• Ability to become extremely proficient and knowledgeable with customer systems (i.e. Retail Link, E3, Supplier Net, Partners Online, etc.)
• Must possess strong analytical skills with attention to detail, accuracy and proofreading skills being essential
• Strong interpersonal skills are required, including oral and written communication skills
• Demonstrated ability to support two or more account managers at the same time and balance work load accordingly
• Excellent multi-tasking skills and ability to handle changing priorities with a sense of urgency
• Ability to work in a team atmosphere and willingness to support different accounts when necessary is required
• The ability to work independently on multiple concurrent projects when necessary will be required for success in this role

Customer Service & Self Pay Representative Resume Examples & Samples

• At least 1 year of experience in Customer Service, Call Center, Self Pay Collections, Billing or Follow-Up
• Insurance, managed care and federal/ state coverage preferred
• Understanding of medical terminology preferred
• A background in self pay collections, automated billing and healthcare accounts receivable management is
• You have a Bachelor’s degree
• You have a minimum of seven (7) years of previous aviation experience
• You have a minimum of five (5) years’ experience in a front-line, customer service role
• You have strong analytical and investigation skills necessary to comprehend and drive successful resolution of customer issues. Ideally, you possess a thorough knowledge of Bombardier's processes and policies and have experience in providing complete and innovative solutions to customers
• You have the ability to mobilize and influence internal, cross-functional teams and demonstrate negotiation / problem solving skills
• You have excellent interpersonal and communication skills (verbal and written) in English
• Additional languages are considered an asset
• You have the ability to work in and be comfortable in a fast-paced 24-7 environment
• You have a high literacy with a computer and are at ease with current information / data processing technologies such as
• MS Office applications and Lotus Notes. SAP experience is an asset
• At least 1 year of experience in Customer Service, Call Center, Self Pay Collections, Billing or Follow-Up preferred
• Understanding of insurance pre-certification requirements, contract benefits, credit and collection procedures, financial assistance programs and medical terminology preferred
• Work requires excellent communication, customer service, interpersonal and organizational skills
• Knowledge of insurance, managed care and federal/ state coverage preferred
• A background in self pay collections, automated billing and healthcare accounts receivable management is preferred
• Must be able to demonstrate a working knowledge of personal computers and other standard office equipment
• Handling a high volume of patient/insurance calls
• Handle patient disputes
• Maintain a professional attitude
• Maintain confidentiality at all times
• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process
• One year experience in healthcare customer service or insurance collections field
• Knowledge of and experience working in hospital medical billing environment
• Ability to work well individually and in a team environment
• Able to work in a professional, corporate setting
• Ability to identify trends and issues as related to specific clients
• Knowledge of Excel and MS Office

Customer Service Solutions Representative Resume Examples & Samples

• Respond professionally and knowledgeably in accordance with company standards, and other verbal and written training policies to patient inquiries with information regarding benefit plans (co-payments, deductibles, quantity and day supply limitations, etc.) and to other calls from clinics, insurance companies, pharmacies and physicians
• Maintain current knowledge of DaVita Rx policies, procedures, and rules and maintain compliance at all times
• Assist in orientation, training, and mentoring of other CSRs or other DaVita Rx teammates as needed
• Participate in quality improvement initiatives
• Monitor, record and communicate calls as appropriate using computerized documentation systems
• Able to work overtime with little or no notice, as needed
• Attend staff meetings, teleconferences and training as needed
• Meet and/or exceed departmental teammate performance standards
• Know, understand and follow DaVita Rx teammate policies and procedures
• High School diploma or equivalent required; some college preferred
• Minimum of one year's experience with pharmaceutical, medical terminology, mail order/PBM (Pharmacy Benefits Manager) in a call center environment strongly preferred
• Electronic document management experience preferred
• Proficiency in using standard office equipment including but not limited to multi-line telephone, fax, and copier
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) required; SXC, PC Tracker application familiarity preferred
• Minimum typing speed - 35 wpm
• Bilingual - Spanish preferred
• 2-5 years in a customer service/call center environment handling escalations
• Very strong verbal skills and reasoning skills
• Strong writing abilities

Customer Service Escalations Representative Resume Examples & Samples

• You are tech savvy
• You have at least one to two years of previous customer service experience (preferably in a call center)
• You have experience retaining and de-escalating difficult customers

Customer Service Finance Representative Resume Examples & Samples

• Accountable Finance Service quality for Customers
• Alignment with Customer Collaboration on the service solutions
• Monitor and steer local Service KPIs and portfolio
• Monitor adherence to OTC processes standards
• Ensure on time and proper issue resolution with corresponding functions
• CSF Mailbox usage
• Ensure all deductions documents are identified in a timely manner
• University degree in Business Administration, Economy, Finance or similar
• Fluency in English and Spanish is required
• Proficiency in MS Office (Word, Excel, Power Point, Outlook)
• User knowledge in SAP R-3 and EDIWIN (Electronic Data Interchange)
• Maintains on-line customer information and customer order database including addresses, ship dates, product, quantity, price, routing, tagging, order additions and cancellations
• Generates inter-departmental inquiries regarding availability of delinquent BTO product and requests to expedite product
• Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions
• Other duties as assigned by Customer Service Supervisor or Manager
• Minimum of 3 years customer service experience in a technical product line, B2B preferred
• Two (2) years of college or technical schooling or five (5) years’ experience in a mechanical / technical position
• Must have a working knowledge of order processing and marketing policies and procedures
• Demonstrated customer advocacy skills
• Technical and mechanical aptitude & solid math skills
• Ability to self-motivate and work independently
• Comfortable in a fast paced environment welcoming change and growth
• Proficiency in Microsoft Office. Experience working with CRM system (Siebel, Salesforce.com, Microsoft Dynamics) a plus
• Proficiency in second language a plus
• A strong commitment to working with a team, providing excellent customer service, and maintaining
• Professionalism is required
• Ability to process a high volume of transactions with proficiency, accuracy and integrity
• Ability to handle multiple tasks simultaneously and prioritize accordingly
• Effective verbal/written communication skills
• Strong business acumen, organizational, time management skills and attention to detail required
• A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
• Responsible for the execution of repair ticket management within after sales tool
• Monitor and perform daily activities in the system and work with stores, customers, repair center and headquarters as needed
• Perform technical evaluations and provide estimates and feedback/solutions for the after sales service requests to the stores in a prompt manner
• Manually enter and update data in after sales system on behalf of customer repairs, wholesale, and external vendor
• Provide full support updating stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on customer satisfaction
• Locate style information for all merchandise needing parts
• Perform spare parts order management in service system to ensure the best lead time to the customer as well as efficient inventory management
• Ensure the integrity of the data input by the stores in order to optimize and increase the efficiency of the after sales service flow
• Provide accurate and adequate information to headquarters relating to quality issues and potential credit note
• Receive and process customers’ payments for repairs
• Responsible for all aspects of after sales management acting as point of contact on customer complaints and quality issues
• Provide support to stores and regional customer service teams to manage repair tickets in the after sale system
• Communicate and coordinate with stores and headquarters on any after sales & quality matters
• Understanding of EDI in relation to wholesale to retail guidelines
• Eager to learn, adapt, and grow within a support role
• This is a fast paced environment that requires independent thinking as well as being able to work within a team setting across many departments
• Analytical thinking with ability to problem solve with effective outcomes
• Expert level computer skills required for working within customer intranet sites, all Office programs focusing on Excel & Outlook.This role requires email communication to all levels of staff within the company as well as customers. Candidate for this position must be able to communicate professionally and coherently via email

Customer Service & Logistics Representative Resume Examples & Samples

• This position is responsible for answering the phone promptly with a pleasant and accommodating demeanor and for handling customer requests in a detailed, timely and professional manner. The Customer Service Representative is also expected to be a consultative source of support for our customers on current and future orders and to promote value-added products. This role will also be instrumental in negotiating delivery times with customers, problem-solving, and fostering lasting business relations with our customers. The Customer Service Representative must also be able to function effectively in a fast-paced demanding environment and have flexibility to work longer hours as needed and/or on weekends
• The ability to learn and understand about logistical operations that are unique to the construction industry
• Must be able to interact with drivers for both aggregates/asphalt and readymix
• High school education or GED preferred
• Good computer skills; proficiency with Microsoft Office suite
• Thorough; detail-oriented

Customer Service Financial Services Credit Representative Resume Examples & Samples

• Receives service agreement information by phone or fax from Sales Associates, Agents and Order Processors
• Processes manual credit verification requests according to company guidelines and determines whether credit upgrades should be granted
• Contacts references or researches customer accounts where credit decisions are required
• Notifies Order Processors, Agents and Sales Associates of credit decisions and deposit requirements
• Inputs service agreement information into billing system, when needed
• Maintains and makes changes to consumer customer accounts
• Processes various business applications and maintenance to those accounts
• Assists in other tasks or projects, including back up to Order Processors, as needed

