CFG MERCHANT SOLUTIONS, LLC v. PACE PROBLEM SOLVING GROUP LLC et al

Case summary, case details.

*******2022

Pending - Other Pending

Contract - Other Contract

Kings County Courts

Kings County Supreme Court Civil Term

Kings, New York

Party Details

CFG MERCHANT SOLUTIONS, LLC

PACE PROBLEM SOLVING GROUP LLC

Gregory Myers

Attorney/Law Firm Details

Plaintiff attorney.

ZAKHARYAYEV, STEVEN

Court Documents

SUMMONS + COMPLAINT; Filed By: Zakharyayev, S.; Filed: 12/01/2022; Received: 12/01/2022

EXHIBIT(S) - A Copy of Merchant Agreement Redacted per 22 NYCRR 202.5(e); Filed By: Zakharyayev, S.; Filed: 12/01/2022; Received: 12/01/2022

EXHIBIT(S) - B REMITTANCE HISTORY; Filed By: Zakharyayev, S.; Filed: 12/01/2022; Received: 12/01/2022

AFFIRMATION/AFFIDAVIT OF SERVICE AFFIDAVIT OF SERVICE - PACE PROBLEM SOLVING GROUP LLC; Filed By: Zakharyayev, S.; Filed: 12/23/2022; Received: 12/23/2022

AFFIRMATION/AFFIDAVIT OF SERVICE AFFIDAVIT OF SERVICE - GREGORY MYERS; Filed By: Zakharyayev, S.; Filed: 12/23/2022; Received: 12/23/2022

AFFIRMATION/AFFIDAVIT OF SERVICE AFFIRMATION OF ADDITIONAL MAIL; Filed By: Zakharyayev, S.; Filed: 12/23/2022; Received: 12/23/2022

Docket Entries

Docket AFFIRMATION/AFFIDAVIT OF SERVICE AFFIRMATION OF ADDITIONAL MAIL; Filed By: Zakharyayev, S.; Filed: 12/23/2022; Received: 12/23/2022

Docket AFFIRMATION/AFFIDAVIT OF SERVICE AFFIDAVIT OF SERVICE - GREGORY MYERS; Filed By: Zakharyayev, S.; Filed: 12/23/2022; Received: 12/23/2022

Docket AFFIRMATION/AFFIDAVIT OF SERVICE AFFIDAVIT OF SERVICE - PACE PROBLEM SOLVING GROUP LLC; Filed By: Zakharyayev, S.; Filed: 12/23/2022; Received: 12/23/2022

Docket EXHIBIT(S) - B REMITTANCE HISTORY; Filed By: Zakharyayev, S.; Filed: 12/01/2022; Received: 12/01/2022

Docket EXHIBIT(S) - A Copy of Merchant Agreement Redacted per 22 NYCRR 202.5(e); Filed By: Zakharyayev, S.; Filed: 12/01/2022; Received: 12/01/2022

Docket SUMMONS + COMPLAINT; Filed By: Zakharyayev, S.; Filed: 12/01/2022; Received: 12/01/2022

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Team Building Exercises – Problem Solving and Decision Making

Fun ways to turn problems into opportunities.

By the Mind Tools Content Team

pace problem solving group llc

Whether there's a complex project looming or your team members just want to get better at dealing with day-to-day issues, your people can achieve much more when they solve problems and make decisions together.

By developing their problem-solving skills, you can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, you can help them work together maturely, use different thinking styles, and commit collectively to decisions.

In this article, we'll look at three team-building exercises that you can use to improve problem solving and decision making in a new or established team.

Exercises to Build Decision-Making and Problem-Solving Skills

Use the following exercises to help your team members solve problems and make decisions together more effectively.

Exercise 1: Lost at Sea*

In this activity, participants must pretend that they've been shipwrecked and are stranded in a lifeboat. Each team has a box of matches, and a number of items that they've salvaged from the sinking ship. Members must agree which items are most important for their survival.

Download and print our team-building exercises worksheet to help you with this exercise.

This activity builds problem-solving skills as team members analyze information, negotiate and cooperate with one another. It also encourages them to listen and to think about the way they make decisions.