Representative, PNG Customer Service Resume Examples & Samples

• Be a true leader and champion in establishing and maintaining a vision and required behaviors for our culture of ensuring human safety
• Deliver a courteous, pleasant and positive attitude in providing extraordinary service to all customers, coworkers and others ensuring open lines of communication
• Maintain an advanced knowledge of company products, pricing, services, policies and procedures
• Provide efficient and accurate record keeping for customer account data in a safe and secure manner
• Complete proper execution of all customer orders in accordance with credit policies, procedures and controls for accurate billing and proper inventory control
• Coordinate the day-to-day activities; know the open/close procedures and proper scale operation
• Develop and maintain an understanding of sales and marketing programs to effectively communicate with customers, sales representatives, and others
• Maintain a clean and orderly appearance for assigned areas with the facility which could include break room, common areas, restrooms, etc
• Performs other related duties within job scope as assigned by supervisory personnel

Customer Service Customer Representative Resume Examples & Samples

• Providing initial non-technical support; answering queries related to upgrades, maintenance and contact information via phone or e-mail in a timely and efficient manner
• Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected
• Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner
• Escalating with internal or external support resources and SME when necessary
• Identify self-service documentation gaps
• Responsibilities include a direct contribution to knowledge management
• Facilitate customer communications through well-established processes and guidelines
• Other assignments and projects as needed
• Working in shifts work may be needed
• A technical background and/or ability to learn and absorb technology quickly
• Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
• The ability to communicate effectively with people at all levels
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem
• The ability to work as part of a team and on their own initiative
• Positive and flexible attitude
• A good understanding of the ServiceNow platform is a definite advantage
• Experience with using and troubleshooting SaaS applications

Customer Service & Pricing Representative Resume Examples & Samples

• Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
• Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes
• Bachelor’s degree (BS/BA) from an accredited institution
• Fluent French
• Strong English capabilities
• Good command of Excel
• 1-3 years of professional experience in customer services related roles (Pricing/accounting/finance/Administrative)
• Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM
• Takes personal action to ensure accuracy and quality of own and others’ work, tracks and documents conformity to those standards
• Uses methodical and thorough approaches to structure work activities, analyze problems or make decisions
• Anticipates and takes responsibility for problems before required to do, champion new solutions to problems
• Adjusts rapidly and effectively to changes in work demands, situations or business requirements keeping an open mind to new and better ways of doing things

Customer Service / Credit Representative Resume Examples & Samples

• Functions as a primary contact for all Davol customers. As such when required, receives and answers all customer inquiries in a timely and courteous manner. This includes, but is not limited to, inquiries regarding the following: order status, product information, product availability, pricing, invoicing, shipping, in-depth product knowledge
• Functions as the primary internal contact for Corporate Credit. As such, receives and answers all inquiries for credit in a timely, courteous, and businesslike manner. This includes, but is not limited to, researching, managing and issuing credits to customers that are warranted in a timely manner
• Functions as the primary contact for Sales Districts completing all tasks associated with that support
• Initiates documentation relative to credits, return authorizations, and freight claims
• Maintenance for EDI account set up and changes, Customer and Rep account set up and maintenance
• Check all stock transfers prior to management sign off
• Initiates customer contact to resolve potential problems to assist the Sales Department via specific telemarketing efforts
• Responsible for maintaining a complete and up-to-date reference file pertaining to discontinued product, new product, line extensions, special promotions, cross references, deficit products, backordered product, limited market release and other relevant data necessary to perform the job
• Occasionally review current processes and make recommendations to the Manager or Supervisor on new approaches is also an expected part of this position
• Must be able to work all holidays mandated by Davol, Inc
• Mandatory coverage of telephones during lunch, company meetings and outings
• Flexible work hours is mandatory upon management discretion
• Special Projects and duties as required
• Minimum three (3) years experience in a customer service or financial services environment
• Prior experience working in a professional corporate environment
• Good working knowledge of Microsoft Office
• Courteous and professional disposition
• Ability to multitask effectively
• Must be flexible to work select Holidays and shift hours based on business need
• Knowledge and prior experience working with JD Edwards software preferred

Customer Service, Internal Representative Resume Examples & Samples

• Building solid relationships with other internal departments and vendors
• Evaluation of current processes for improvement and work on recommendations with management
• Working as a team to manage daily workflow
• Answering emails and incoming calls from internal customers as needed
• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
• Demonstrated ability to quickly learn new systems and processes and put them into practical use
• Excellent typing and data entry skills

Pension Customer Service Representative Resume Examples & Samples

• To ensure email & chat communications are grammatically correct and in line with the tone of voice guidelines
• Contribute to the service vision by delivering outstanding service to our customers
• To answer all enquiries in a timely, courteous and professional manner, ensuring that customer needs are clearly understood and issues are followed through to conclusion
• To process cases efficiently, ensuring that appropriate follow up action is taken and customers are provided with up to date information regarding their enquiry
• Inspire trust in our service provision through demonstrating ownership of problems within the boundaries of the role
• Ability to multi-task in a busy environment, and apply logical prioritisation to their workload
• 2 - Processes and Procedures
• To proactively identify and propose self-serve suggestions across all clients to reduce contacts as per the business strategy
• To deal with enquiries via a range of communication methods, including telephone, email and web chat
• To keep and maintain accurate case notes in accordance with agreed standards and procedures
• To keep up to date with Company policies, procedures, compliance and appropriate legislation
• Champion the customer by raising process issues when they occur and escalate customer issues that fall outside of the standard process or policy
• 3 - Quality and Compliance
• To communicate effectively with customers in accordance with appropriate standards, procedures and quality management systems to ensure a first contact resolution
• To fully utilise the CRM system to deal with a wide range of customer enquires effectively and ensuring all customer details are accurately recorded
• To comply with agreed quality systems and procedures and participate in quality team reviews as required
• To be accountable for own performance and the standard and quality of work
• Be ready and available to service customers in line with designated work schedules and staffing rotas and be flexible and adaptable to work demands
• 4 - Customers
• To proactively engage, support & lead customers through their journey to achieve a successful outcome
• To handle difficult and sensitive issues and customer complaints effectively using the appropriate language, listening and rapport building skills
• Make customers aware of expected response times on queries that cannot be answered immediately, so that customer service expectations are realistic and balance operational and customer needs
• To liaise and maintain good working relationships with colleagues, internal and external partners and other parties as appropriate
• Great soft-skills to engage customers of all ages and find creative ways to help customers understand their pension products
• Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
• Experience in a contact centre service role or similar high paced customer service focused environment
• Strong communication and interpersonal skills, the ability to listen and build rapport is key
• Good computer and keyboard skills, including experience of
• Good problem solving and decision making skills

Consultant Customer Service Representative for Sesis Resume Examples & Samples

• Respond to incoming calls from customers asking routine, frequently asked questions and provide information about appropriate policies/procedures, contacts, help users to navigate various applications and troubleshoot technical problems with internal computer programs. Ask callers for information necessary to respond to inquiry
• Update the Case Management System upon completion of calls to reflect the status of each case
• Use multiple computer systems to handle calls, file new requests for service, and maintain tracking systems
• Inform caller of status of existing service requests
• Abide by policies and procedures to ensure the highest standard of accuracy, timeliness, and efficiency in answering calls and entering data
• Respond quickly, accurately, and politely to customers’ needs
• Speak in a pleasant telephone manner
• Follow contact center script, yet recognize when to ask for help
• Navigate multiple computer applications while speaking on the telephone and entering data

Hiring a Customer Service Representative Resume Examples & Samples

• Manage a high volume of inbound/outbound calls daily and process as required
• Understand and accurately utilize the online resources available
• Maintain high accuracy rate on data entry

Customer Service Freight Representative Resume Examples & Samples

• Communicates extensively with customers, vendors and internal departments by phone or email
• Coordinates both inbound/outbound customer service support with new and current customers
• Monitors shipments and prepares revisions when necessary based on changing shipper/s, customers and carrier needs
• Contacts carriers to obtain status of loads with continuous monitoring of shipments for on-time pick-up, transit and deliveries
• A forward planner who critically assesses personal performance
• Holds a very high regard for phone, email etiquette and company professional standards
• Ability to leverage Excel and other MS programs, including Word and Outlook platforms
• A dedicated, loyal professional who studies and maintains detailed knowledge of all service lines and product offerings
• Extremely detail-orientated and organized
• Must be an excellent face-to-face and telephone communicator
• A hardworking, industrious professional that will work extended hours to meet required client service expectations and business opportunities
• Must possess the ability to work in a very busy - extremely team orientated environment

LTC Customer Service Representative Resume Examples & Samples

• Answer incoming customer service calls for multiple Long Term Care product lines
• Receive, evaluate and respond to customer inquiries
• Research policyholder inquires, consider the terms of the policy as it relates to the policy and/or claim, and respond in a manner within specified time frames
• Maintain current knowledge of corporate policies, products and departmental procedures. Updates will be communicated from management, but maintaining and applying this knowledge is required on the part of the Claim Review Representative
• Maintain departmental goals for quality & productivity
• Interface with management, policyholders, and other internal departments on all C/S related issues (back office and other internal groups supporting overall high quality customer service)

Customer Service Representative With Italian Years Resume Examples & Samples

• You manage your calls and you remain client-friendly at all times acting proactively and providing high-quality information and advice
• You are resilient, flexible and calm under pressure
• This function may require you to work until 6.30 PM Romanian time

Administrative Specialist On Line Customer Service Representative Resume Examples & Samples

• Responds appropriately and timely to complex, high risk or delicate customer complaints that may involve multiple business groups within Sears Holdings
• Enters detailed case history into a case management system throughout the investigation and resolution process, including notes, copies of letters and other documentation
• Uses a variety of online tools to track and respond to customer comments and online reviews
• Investigates complaint allegations by interfacing with business partners
• Maintains a high level of business knowledge as it relates to vertical businesses, as well as working knowledge of related businesses
• Analyzes situations, interprets policy and procedures, uses good judgment skills within and outside polices and consults with Field management and Vendor contracts to determine and execute effective and satisfactory resolution process
• Undertakeas detailed competitive analysis of local markets
• Takes part in research projects including calling customers and developing online surveys
• Reaches out to a variety of online sites to share content and build links
• Makes recommendations for case resolution based on history of similar issues and Sears Holdings guidelines
• Leverages a high level of financial empowerment to make fiscally responsible decisions, balancing expense to Sears Holdings with concessions and resolutions geared at saving customers
• Identifies and escalates business issues and trends to appropriate management
• Adheres to Company policy, procedure, code of conduct and ethical guidelines
• 2+ years related professional experience in social/digital marketing
• Understanding of business social protocols across primary social networks (Facebook, Twitter, YouTube) and online review sites (Yelp, Gooogle Local, Angie’s List)
• Skilled customer service and escalation resolution
• Exceptional business writing and communication skills
• Exceptional oral and written communication skills and use of proper professional business language
• Ability to speak, read, write and comprehend English instructions in order to complete internal documentation, present information
• Some college
• Knowledge of Sears and Kmart products, policies, procedures and guidelines
• Connects with existing and potential customers and aims to resolve inquiries related to receivables management

External Customer Service Representative Resume Examples & Samples

• Minimum of one year experience in a customer service role
• Basic computer and clerical skills
• Flexibility and the ability to work independently and within a multidisciplinary team
• Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
• High degree of attention to detail in a high volume environment
• Good planning and organizational skills, including ability to meet deadlines
• Problem Resolution and follow-up skills
• Ability to multi-task and work in a fast-paced environment
• Ability to operate a computer and use the operational software used by the office along with Microsoft Office
• Working knowledge of Brightree software desired
• Responsible for maintaining a high level of service and support for high-end clients
• Assist customers with fulfillment of web orders and online “chat” questions
• Field in-bound customer calls, place orders for shipment and track order status
• Must have 2+ years wholesale experience working with retailer needs and expectations. Experience with Costco, Amazon, Wal-Mart, PetSmart, Petco, Grocery chains preferred
• Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memos
• Prior inside support and wholesale to retail customer service experience is necessary
• Requires excellent organization skills
• Keep abreast on all Shimano online technical trainings to assist consumers and be able to walk consumers and dealers through how to fix a technical issue to the best of their ability
• Keep abreast on all Pearl iZUMi product technical trainings on the product and be able to answer consumer questions to the best of their ability
• Ability to problem solve for the consumer and bike dealer
• Extensive knowledge of Shimano products

Customer Service Representative / Dispatch Resume Examples & Samples

• Answers customer and driver calls in a timely and professional manner
• Enters order data into computer system
• Schedules and tracks orders and deliveries
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person
• Proficient with Microsoft Windows applications
• Accurately type 50+ words per minute
• Ability to work well in a high stress environment
• Ability to perform well in a small team environment
• Taking Service calls
• Scheduling techs daily, weekly, monthly
• Forecasting tech schedules for Preventative Maintenance
• Running reports to review jobs & statuses
• Reviewing Service Tickets Daily
• Maintaining various spreadsheets
• Modifying schedules on an on-going basis as new service requests are received
• Communicating through emails daily
• Proficiency in Microsoft Office Suite applications required
• Previous Dispatching experience strongly preferred
• Manages account margins and quote capture rates
• Develops and maintains a market pricing system
• Analyzes contracts and makes recommendations utilizing margin analysis, inventory turns, updating contract evaluation matrix (CEM), and monitors and enforces contract terms and conditions
• Processes quotes and coordinates completion with outside sales and operations management to insure fulfillment of contractual obligations
• Conducts a full spectrum of analyses including profitability, average selling price variance, like sales comparison, inventory carrying cost, and price vs. volume analysis
• Engages in active telephone selling, negotiating (using value added analysis), and account management
• Processes invoices and product returns. Maintains an accurate filing system and/or database for RFQ’s status and follow-up orders. Obtains follow-up information on delivery status and expedites orders upon request
• Maintains written sales records, and open and closed order files. Monitors contract buying trends vs. commitments
• Performs other related duties as assigned or requested
• 2 years related experience
• Compiles statistics
• Develops procedures
• Negotiation Skills
• Computer Software: MS Office, QAD
• Maintains filing systems
• Researches information
• Superb customer relations skills
• Attention to detail and ability to multi-task a must
• Must be able to work under the pressure of a deadline with a high sense of urgency
• Strong computer skills - Word, Excel, Outlook and Microsoft tools
• Must be an independent worker, but an overall team player

Related Job Titles

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Remote Customer Service Rep Resume Examples: Proven To Get You Hired In 2024

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• Remote Customer Service Rep
• Virtual Customer Service Associate
• Customer Support Specialist
• Remote Support Specialist
• Outbound Customer Service Rep

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• Remote Customer Service Rep Resume Tips

Remote Customer Service Rep Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., remote customer service rep resume sample.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your remote customer service rep resume in 2024,    include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Virtual Customer Service Associate Resume Sample

Customer support specialist resume sample, remote support specialist resume sample, outbound customer service rep resume sample.

We spoke with hiring managers at companies like Amazon, Genesys, and Concentrix that frequently hire remote customer service representatives. They shared insider tips on what they look for in resumes and how you can stand out from other candidates. Here are six tips to improve your resume and increase your chances of getting hired for a remote customer service position.

   Highlight your customer service skills

Hiring managers want to see that you have the skills necessary to provide excellent customer service. Highlight your customer service skills throughout your resume, especially in the skills section and work experience descriptions.

Customer service skills to include:

• Active listening
• Clear communication
• Problem-solving
• Conflict resolution

Avoid simply listing these skills. Instead, provide specific examples of how you've used them in previous roles.

   Emphasize your remote work experience

Many companies prefer candidates with previous remote work experience. If you've worked remotely before, make sure to highlight this in your resume.

Ways to showcase remote work experience:

• Include "Remote" next to the job title
• Mention remote-specific skills like "proficient with Zoom and Slack"
• Describe how you successfully collaborated with remote teams

If you don't have direct remote work experience, think about other ways you've worked independently, such as freelance projects or online courses.

   Quantify your achievements with metrics

When describing your work achievements, use specific numbers and metrics to quantify your impact whenever possible. This helps hiring managers quickly grasp the scope and significance of your contributions.

Weak, unquantified bullets:

• Helped customers with product issues
• Improved customer satisfaction
• Handled a high volume of calls

Strong, quantified bullets:

• Resolved 50+ customer inquiries per day while maintaining a 98% satisfaction rating
• Increased customer satisfaction scores by 15% through proactive issue resolution
• Handled 100+ calls daily in a high-volume call center environment

   Tailor your resume to the job description

Customize your resume for each remote customer service job you apply to. Read the job description carefully and make sure your resume highlights the specific skills and experience the employer is looking for.

For example, if a job emphasizes sales skills:

• Include any sales experience, even if not directly related to customer service
• Mention sales-related achievements, like "Upsold products to 35% of customers"
• Highlight relevant skills like persuasion and overcoming objections

By tailoring your resume, you show the hiring manager that you're a strong fit for that particular role.

   Showcase your technical skills

Remote customer service often requires proficiency with various software tools. Highlight your technical skills, especially those mentioned in the job description.

Relevant technical skills may include:

• CRM software (Salesforce, Zendesk, etc.)
• Helpdesk and ticketing systems
• Live chat and messaging tools
• Video conferencing (Zoom, Skype)
• Collaboration tools (Slack, Microsoft Teams)

Technical Skills: - Proficient with Zendesk, handling 75+ tickets per day - Experienced with Salesforce CRM, managing 200+ customer accounts - Advanced user of Zoom and Slack for remote team collaboration

   Include non-customer service experience

Even if you don't have direct customer service experience, include other relevant work experience on your resume. Many skills from other industries can transfer well to a customer service role.

Relevant experience from other industries:

• Retail: Helping customers find products and resolve issues
• Hospitality: Providing excellent service to guests and handling complaints
• Sales: Building rapport with clients and overcoming objections
• Teaching: Explaining complex topics and answering questions patiently

Highlight transferable skills from these experiences and explain how they would make you a strong remote customer service representative.

Writing Your Remote Customer Service Rep Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume. It provides a brief overview of your professional experience, skills, and achievements that are most relevant to the job you are applying for.

While a summary is not a mandatory component of a resume, it can be particularly useful for remote customer service representatives who want to highlight their key qualifications and grab the attention of hiring managers. However, it's important to note that you should never use an objective statement in place of a summary, as objectives are outdated and focus on what you want rather than what you can offer to the company.