What You'll Need

  • Up to five people in each group.
  • A large, private room.
  • A "lost at sea" ranking chart for each team member. This should comprise six columns. The first simply lists each item (see below). The second is empty so that each team member can rank the items. The third is for group rankings. The fourth is for the "correct" rankings, which are revealed at the end of the exercise. And the fifth and sixth are for the team to enter the difference between their individual and correct score, and the team and correct rankings, respectively.
  • The items to be ranked are: a mosquito net, a can of petrol, a water container, a shaving mirror, a sextant, emergency rations, a sea chart, a floating seat or cushion, a rope, some chocolate bars, a waterproof sheet, a fishing rod, shark repellent, a bottle of rum, and a VHF radio. These can be listed in the ranking chart or displayed on a whiteboard, or both.
  • The experience can be made more fun by having some lost-at-sea props in the room.

Flexible, but normally between 25 and 40 minutes.

Instructions

  • Divide participants into their teams, and provide everyone with a ranking sheet.
  • Ask team members to take 10 minutes on their own to rank the items in order of importance. They should do this in the second column of their sheet.
  • Give the teams a further 10 minutes to confer and decide on their group rankings. Once agreed, they should list them in the third column of their sheets.
  • Ask each group to compare their individual rankings with their collective ones, and consider why any scores differ. Did anyone change their mind about their own rankings during the team discussions? How much were people influenced by the group conversation?
  • Now read out the "correct" order, collated by the experts at the US Coast Guard (from most to least important): - Shaving mirror. (One of your most powerful tools, because you can use it to signal your location by reflecting the sun.) - Can of petrol. (Again, potentially vital for signaling as petrol floats on water and can be lit by your matches.) - Water container. (Essential for collecting water to restore your lost fluids.) -Emergency rations. (Valuable for basic food intake.) - Plastic sheet. (Could be used for shelter, or to collect rainwater.) -Chocolate bars. (A handy food supply.) - Fishing rod. (Potentially useful, but there is no guarantee that you're able to catch fish. Could also feasibly double as a tent pole.) - Rope. (Handy for tying equipment together, but not necessarily vital for survival.) - Floating seat or cushion. (Useful as a life preserver.) - Shark repellent. (Potentially important when in the water.) - Bottle of rum. (Could be useful as an antiseptic for treating injuries, but will only dehydrate you if you drink it.) - Radio. (Chances are that you're out of range of any signal, anyway.) - Sea chart. (Worthless without navigational equipment.) - Mosquito net. (Assuming that you've been shipwrecked in the Atlantic, where there are no mosquitoes, this is pretty much useless.) - Sextant. (Impractical without relevant tables or a chronometer.)

Advice for the Facilitator

The ideal scenario is for teams to arrive at a consensus decision where everyone's opinion is heard. However, that doesn't always happen naturally: assertive people tend to get the most attention. Less forthright team members can often feel intimidated and don't always speak up, particularly when their ideas are different from the popular view. Where discussions are one-sided, draw quieter people in so that everyone is involved, but explain why you're doing this, so that people learn from it.

You can use the Stepladder Technique when team discussion is unbalanced. Here, ask each team member to think about the problem individually and, one at a time, introduce new ideas to an appointed group leader – without knowing what ideas have already been discussed. After the first two people present their ideas, they discuss them together. Then the leader adds a third person, who presents his or her ideas before hearing the previous input. This cycle of presentation and discussion continues until the whole team has had a chance to voice their opinions.

After everyone has finished the exercise, invite your teams to evaluate the process to draw out their experiences. For example, ask them what the main differences between individual, team and official rankings were, and why. This will provoke discussion about how teams arrive at decisions, which will make people think about the skills they must use in future team scenarios, such as listening , negotiating and decision-making skills, as well as creativity skills for thinking "outside the box."

A common issue that arises in team decision making is groupthink . This can happen when a group places a desire for mutual harmony above a desire to reach the right decision, which prevents people from fully exploring alternative solutions.

If there are frequent unanimous decisions in any of your exercises, groupthink may be an issue. Suggest that teams investigate new ways to encourage members to discuss their views, or to share them anonymously.

Exercise 2: The Great Egg Drop*

In this classic (though sometimes messy!) game, teams must work together to build a container to protect an egg, which is dropped from a height. Before the egg drop, groups must deliver presentations on their solutions, how they arrived at them, and why they believe they will succeed.

This fun game develops problem-solving and decision-making skills. Team members have to choose the best course of action through negotiation and creative thinking.

  • Ideally at least six people in each team.
  • Raw eggs – one for each group, plus some reserves in case of accidents!
  • Materials for creating the packaging, such as cardboard, tape, elastic bands, plastic bottles, plastic bags, straws, and scissors.
  • Aprons to protect clothes, paper towels for cleaning up, and paper table cloths, if necessary.
  • Somewhere – ideally outside – that you can drop the eggs from. (If there is nowhere appropriate, you could use a step ladder or equivalent.)
  • Around 15 to 30 minutes to create the packages.
  • Approximately 15 minutes to prepare a one-minute presentation.
  • Enough time for the presentations and feedback (this will depend on the number of teams).
  • Time to demonstrate the egg "flight."
  • Put people into teams, and ask each to build a package that can protect an egg dropped from a specified height (say, two-and-a-half meters) with the provided materials.
  • Each team must agree on a nominated speaker, or speakers, for their presentation.
  • Once all teams have presented, they must drop their eggs, assess whether the eggs have survived intact, and discuss what they have learned.

When teams are making their decisions, the more good options they consider, the more effective their final decision is likely to be. Encourage your groups to look at the situation from different angles, so that they make the best decision possible. If people are struggling, get them to brainstorm – this is probably the most popular method of generating ideas within a team.

Ask the teams to explore how they arrived at their decisions, to get them thinking about how to improve this process in the future. You can ask them questions such as:

  • Did the groups take a vote, or were members swayed by one dominant individual?
  • How did the teams decide to divide up responsibilities? Was it based on people's expertise or experience?
  • Did everyone do the job they volunteered for?
  • Was there a person who assumed the role of "leader"?
  • How did team members create and deliver the presentation, and was this an individual or group effort?

Exercise 3: Create Your Own*

In this exercise, teams must create their own, brand new, problem-solving activity.

This game encourages participants to think about the problem-solving process. It builds skills such as creativity, negotiation and decision making, as well as communication and time management. After the activity, teams should be better equipped to work together, and to think on their feet.

  • Ideally four or five people in each team.
  • Paper, pens and flip charts.

Around one hour.

  • As the participants arrive, you announce that, rather than spending an hour on a problem-solving team-building activity, they must design an original one of their own.
  • Divide participants into teams and tell them that they have to create a new problem-solving team-building activity that will work well in their organization. The activity must not be one that they have already participated in or heard of.
  • After an hour, each team must present their new activity to everyone else, and outline its key benefits.

There are four basic steps in problem solving : defining the problem, generating solutions, evaluating and selecting solutions, and implementing solutions. Help your team to think creatively at each stage by getting them to consider a wide range of options. If ideas run dry, introduce an alternative brainstorming technique, such as brainwriting . This allows your people to develop one others' ideas, while everyone has an equal chance to contribute.

After the presentations, encourage teams to discuss the different decision-making processes they followed. You might ask them how they communicated and managed their time . Another question could be about how they kept their discussion focused. And to round up, you might ask them whether they would have changed their approach after hearing the other teams' presentations.

Successful decision making and problem solving are at the heart of all effective teams. While teams are ultimately led by their managers, the most effective ones foster these skills at all levels.

The exercises in this article show how you can encourage teams to develop their creative thinking, leadership , and communication skills , while building group cooperation and consensus.

* Original source unknown. Please let us know if you know the original source.

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Solving Logistics Together

pace problem solving group llc

Solving Logistics Together is a Pace passion . As we celebrate our 25-year anniversary as a preferred Logistics Service Provider (LSP) and seasoned regional carrier, renewing and recalibrating that passion in today’s market is important.  As valued carriers in our regional transportation network, independent delivery drivers and fleet owners collaborate with us in logistics planning and provide the resources to execute these team-built plans.  

The final mile, as a component of collaborative logistics transportation planning, is very much in demand, but it is also ever-changing. Shippers need to find reliable final mile providers, and maintaining a strong pipeline for scenario planning is the key.   

Collaborative Logistics Planning = Solving Logistics Together

A lot of research has been done on the benefits of problem-solving with a team-based approach. As a result, many businesses utilize multi-disciplinary teams. In our industry, does working with final mile service providers collaboratively from the ground up produce better solutions?    

While logistics planning methodology often depends upon full-service supply chain management software, we can argue that this technology – with its advanced business intelligence and data analytics – paired with a solutions-based collaborative approach with your final mile solutions provider has the potential to unlock opportunities for better decision making and more positive logistical outcomes.   

Benefits of Collaboration in Logistics   

Benefits of collaboration are well documented. Albert Einstein relied heavily on collaboration with two friends from his student days, Marcel Grossmann and Michele Besso, to develop his theory of relativity. Good teamwork for the most part generates better solutions and strategies. The total knowledge and experience put into problem solving and planning is enhanced when a diverse, multi-disciplinary team puts their heads together.   