To learn how to write an effective resume summary for your Remote Customer Service Rep resume, or figure out if you need one, please read Remote Customer Service Rep Resume Summary Examples , or Remote Customer Service Rep Resume Objective Examples .

1. Tailor your summary to the remote customer service job

When crafting your summary for a remote customer service representative position, it's crucial to align your skills and experience with the requirements of the job. Research the company and the specific role to identify the key qualifications they are looking for in a candidate.

For example, if the job description emphasizes strong communication skills and problem-solving abilities, make sure to highlight these qualities in your summary:

Customer service professional with 5+ years of experience providing exceptional support to clients in remote settings. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Proficient in using various communication channels, including phone, email, and live chat, to efficiently resolve customer inquiries and complaints.

Avoid using generic or irrelevant information that doesn't showcase your suitability for the role, like:

• Recent college graduate seeking an entry-level position in any industry
• Experienced marketing professional looking to transition into a new field

2. Showcase your remote work capabilities

As a remote customer service representative, it's essential to demonstrate your ability to work independently and effectively in a virtual environment. Use your summary to highlight your experience with remote work tools, your ability to manage your time, and your strong communication skills.

Include examples of how you've successfully worked remotely in the past:

• Experienced in working remotely, utilizing tools like Zoom, Slack, and Asana to collaborate with team members and maintain high productivity levels
• Self-motivated and disciplined, with a proven track record of meeting and exceeding performance targets while working independently from a home office

Avoid mentioning generic soft skills without providing context, such as:

• Team player with excellent communication skills
• Detail-oriented and hardworking individual

Instead, focus on demonstrating these skills through concrete examples and achievements.

  Experience

Your work experience section is the heart of your resume as a remote customer service rep. It's where you prove to employers that you have the skills and experience to excel in the role. Here are some key tips to make this section stand out:

1. Highlight remote customer service achievements

Instead of simply listing your responsibilities, focus on your top accomplishments in each role. Whenever possible, quantify your impact with metrics.

For example:

• Maintained customer satisfaction rating of 95%+ while handling 50-60 calls per day
• Resolved 90% of customer inquiries within first contact, surpassing team average by 15%
• Implemented new call scripts that reduced average handle time by 30 seconds

Numbers like these give employers a concrete sense of the value you can bring to their team.

2. Showcase remote work skills

Remote customer service has its own unique challenges. Highlight any experience you have working remotely and the skills that make you effective in a remote setting.

• Collaborated with a geographically dispersed team using Slack, Zoom, and Asana
• Troubleshot technical issues for customers using remote desktop software
• Maintained high productivity while working from a home office

Skills like communication, self-motivation, and comfort with technology are essential for remote work success. Weave them into your bullets where relevant.

3. Use strong, customer-centric action verbs

Start each bullet point with a powerful action verb that showcases your customer service skills. Some great options:

• Communicated

Advised customers on appropriate products based on their needs, resulting in a 10% increase in upsell revenue.

Avoid bland, overused verbs like "responsible for" or "handled." Strong verbs make your contributions clear and impactful.

4. Emphasize career growth

If you've been promoted or taken on increasing responsibility, make that clear. This signals to employers that you're a top performer.

Customer Service Representative (January 2018 - June 2019) Senior Customer Service Representative (June 2019 - Present)

Then use your bullet points to show how your contributions grew with each step up, like training new team members, taking on higher-stakes accounts, or leading special projects.

  Education

The education section of your resume for a remote customer service rep position should be concise and relevant. It's important to highlight your educational background and any relevant coursework or certifications that demonstrate your qualifications for the role.

1. List your highest degree first

When listing your education, start with your highest degree and work backwards. If you have a college degree, list it first, followed by any relevant certifications or training.

Here's an example of how to list your education:

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2020

If you don't have a college degree, list your high school diploma or GED instead.

2. Include relevant coursework for entry-level candidates

If you're a recent graduate or have limited work experience, you can include relevant coursework on your resume to showcase your skills and knowledge. However, only include courses that are directly related to the remote customer service rep position.

• Customer Service Strategies
• Business Communication
• Conflict Resolution

Avoid listing irrelevant courses like:

• Art History
• Creative Writing

3. Keep it brief for experienced professionals

If you have several years of experience as a remote customer service rep, you don't need to include as much detail in your education section. Simply list your degree, school, and graduation year.

Bachelor of Science in Business Administration University of Texas at Austin

Avoid listing outdated or irrelevant information like:

High School Diploma Central High School Graduated: June 1995 GPA: 3.5

  Skills

The skills section of your resume is one of the most important parts, especially as a remote customer service representative. Hiring managers want to quickly see if you have the right skills to succeed in the role. Here are some key tips to keep in mind when writing your skills section:

1. Highlight your customer service skills

As a remote customer service rep, your primary job is to provide excellent customer service. Make sure to highlight your customer service skills prominently in your skills section. This could include:

• Customer relationship management (CRM) software like Salesforce or Zendesk

Avoid listing generic soft skills like 'Communication' or 'Teamwork'. Instead, be specific about the customer service skills that make you stand out.

2. Include your technical skills

As a remote customer service rep, you'll likely be using various software and tools to do your job. Make sure to include your technical skills in your skills section. This could include:

• Help desk software like Zendesk or Freshdesk
• Live chat software like Intercom or Drift
• Video conferencing tools like Zoom or Skype
• Ticketing systems like Jira or Trello
• Basic HTML/CSS (if you'll be doing email support)

Don't just list 'Computer skills' or 'Technical skills' - be specific about the tools and software you know how to use.

3. Use a simple, scannable format

When it comes to your skills section, simpler is usually better. Avoid using graphs, charts, or other graphics. Stick to a simple bulleted list format, like this:

Customer service Conflict resolution Zendesk Salesforce Zoom Trello

This makes it easy for hiring managers to quickly scan your skills and see if you're a match. Avoid formatting like this:

Customer service expert with experience using Zendesk, Salesforce, Zoom, and Trello. Skilled in conflict resolution.

While this provides the same information, it's harder to read quickly and pick out the key skills.

4. Don't go overboard on skills

While it may be tempting to list every skill you have, resist the urge to go overboard. Stick to around 10-15 of the most relevant skills for the job you're applying for.

If you list too many skills, it can make it look like you're not particularly skilled in any one area. It's better to focus on a smaller number of key skills that showcase your expertise in customer service and the specific tools required for the job.

Customer service Conflict resolution Empathy Patience Attention to detail Verbal communication Written communication Creativity Salesforce Zendesk Freshdesk Zoom Skype Google Meet Trello Asana Microsoft Office Google Suite Social media Marketing

Instead, focus on the most important skills for the specific role you're applying for:

Customer service Conflict resolution Empathy Patience Zendesk Salesforce Zoom

Skills For Remote Customer Service Rep Resumes

Here are examples of popular skills from Remote Customer Service Rep job descriptions that you can include on your resume.

Customer Service

• Social Media
• Customer Relationship Management (CRM)
• Contact Centers
• Salesforce.com
• Telecommunications
• SME management

Skills Word Cloud For Remote Customer Service Rep Resumes

This word cloud highlights the important keywords that appear on Remote Customer Service Rep job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

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Remote Customer Service Rep Resumes

• Template #1: Remote Customer Service Rep
• Template #2: Remote Customer Service Rep
• Template #3: Virtual Customer Service Associate
• Template #4: Customer Support Specialist
• Template #5: Remote Support Specialist
• Template #6: Outbound Customer Service Rep
• Skills for Remote Customer Service Rep Resumes
• Free Remote Customer Service Rep Resume Review
• Other Administrative Resumes
• Remote Customer Service Rep Interview Guide
• Remote Customer Service Rep Sample Cover Letters
• Alternative Careers to a Customer Support Representative
• All Resumes
• Resume Action Verbs

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Customer Service Representative resume examples for 2024

A customer service representative resume should showcase a mix of hard and soft skills. Familiarity with systems like POS and data entry skills are valuable hard skills. Soft skills like strong verbal communication, listening, and a customer-focused approach are equally important. As Sally Hiott B.S. MBA, DBA, Assistant Professor of Marketing at Charleston Southern University, puts it, "Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team."

Customer Service Representative resume example

How to format your customer service representative resume:.

• Use the job title 'Customer Service Representative' in your resume to match your application.
• Highlight achievements in your work experience section, such as 'Processed payments and set up payment arrangements to maintain or reactivate service' or 'Surpassed increasing monthly sales targets'.
• Keep your resume concise and focused, aiming to fit it on one page. Recruiters appreciate a well-summarized resume.

Choose from 10+ customizable customer service representative resume templates

Choose from a variety of easy-to-use customer service representative resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level customer service representative resume example

Professional customer service representative resume example, resume tips to land the job:.

• Choose work experience over a resume objective for a customer service representative role, especially if you want to fit your resume on one page. However, for senior positions, it's acceptable to have a two-page resume
• Use short, concise bullet points instead of long, wordy paragraphs to highlight your key accomplishments. Make it easy for recruiters to understand your achievements in 30 seconds
• Start each bullet point with a strong action verb such as 'Provided', 'Delivered', or 'Processed' to showcase your skills and experiences as a customer service representative

Customer Service Representative resume format and sections

1. add contact information to your customer service representative resume.

Customer Service Representative Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your customer service representative resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Representative Education

Customer Service Representative Resume Relevant Education Example # 1

High School Diploma 2013 - 2015

Customer Service Representative Resume Relevant Education Example # 2

High School Diploma 2009 - 2011

3. Next, create a customer service representative skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an customer service representative resume

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Top Skills for a Customer Service Representative

• Cleanliness , 9.7%
• Data Entry , 5.9%
• Sales Floor , 5.6%
• Other Skills , 71.8%

4. List your customer service representative experience

The most important part of any resume for a customer service representative is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service representatives" and "Managed a team of 6 customer service representatives over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Worked at Kroger as a courtesy clerk, also worked in produce.
• Demonstrated effective communication by assisting customers and staff * Provided excellent customer service by bagging groceries
• Worked alongside team members to present and deliver a pleasant shopping experience.
• Handled customer problems with patience, consideration and sensitivity.
• Recognized for never being late, the entire time I was employed at Kroger.
• Provided technical support for MSN internet and computer issues
• Guided customers through technical steps to ensure successful Internet connection setup and maintenance.
• Experienced in multi-tasking, communications with customers, and daily interactions with handling customers issues.
• Utilized computer based inventory, record keeping, and communication software.
• Participated in the testing stages of DSL technology in the US.
• Trained in CPR, Epipen, first aid
• Planned toddler educational and play activities daily.
• Communicated with parents via email, telephone, parent conferences and written communication.
• Created weekly lesson plans to use as a guide in teaching based on state and NAEYC guidelines for each week.
• Participated in the NAEYC accreditation process Presented training for other teachers Other Related Experiences:
• Presented customers with wireless data options related to email, web browsing and other data services based upon their needs.
• Planned and coordinated the availability of products for advertising and promotion purposes.
• Created multiple serve bundles of internet, home and wireless services.
• Provided high quality communication, customer support..
• Coordinated communication with merchandise operations and vendors for PO creation and maintenance.

5. Highlight customer service representative certifications on your resume

Specific customer service representative certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your customer service representative resume:

• Certified Pharmacy Technician (CPhT)
• Certified Medical Office Manager (CMOM)
• International Accredited Business Accountant (IABA)
• Microsoft Office Specialist Master Certification (MOS)
• Certified Customer Service Representative (CCSR)
• Microsoft Certified Professional (MCP)
• Certified Information Technology Professional (CITP)
• Certified Coding Specialist (CCS)
• HIPAA Professional (HIPAAP)
• Patient Care Technician

6. Finally, add an customer service representative resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your customer service representative resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common customer service representative resume skills

• Cleanliness
• Sales Floor
• Customer Service
• Home Health
• Cash Handling
• Outbound Calls
• Product Knowledge
• Customer Care
• Strong Customer Service
• Computer System
• Customer Interaction
• Credit Card
• Customer Complaints
• Customer Orders
• Multitasking
• Technical Support
• Customer Accounts
• Reservations
• Strong Work Ethic
• Health Insurance
• Telephone Calls
• Excellent Interpersonal
• Process Orders
• Customer Support
• Customer Problems
• Quality Customer Service
• Excellent Organizational
• Strong Computer
• Cross-Selling
• Process Payments
• Billing Issues
• Problem Resolution
• Strong Problem-Solving
• Team-Oriented Environment
• Payment Arrangements
• Customer Feedback

Entry level customer service representative resume templates

Professional customer service representative resume templates

Customer Service Representative Jobs

Links to help optimize your customer service representative resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Customer Service Representative Resume Examples & Writing Guide

The Customer Service Representative Resume Guide for 2024

Here are our most important resume guidelines we recommend all job seekers follow for a significantly better shot at getting invited for an interview.

Here’s what we’re going to cover in this guide:

• How to properly format your resume for success in 2024
• How to talk about your work experience and personal projects
• How to create a competitive skills section
• How to customize your resume for each job you apply to

Formatting a Customer Service Representative Resume

Reverse chronological structure: Recent experience first

Reverse chronological resume is the most popular which almost all job seekers should be using. This format means listing out the most recent and relevant things first. It starts with the most recent timeline and you work your way backward, e.g. the latest job position comes first in your work experience section, not the oldest. Structuring your resume this way makes your career timeline more established. 

Customer Service Representative Resume Length

Stick to 1 page.

Most Customer Service Representative have found that their best shot at landing an offer is by having a one or two-page resume. This includes a collection of sections that cover relevant past experiences. Your resume should be no longer than three pages. The risk of going beyond two pages is including irrelevant content that could distract from your qualifications.

Avoid Common Customer Service Representative Resume Format Mistakes

1) Resumes must include as much content as possible.

2) Uniform and labeled section headers

When it comes to creating an ATS-optimized resume, it’s good to know how it will be read by the software. Like most human readers, the ATS will read from left to right and top to bottom. 

3) Minimal white-space

9 Expert Business Resumes Examples To Use For Business Related Jobs (Including Writing Tips)

Key Sections for a Customer Service Representative Resume 

A tailored resume summary .

In a competitive field like Customer Service Representative, hiring managers sometimes review hundreds of applications for a single position. Writing a resume that stands out is difficult, so solve that problem by including a compelling introduction for your resume. Begin your resume with a resume objective, which is a 2–3 sentence paragraph about your job-relevant skills and career goals.

          Customer Service Representative with 4 years of experience in multiple departments including customer support, product management, and sales. Strong understanding of the product line, including both hardware and software. Possesses excellent verbal and written communication skills. Looking for a position as a Customer Service Manager at Company B.

         Customer Service Representative with 4 years of experience in customer relationship management. Strong understanding of data entry and possible solutions to common data entry errors. Capable of handling multiple projects simultaneously with attention to detail and confidentiality. Applying for a mid-senior level Customer Service Representative position at Company A.

         Mid-Senior level customer service professional with 4 years of experience in customer service and excellent communication skills. Proven track record of building customer relationships through proactive and responsive service. Seeking a position as a customer success manager at Company A.

You can read more about how to create a resume summary with artificial intelligence here.

Your Relevant Professional Experience 

Employers will want to know what you’ve done in your previous job position to get insight into your skills and expertise. Knowing what you’re familiar with will help them make a decision and to see if you’re more of a good fit compared to the other applicants.

However, you should also be including any positive results you’ve accomplished.

Business Certifications

Emphasize your credentials. Include mention of all Important Skills for Business Jobs , Client  Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service RepreLeadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification or other Business methods or processes.

Skills for a Customer Service Representative Resume

We suggest adding the categorized skills section at the end of your resume. Be sure to include those that are specifically mentioned in the job ad; these are the most important “keywords” that will help rank your resume highly when it is scanned by an automated applicant tracking system during its first round of review.

Hard skills usually include transferable abilities with software, tools and or other professional resources. But don’t forget to include soft skills like teamwork and communication skills, which are necessary to coordinate with an agency, designers, marketing people, business owners and clients. 

Here are more key hard and soft skills that look great on a Customer Service Representative resume:

Hard skills to consider

• Business programs: Product Knowledge, Technical Expertise, Digital Literacy, Customer Service, Data Entry, Microsoft office, Salesforce, Situational Analysis, Telecommunication, Product memorization 
• Industry credentials: Client  Service Manager Certification(Service Institute), Customer Experience Certification, Customer Service Leadership Certification(APPA), Call Center Certification(Management and Strategy institute), Help desk Certification(HDI-CSR), Customer Service Certification 

Soft skills to consider

• Communication
• Goal-Oriented
• Attention to detail

Business Resume Content

Using metrics to quantify experiences.

Don’t simply fill your resume with lists of your Customer Service Representative job responsibilities. To impress the hiring manager, put your experience in context with specific examples and hard numbers that prove you’re an accomplished Business Specialist.

Describe how you accomplished something from your previous corporate role. Showcasing the achievements that took place as a result of your contribution will keep the reader engaged. It’s also effective in creating a strong impression and demonstrating your level of ability by highlighting the impact you’ve made.

Without any evidence, it’s hard to trust everything that someone might say. Be factual and take an objective approach. Numbers, figures, and statistics are your best friend. These will make your statements and points a lot more credible. 

Optimizing Resume Content with Business Keywords

How to tailor your resume to a job . Many hiring managers use applicant tracking systems (ATS) to filter applications based on resume keywords they write in their job ads. The more Customer Service Representative-related keywords you can use, the higher the chances your resume gets past the ATS and onto the hiring manager’s shortlist of applications.

The ATS keyword research process doesn’t have to be difficult. In fact, it’s a straightforward process if you’re doing it with Rezi. Our AI Keyword Targeting feature allows you to upload a job description and instantly see which keywords should be included in your resume's content.

Instantly Generate Customer Service Representative Resume Content

Job seekers can now use AI to create the perfect application with minimal effort. How long does it take to make a resume writes tailored content instantly and prevents writer’s block completely. It’s that simple yet highly effective in helping you get more job offers and interviews faster. 

All you need to do is enter a few details such as:

• Experience level

Learn more about Rezi AI Resume Writer here

Include a Customer Service Representative Cover Letter

Many job seekers today overlook the importance of a cover letter . The significant impact it can leave on your recruiters will play its part in the decisive moment for whether you’re going to get hired or not.