John J. Murphy, author of  Pulling Together: 10 Rules for High-Performance Teamwork says that “everyone has unique gifts, talents, and skills. When we bring them to the table and share them for a common purpose, it can give companies a real competitive advantage.”  

Scientific research reinforces the concept that many brains together are better than one. Dr. Patrick Laughlin, a researcher at the University of Illinois at Urbana-Champaign, says that “we found that groups in sizes of three, four, and five outperformed the best individuals. This performance is attributed to the ability of people to work together to generate and adopt correct responses, reject erroneous responses, and effectively process information.”  This curious concept follows the odd math behind the oft repeated equation that “1 +1=3.” Renowned advertising executive and author Dave Trott’s book titled One Plus One Equals Three speaks to creativity and the impact of tapping into the power of broad collaboration. “The more varied the input, the more unexpected the combinations, the more creative the ideas,” states Trott.   

Research on Collaboration   

Furthermore, other research backs the thesis that collaborative problem-solving leads to better outcomes.  The AMA 2012 Critical Skills Survey defined the skills necessary for effective collaboration:   

  • Critical thinking and problem solving —the ability to make decisions, solve problems, and act as appropriate 
  • Effective communication —the ability to synthesize and transmit your ideas both in written and oral formats 
  • Collaboration and team building —the ability to work effectively with others, including those from diverse groups and with opposing points of view 
  • Creativity and innovation —the ability to see what’s NOT there and make something happen 

Collaboration Between Shippers and Final Mile Providers   

So, collaboration between shippers and final mile providers can produce better results. It can also provide better security. A well-developed collaborative partnership can help to strengthen a vulnerable supply chain. As major macroeconomic factors such as pandemic shutdowns, labor shortages, inflation, and increased consumer demand have stressed an already fragile supply chain to never before seen levels , it is more important than ever to develop mutually beneficial solutions among trusted partners.  

Shippers and final mile providers who collaborate in developing effective logistics strategies are stronger together. They can trust each other, assured that every member of the team is doing their part to get the job done. They can depend on one another to step in and help when needed, to solve unexpected problems, and work with each other to anticipate future needs while crafting robust strategies to prepare for any contingency.  

Shippers and final mile transportation providers who practice solving logistics together discover the benefits of learning together as well. The shipper can see the process through the final mile provider’s eyes, and the final milers can listen and better understand the shipper’s goals, issues, and concerns. A synchronized plan is underway.   

Successful collaborative problem-solving results from the melding of the distinct skills and expertise of each group member, generating a broader range of viewpoints and knowledge to apply toward tackling each issue. The wider range of backgrounds and experiences between shippers and carriers, the better. The broader the perspective, the more impactful the plan.   

Great listening skills and keeping an open mind are paramount toward arriving at better solutions and without a doubt can produce a stronger bond between shippers and final mile providers.   

Strength Through Collaboration is a Competitive Advantage   

In a business climate that is constantly changing, strength and flexibility are competitive advantages, producing continuous gains over time. A nimble company, fortified with strong partnerships, is better protected against competitors, market forces, and a world of uncertainties. The advantages of effective collaboration are many, but the reality is that collaboration isn’t just nice – it’s necessary. As our friend Albert has demonstrated, no single person or organization can solve every problem on their own. Even the most brilliant minds in the world work better when they work together.   

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Upcoming In-Person Trainin g Schedule Thinking for a Change Facilitator's Training 5-Days (32 Hours)

July 8-12, 2024

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Training Venue: Our service center, located in the Atlanta area, is more than a venue—it's an urban oasis where professionals come to grow, transform, and connect .  The Pace Center of Morrow   is located at  5894 Jonesboro Road, Morrow, Georgia 30260 (10 miles from the Atlanta Hartsfield-Jackson International airport) - inside of the Morrow Plaza.   

Cost: Individual registration is $1,500. Meals and travel are the responsibility of each registrant. 

Training Schedule. The training schedule is below. If traveling by air, you are recommended not to book a flight out of Atlanta that departs before 6:30 pm on the last day of class.   Attendance and participation in the entire training is required to receive a certificate of completion.

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Payments. The cost of this training course is $1,500.00. Enrollment is not complete or reserved without payment.

Early Cancellations . You may cancel an individual registration and receive a full refund, less a $75 processing charge, provided you cancel at least 14 calendar days in advance of the start date of the training. To cancel your enrollment, you must contact: [email protected] . Refunds will be issued to the payor of record.

Late cancellations. If you cancel fewer than 14 calendar days before the class, you must, within 12 months, register for and attend another class; otherwise all payments are forfeited to The Pace Institute.