To put it simply, cover letters can be your gateway to improving your overall job application and a higher chance of getting the job.

Unless your resume is absolutely perfect with no flaws, why settle for less? A cover letter can greatly increase your odds of getting hired for the company you want to work for, even if it’s a competitive job posting.

Learn more about Rezi AI Cover Letter Builder here

Our most Recommended resume templates

Professional, clean, effective. These templates get your message across, no matter your industry or experience level.

Ultimate readability and well-organized layout. Highlights what matters the most. A safe pick for all jobs across all industries.

Negative space gives readers breathing room and guides their eyes to where you want them to go. Simplicity = sophistication.

A design familiar for recruiters and hiring managers. Good for corporate positions where you’ll need to paint within the lines.

Maximizes page space for dense information. Ideal for seasoned professionals with a lot to say in a limited area.

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Rezi is an awesome ai-based resume builder that includes templates to help you design a resume that is sure to check the boxes when it comes to applicant tracking systems. this is a great jumping off point to kickstart a new resume..

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Everything you need to know about using Rezi's AI Writer.

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Customer Service Representative Resume Example

Kickstart your job hunt with this proven Customer Service Representative resume example created by experts in the field.

Our resumes have been proven to work.

Beautiful resume templates to land your dream job

A customer service representative is a very important team member of a company.

According to HR specialists, the demand for good customer service representatives is soaring as they provide essential services for businesses. In this highly competitive position, the customer service rep is at the frontline of the company and this person’s daily interactions with customers shapes the organization's reputation and credibility. 

This role strongly influences customer satisfaction - a strong reason customers either stay or leave. Whether you're answering questions about a service or troubleshooting product issues, as a customer service rep, your goal is to keep customers happy.

Overview of the Customer Service Representative Role

Since the CSR role greatly influences customer satisfaction, the company’s performance and revenue is greatly affected  by the functions of this unique and highly rewarding position. A great customer service specialist is expected to proactively support customers, mitigate customer complaints, and provide solutions.

Recruiters hiring the ideal candidate are looking for critical problem-solving skills, a positive attitude, and the ability to communicate in-depth product knowledge. The quality of CSR’s work directly affects whether or not the customer uses your product again, and if they recommend it to others. 

Customers will often review the organization and the product based on their experience and satisfaction with the rep. Experts in the field state that friendly and welcoming CSR is responsible for over 70% of customers sticking with the brand. This is why recruiters are so keen to find the person with the right skillsets and experiences. 

If you’re applying for a CSR position, your resume should reflect key character traits that are desired for this role, including empathy and flexibility, as well as great communication skills.

The Customer Service Representatives Job Market

Let’s talk about the general CSR job market so you know if it’s the right fit for you.

It might be a relief to know that there many CSR jobs open for entry-level applicants. So if you are a fresh graduate applying for your first job, this could be your best bet in getting your foot in the door. But even if you spent some time out of the work environment, you can reenter the job market via this position.

Since there are many CSR positions, do your due diligence to find a company that has great culture and highly competitive compensation. If you invest in your professional development and provide value to your customers, you can climb up the ladder and progress quickly.  You can develop many of the technical and  soft skills on the job as long as you are motivated and willing to learn. 

Speaking of technical skills, CSRs often use many different softwares and tools to correspond with customers. As a CSR, your familiarity with digital tools or any CSR management softwares is a big plus and will help you stand out from the crowd.

Job Outlook

In general, the job outlook for customer service is slowly declining at just 2% year over year with a total number of 2,972,600 jobs (2018). There is a rise in customer success teams at B2B & SaaS product companies.

Working in Client Success, a related and more lucrative customer service career, one can get a salary of up to $94,000 per year (2018).

Data provided by Bureau of Labor Statistics ‍ ‍

‍ The Main Goal of A Great Customer Service Representative Resume

An outstanding customer service representative resume should clearly indicate your capabilities to your prospective employer and show that you’re the right fit for the role. 

Even if you are a seasoned professional or an expert in this industry, you can get passed over for another applicant if you don’t clearly communicate your experiences in a relevant way.  It is worth the extra time and effort to craft a high quality resume so that you can attract top-tier employers. 

As we touched on previously in this article, your resume must pass through the automated applicant tracking system by including the right keywords, terms, and phrases. The key is to get your resume read by the actual hiring manager and impress them to land the coveted interview.

How You Can Benefit from This Resume Guide

Some of the things you can expect from our customer representative resume guidelines include:

• Writing a catchy summary that will get your recruiter’s eyes
• Tips on how to cite your successes and achievements on your resume
• Tips on how to list your skills and experiences that are relevant to the position

Customer Service Resume Summary

Otherwise known as a resume objective, this is the first section of your resume. This part is a condensed version of your cover letter and a brief summary of the resume that highlights the skills and experiences you definitely want the recruiter to notice.

Briefly describe your most notable achievements and traits that make you a great candidate. You can also state what you are looking for and how you are the most suited for this position. If you have some experience in the field, include the following:

• Mention the number of customers you've dealt with . It's important to let hiring managers know how large of a customer base you've worked with. Customer support at a small company can be very different than a large company.
• Describe your top customer service strength . Are you great at collecting customer feedback, or great at organizing customer support issues? Mention those things in your resume summary.
• Briefly describe you're looking for . If you're not already experienced in the type of customer support role you're applying to, then include a short and to the point sentence about what role you want to fulfill. Make sure it lines up with the actual job description.

Here's an example:

Lead Customer Support Representative with 5+ years of experience solving 30+ enterprise customer issues and improving overall customer satisfaction at a B2B SaaS comnpany. Exceptional at using enterprise support software to organize the severity and spread of customer issues. Looking to lead a customer support operation at a large B2B firm.

If you’re an entry-level applicant, be sure to cite your education and any relevant work experiences and skill sets even if they were not directly in a CSR role. Almost all jobs - especially internships and administrative work that students have experience in - require related skills like effective communication and personable character traits.

Let’s compare the correct and incorrect ways of writing the resume summary for CSR:

Incorrect Example: Recent communications graduate interested in joining your company to gain work experience and develop skills in customer service support.

Correct Example: Determined and detail-oriented graduate with a B.A. in Communications from Arizona State University with excellent interpersonal skills. Trained in public relations, conflict resolution, and sales and marketing skills with customer service representative experience at a retail company. Highly interested in joining Evergreen Inc. to build and increase customer loyalty through excellent customer service and proactive problem solving.

As you can see, there are considerable differences in these two resume summaries. The incorrect summary provides a vague and lazy description of the applicant, with no specific details. It also reads as if they are seeking to receive training from the company, instead of focusing on how they will be an asset to the company.

In the second example, the applicant comes across as a highly motivated graduate who already has relevant experiences under their belt. Citing specific details such as relevant certifications, skills, training, and work experiences creates a winning summary. 

The reference to the prospective employer by name personalizes the resume and adding the value you would add as an employer is a powerful way to impress your hiring manager. 

Check out our guide on how to write the perfect resume summary to nail this section, the first thing recruiters and ATS software see.

Customer Service Resume Work Experience

This section describes relevant work experiences and achievements that will demonstrate to your employers that you have what it takes to succeed in this role. To nail it, you must effectively communicate your most notable achievements and success as it relates best to the role you are applying for.

Review the job posting and the bulleted list of responsibilities and requirements the prospective employer is looking for in this position. Use the keywords that are repeated often in these descriptions and tailor your work history to best reflect your experience and skill sets. 

For example, having experience as a cashier at a retail store can translate well into the same skill sets you would need to have to be a great customer support representative. It’s all in the way you word and phrase these experiences. 

The truth is that recruiters don’t spend a long time reading your resume beginning to end. Research states that these specialists spend just about 8 seconds max looking at a typical CSR resume before deciding who the job’s right candidate is.

So you must catch your hiring manager's eyes by having the most relevant and impressive information at the top. It is why you should showcase your most recent and possibly important position first.

Here are some other tips:

• Use a reverse-chronological format . List your past customer service experiences in reverse chronological order. Hiring managers want to typically see your most recent experience.
• Highlight experiences solving customer service problems . Even if you don't already have customer service experience, there are always ways to show how your recent experiences solve a customer issue. For example, if you currently work as an office manager, you can talk about experiences handling other employees office related issues since they're like your customers in this case.
• Use action verbs related to service . The following action verbs help emphasize the achievements you've had in customer service and support:

Examples of Action Words: 

Take a look at our list of over 350 action verbs that you can use on your resume.

Examples of Work History Descriptions

Senior level work experience for a customer success lead.

• Lead customer success team at a real estate tech company serving an enterprise customer base of large commercial real estate leasing firms.
• Manage a team of 10+ Customer Service Representatives who support 120+ customers with on-boarding and special requests to earn more business for the group.
• Restructured processes to manage customer service requests and improved turnaround time by over 65%.
• Increased efficiency of collecting and prioritizing customer requests by integrating support workflow software such as Zendesk.
• Conducted performance evaluations to help team members advance in their job and career.
• Advise senior management on customer service resolution metrics and customer pain points.
• Develop, build and maintain customer relationships to maximize retention and ensure their problems are being solved.

Mid Level Work Experience for a Customer Service Representative

• Assisted 30+ customers per month in making purchase decisions by understanding their storage needs and recommending storage solutions.
• Welcomed customers in the storage facility and guided them in finding and using their space.
• Collaborated with other team members to ensure the full customer support lifecycle is 100% covered on a daily basis.
• Created e-surveys and increased the percentage of customers that give feedback to help calculate the Net Promoter Score and learn about improvements to the service.

Junior Level Work Experience for a Customer Service Representative

• Directly interacted with 20+ online store customers daily over the phone, email, and chat to keep response time to a minimum in the queue
• Resolved customer issues by following up on orders and answering product knowledge questions.
• Assisted with pre-sales and post-sales support including processing returns and changes to orders.
• Tracked and reported top customer complaints with information about frequency and severity using Excel spreadsheets.

Here's a comparison between an incorrect & correct version:

Incorrect: ‍

• Helped answer client questions
• Responsible for customer orders and requisitions
• Created customers’ accounts
• Responsible for reporting and documentation

Key Achievements

• Received employee of the year awards on two successive occasions
• Helped to resolve customer complaints regarding a particular product by identifying and reporting a crucial process issue that was negatively impacting sales.
• Built and maintained customer retention by over 50% through interpersonal skills

Senior-Level Work Experience for a Customer Service Representative

• Led a successful customer rep team at a real estate tech company serving an enterprise customer base of large commercial real estate leasing firms.
• Responded to customer product and service questions which boosted new client NPS by over 20%
• Managed a team of 10+ Customer Service Representatives in supporting 120+ customers with on-boarding.
• Restructured processes to handle customer service requests and improved turnaround time by over 65%.
• Advised senior management on customer service resolution metrics and customer pain points.
• Developed, built, and maintained customer relationships to maximize retention and ensure their problems are being solved.

Look at all of the keywords that jump out from the correct version of the work history descriptions. This version passes the ATS test because it includes action verbs, highlighting an applicant’s skills. This job description also highlights  achievements at the very top, showing their value and catching the eye of the recruiter.

The incorrect version does not fully reflect the amount of experience the applicant has, and only describes the responsibilities of the work, not any achievements or value that you provided.

Customer Service Resume Skills

Most customer service professionals have a specific set of people and organizational skills that should be demonstrated in your resume. Take a look at the job description and the list of skills that the employer is looking for and adjust and highlight your skills.

You do not have to list every technical and soft skill you have, so make sure it is only showing the relevant ones.

Use the following list of common customer service rep skills that would make your resume stand out:

• Managing hard conversations
• Authenticity
• Empathy and emotional intelligence
• Professionalism
• Responding Quickly
• Problem Solving
• Oral communication and written communication skills
• Technical skills
• Analytical skills
• Organizational skills
• Time management skills

Why Soft and Hard Skills Are Key for A Customer Service Rep Job

More than any other job, customer service representatives require a number of soft skills. Research indicates that anyone holding a Customer Service job needs to be an active listener and socially-oriented. They also must be socially perceptive to make it in this field.

Customer Service Representative Resume Education Section

According to a results from job search websites for customer service jobs , there are plenty that don't require any education, and some that prefer it. Since customer support is a core function of pretty much every business, you can get started even without a formal college degree, although it won't hurt to have one.  

Even so, studies show that more than 30% of the staff here have majors in either business administration or management. Others have communication technology, social science, psychology, and computer science degrees. Many larger companies hiring for their customer service department typically require a bachelors degree.

If you do not have  bachelors degree, customer service certifications can be useful to get training in the function and get your resume noticed more. The Customer Service Institute of America offers training to help members become a Certified Customer Service Manager.

The HDI is also a credible institution that provides certifications in the tech support industry.

If you plan to obtain a certificate to advance your career as a customer service representative, be sure to list certifications on your resume the right way.

In conclusion

The technological developments and changes in customer service mean the positions are more competitive. To land the job, you need a persuasive and distinct resume. Mostly you need to showcase your passion, personality, and skills necessary for that CSR job.

Experts say that more than 20% of resumes experience trouble and often do not pass via the ATS. Reasons could range from a confusing layout or images. It is why you must create a near-perfect document that gives through the rigorous systems and on to the recruiting specialist.

So, create a resume using the proper format and fonts that work on any OS. Create a chart-stopping summary while also highlighting your strongest work experiences. Finally, let your critical skills that resonate with the job at hand shine through, meaning that nothing can stop you from getting your dream CSR job.

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Senior Customer Service Representative Resume Examples

Writing a resume for a position as a senior customer service representative requires a comprehensive understanding of the position and the ability to highlight your qualifications for the job. As a senior customer service representative, you are typically the go-to person for customer inquiries, resolving their issues, and handling complaints. You must be a problem solver and have excellent customer service skills. In this blog post, we will provide an in-depth guide on how to write an effective senior customer service representative resume that will get you noticed by potential employers. We will also provide several examples of resumes for senior customer service representatives, so you can get an idea of how to craft your own. By the end of this post, you will have the knowledge you need to write an outstanding resume that will help you land the job.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Senior Customer Service Representative

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a Senior Customer Service Representative with 8+ years of proven success in providing outstanding customer service while exceeding customer expectations in the most challenging work environments. My core skill set includes troubleshooting, problem- solving, and conflict resolution. I have extensive experience in customer service and have a successful track record of recognizing and addressing customer needs and providing solutions to difficult customer service issues. I am an excellent communicator and demonstrate a positive attitude which is a great asset in dealing with customer inquiries and providing support.

Core Skills :

• Strong interpersonal and communication skills
• Excellent customer service and problem- solving skills
• Ability to multi- task in a fast- paced environment
• Good organizational and time- management skills
• Excellent conflict resolution and decision- making skills
• Proficient in Microsoft Office Suite

Professional Experience :

• Senior Customer Service Representative, XYZ Company, 2012 – Present
• Handled incoming calls from customers and addressed inquiries and complaints
• Provided product and service information to customers
• Assisted customers in resolving complaints and issues
• Processed customer orders accurately and efficiently
• Provided accurate and timely documentation of customer transactions
• Trained new customer service representatives on various policies and procedures

Education :

• Bachelor of Business Administration, ABC University, 2008 – 2011

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Senior Customer Service Representative Resume with No Experience

• Focused professional eager to learn and develop customer service skills in a fast- paced environment.
• Proficient in communication and problem- solving.
• Able to effectively handle customer queries and complaints.
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to think quickly and handle multiple tasks
• Detail- oriented and organized
• Proficient in problem- solving

Responsibilities

• Actively listening to customer concerns and responding in a timely, professional manner
• Providing high quality customer service
• Identifying and resolving customer issues
• Maintaining a positive and helpful attitude
• Processing customer orders and inquiries
• Assisting with product promotions and sales

Experience 0 Years

Level Junior

Education Bachelor’s

Senior Customer Service Representative Resume with 2 Years of Experience

Dedicated and highly motivated Senior Customer Service Representative with 2 years of experience in a customer- centric role. Possesses excellent communication skills, both written and verbal, and is experienced in resolving customer complaints and queries. Proven ability to effectively implement customer service initiatives and strategies to exceed customer’s expectations. Possesses strong problem- solving skills, a positive attitude and the ability to work in a fast- paced environment.

• Customer Service
• Customer Relations
• Problem Solving
• Communication
• Interpersonal Skills
• Conflict Resolution
• Time Management

Responsibilities :

• Provide excellent customer service to all customers
• Handle customer inquiries, complaints, and feedback
• Identify customer needs and provide solutions in a timely manner
• Maintain customer records and data
• Develop and maintain customer relationships
• Communicate and follow- up with customers
• Ensure customer satisfaction and provide follow- up support
• Process customer orders and requests
• Develop and implement customer service initiatives and strategies
• Train and guide customer service team members

Experience 2+ Years

Senior Customer Service Representative Resume with 5 Years of Experience

A passionate and dedicated Senior Customer Service Representative with 5 years of experience in resolving customer inquiries, resolving customer complaints, and maintaining customer relations. Highly experienced in providing customer service in retail, call center, and online industries. Skilled in using problem solving techniques to effectively resolve customer issues in a timely manner. Competent in providing excellent customer service, demonstrating a professional attitude, and possessing excellent verbal and written communication skills.

• Verbal and Written Communication
• Computer Literacy
• Retail, Call Center, and Online Industry Experience
• Product Knowledge
• Provided excellent customer service, including resolving inquiries, complaints, and maintaining customer relations.
• Utilized problem solving techniques to effectively resolve customer issues in a timely manner.
• Demonstrated a professional attitude and excellent verbal and written communication skills.
• Managed time effectively and interacted with different departments to ensure customer satisfaction.
• Maintained knowledge of products and services offered.
• Responded to customer inquiries via phone, email, and live chat.
• Assisted customers with product orders and follow- up inquiries.
• Recorded customer information and transactions using a computer system.

Experience 5+ Years

Level Senior

Senior Customer Service Representative Resume with 7 Years of Experience

Highly motivated and experienced Senior Customer Service Representative with 7+ years of experience in customer relations and problem solving. Skilled in handling complex customer issues and resolving conflicts in a professional manner. Proven ability to build and maintain relationships with internal and external stakeholders. Exceptional multitasker and team leader, adept at working in fast- paced environments.

• Excellent communicator and problem solver
• Conflict resolution and customer relations
• Expertise in customer service
• Superior interpersonal skills
• Team leadership and multitasking
• Adaptable to fast- paced environments
• Provide outstanding customer service in a professional and courteous manner
• Handle customer inquiries and complaints in a timely and efficient manner
• Identify customer issues and take appropriate action to resolve them
• Develop and maintain relationships with internal and external stakeholders
• Monitor and analyze customer feedback to identify trends and opportunities for improvement
• Track and document customer service activities and results
• Collaborate with team members to ensure outstanding customer service
• Develop and implement customer service policies and procedures
• Stay up- to- date on company products, services, and policies

Experience 7+ Years

Senior Customer Service Representative Resume with 10 Years of Experience

Highly experienced Senior Customer Service Representative with 10 years of experience in the customer service industry. Proven track record of providing exceptional customer service to clients in a variety of settings. Skilled in resolving customer inquiries, problem solving and developing customer relationships. Possesses excellent interpersonal and communication skills.

• Customer Service Expertise
• Focused on Client Needs
• Multitasking
• Manage customer inquiries and complaints in a timely and accurate manner.
• Demonstrate strong problem- solving skills and the ability to resolve customer conflicts.
• Provide guidance and assistance to customers about products and services.
• Maintain a high level of customer satisfaction.
• Maintain accurate records of customer interactions.
• Develop and maintain customer relationships.
• Analyze customer feedback and suggest ways to improve customer service.
• Remain up to date on product and service information.

Experience 10+ Years

Level Senior Manager

Education Master’s

Senior Customer Service Representative Resume with 15 Years of Experience

A highly experienced customer service representative with 15 years of expertise in providing exceptional customer service. Proven track record of providing superior quality customer service and a commitment to providing customers with the best service possible. Possess excellent communication, problem- solving, and organizational skills. Experienced in various customer service software and programs. Strives to build customer relationships and ensure customer satisfaction on every customer interaction.

• Excellent customer service skills
• Superior problem- solving capabilities
• Exceptional organizational skills
• In- depth knowledge of customer service software and programs
• Ability to build strong customer relationships
• Ability to remain calm and professional in stressful situations
• Providing excellent customer service while handling customer inquiries and complaints
• Assisting customers with product and service inquiries
• Resolving customer complaints and inquiries quickly and efficiently
• Maintaining customer records in customer service database
• Answering customer questions and providing appropriate solutions
• Building customer relationships by providing excellent customer service
• Documenting customer interactions and providing follow- up information
• Assisting with sales and marketing programs to boost customer satisfaction
• Providing training and guidance to newly hired customer service personnel

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Senior Customer Service Representative resume?

A Senior Customer Service Representative resume should showcase the years of experience and expertise the applicant has in the field of customer service. In addition to highlighting years of experience, this resume should also list professional skills, personal qualities, and certifications.

Here are some key points that should be included in a Senior Customer Service Representative resume:

• Proven track record of providing excellent customer service
• Ability to work in a fast-paced environment
• Ability to handle difficult customers
• Excellent communication and problem solving skills
• Proficient in customer service software and software programs
• Experience managing customer service teams
• Ability to develop customer service initiatives
• Knowledge of customer service protocols and procedures
• Detail-oriented with the ability to multitask
• Able to develop relationships with customers
• Working knowledge of customer service regulations
• Expertise in conflict resolution
• Training and coaching experience
• Certifications in customer service or related field

What is a good summary for a Senior Customer Service Representative resume?

A Senior Customer Service Representative is responsible for providing excellent customer service to customers. They should have strong problem-solving skills, be highly organized, and have the ability to multi-task in a fast-paced environment.

A strong summary for a Senior Customer Service Representative resume should highlight the applicant’s ability to provide outstanding customer service and build customer relationships. It should also emphasize their ability to troubleshoot customer issues quickly and effectively, as well as their experience in customer service, sales, and management. Additionally, the summary should include the applicant’s success in meeting customer satisfaction goals and any special customer service-related certifications held.

Overall, the summary should demonstrate the applicant’s commitment to providing superior customer service and helping customers find solutions to their problems. By emphasizing their knowledge and experience in customer service, sales, and management, the summary should clearly demonstrate the applicant’s ability to make a strong impact in customer service.

What is a good objective for a Senior Customer Service Representative resume?

A Senior Customer Service Representative should possess a combination of customer service and technical skills, making them invaluable assets to any organization. When writing a resume objective for this position, it is important to emphasize the skills that make you uniquely qualified for the role.

• Provide excellent customer service by responding to customer inquiries and providing accurate and timely information
• Handle escalated customer issues quickly and efficiently
• Utilize problem-solving skills to resolve customer issues
• Remain up-to-date on product and service offerings to effectively answer customer inquiries
• Collaborate with team members to ensure customer satisfaction
• Maintain a positive and professional attitude at all times
• Demonstrate the ability to work independently and as part of a team
• Develop and maintain effective relationships with customers
• Utilize strong communication and interpersonal skills to foster customer relationships
• Facilitate customer service trainings for new employees
• Ensure customer satisfaction by following up on customer inquiries
• Monitor customer feedback to identify areas of improvement
• Assist with implementing strategies to improve customer service
• Track customer service metrics and analyze trends for continuous improvement.

How do you list Senior Customer Service Representative skills on a resume?

When crafting a Senior Customer Service Representative resume, it’s important to highlight the skills and experience that make you the ideal candidate for the job. By highlighting the most relevant skills for this role, you can give recruiters a quick overview of how you can contribute to their team. Here are some of the most important skills to include on your Senior Customer Service Representative resume:

• Superior Communication: An effective Senior Customer Service Representative must be able to handle customer inquiries and complaints in a professional and courteous manner. They must also be able to clearly articulate solutions and instructions so that customers understand the recommended course of action.
• Conflict Resolution: Senior Customer Service Representatives must be adept at resolving conflicts and disputes between customers and the company. They must be able to remain impartial and calm in difficult and tense situations, while providing solutions that are mutually beneficial.
• Problem-Solving: The ability to analyze situations and develop sound solutions to problems is essential for this role. Senior Customer Service Representatives must be able to quickly identify potential issues and devise strategies to resolve them quickly and efficiently.
• Attention to Detail: Senior Customer Service Representatives must be detail-oriented when dealing with customer inquiries and complaints. They must be able to demonstrate accuracy in all facets of their work, including documentation, data entry, and record-keeping.
• Multitasking: Senior Customer Service Representatives must be able to juggle multiple tasks at once without becoming overwhelmed or sacrificing quality of work. They must be able to prioritize tasks, delegate responsibilities, and manage their time effectively.

By including these Senior Customer Service Representative skills on your resume, you can give recruiters an accurate picture of your qualifications for the position. This demonstrates your commitment to providing quality customer service and gives employers an idea of how you can contribute to their team.

What skills should I put on my resume for Senior Customer Service Representative?

When creating a resume for a Senior Customer Service Representative role, there are certain skills you must include to demonstrate a complete understanding of the job.

Below are some important skills that should be included on your resume for a Senior Customer Service Representative position:

• Excellent Communication Skills: As a Senior Customer Service Representative, you will be required to communicate effectively with customers through various mediums and in a professional and courteous manner.
• Problem-Solving Ability: You must be able to think quickly on your feet to resolve customer inquiries and complaints in a timely manner.
• Knowledge of Customer Service Software: You should be knowledgeable in customer service software such as Zendesk, Salesforce, or other customer service software programs.
• Experience with Data Entry: As a Senior Customer Service Representative, you should possess experience with data entry and be comfortable using computer programs such as Microsoft Word and Excel.
• Organizational Skills: You must be organized and able to multi-task in order to successfully manage multiple customer inquiries and requests.
• Interpersonal Skills: As a Senior Customer Service Representative, having strong interpersonal skills is essential in order to build relationships with customers and colleagues.

By including these skills on your resume for a Senior Customer Service Representative role, you will be able to demonstrate to a potential employer that you have the required qualifications for the position.

Key takeaways for an Senior Customer Service Representative resume

For a Senior Customer Service Representative role, your resume should reflect your experience and skills. Here are some key takeaways to help you craft a successful resume:

• Highlight your customer service experience: Include a summary of your customer service experience, key skills, and any accomplishments. Be sure to include details about any customer service awards or certifications you have earned.
• Make use of strong action verbs: Use words such as “resolved,” “negotiated,” “facilitated,” and “implemented” to describe your customer service experience.
• Include soft skills: List any soft skills you have that are pertinent to the customer service field such as problem solving, conflict resolution, or communication.
• Be specific: Include details such as the type of contact you had with customers and how you handled challenging customer service calls.
• Use metrics: Include any metrics such as customer satisfaction scores or customer retention rates that demonstrate your success in customer service.
• Showcase your technical skills: Include any technical skills you have such as knowledge of customer service software.

By following these tips, you can create a compelling resume that showcases your experience and skills as a Senior Customer Service Representative.

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