No shows. There is a non-refundable no show-fee. In the case of a no-show, the course fee will not be refunded.

Incomplete course completions. There is a non-refundable fee for incomplete course completions. In the case that you begin this course and do not complete it, the course fee will not be refunded.

The Pace Institute r eserves the right to cancel any scheduled class at our discretion. If The Pace Institute cancels, any payment received will be refunded in full.

Photos, Videos, Audio Recordings. All attendees are advised that The Pace Institute, LLC and others hired by The Pace Institute, LLC, may photograph, video, and record portions of the training for promotional purposes. In doing so, The Pace Institute, LLC strives to have an honorable approach to obtaining and using the content for promotional purposes. The photography, videography, and recording content is the property of The Pace Institute, LLC and may be used for promotional purposes (e.g., electronic and printed publications, websites, educational use, event ads, etc.) without further permission of the subjects/attendees. As a general practice, there is no attempt to collect individual release forms unless there is a reasonable expectation of privacy. In cases where there is a reasonable expectation of privacy, The Pace Institute, LLC will make a reasonable effort to contact every person in the photo and to obtain a signed release form allowing The Pace Institute, LLC to use the photo, video and/or recording for promotional purposes.

License to use copyrighted material.  Thinking for a Change 4.0 is copyrighted by its authors Jack Bush, PhD, Barry Glick, PhD, and Juliana Taymans, PhD. The authors have granted The Pace Institute, LLC and its’ President, Angela E. Dash, Ph.D., a non-exclusive license to use the copyrighted material for commercial gain. Parties wishing to gain authorization to sell or use Thinking for a Change 4.0 copyrighted materials for commercial gain, should also request the explicit permission of the authors. For more information, contact [email protected] .

Completion of Training Does Not Mean "Certified" or "Licensed". Although it is highly recommended, in support of program fidelity and integrity, that one completes at least a 32-hour training program before facilitating a Thinking for a Change group, there is no credentialing process in becoming a Thinking for a Change Facilitator.  Therefore, completing a Thinking for a Change facilitator's training program does not make one a "Certified Thinking for a Change Facilitator" nor a "Licensed Thinking for a Change Facilitator." Those are credentials that do not exist at all - even with the National Institute of Corrections - the agency who produces the program. However, completing facilitators will be provided a certificate documenting their successful completion of a 32 hour Thinking for a Change Facilitators’ Training Program delivered by a trainer who has been trained by the National Institute of Corrections, to train other T4C facilitators. Successful completion requires attending and participating in the entire training.

This is training for facilitators and NOT for trainers.  The Thinking for a Change Facilitator's training is NOT the same as the Thinking for a Change Train-the-Trainer class. While this Thinking for a Change Facilitator’s training prepares individuals to facilitate Thinking for a Change groups, it does not prepare individuals to train other facilitators. In order to protect the fidelity of this evidence-based program, it is strongly encouraged by The Pace Institute, as well as the program’s producer – the National Institute of Corrections, for individuals to only train other facilitators in the Thinking for a Change program, after achieving the following qualifications:

Completion of a Thinking for a Change Facilitator’s training of a minimum of 32 hours (this can be obtained by attending this training offered by The Pace Institute);

Facilitation of at least two full cycles of Thinking for a Change groups; and

Completion of a Thinking for a Change Train the Trainer training program.

The Pace Institute only offers the Thinking for a Change Facilitator’s training program. It does not offer the advanced training – “Thinking for a Change Train the Trainer” training program. For more information on advanced training opportunities for qualified Thinking for a Change facilitators who have completed the minimum Thinking for a Change Facilitator’s training and facilitated at least two full cycles of Thinking for a Ch ange groups, contact the National Institute of Corrections.

Special Offer for Out-of-Area Organizations

For agencies contemplating the best way to invest in their team’s development, consider this - the journey to our service venue in the Atlanta area -  The Pace Center of Morrow - is more than a trip; it’s a strategic leap towards achieving lasting greatness. 

The Special Offer:  Maximize Your Agency’s Development Budget

If you are an organization that needs to send SIX   or more team members to be trained and must consider their travel expenses, a special offer has been tailored for you that not only enriches learning for your staff but is sensitive to your budget. When you send SIX or more staff members to any one of our scheduled "Thinking for a Change Facilitator's Training" programs at our service venue -  The Pace Center of Morrow  -  your agency will receive a complimentary 10-hour virtual Motivational Interviewing Training that will accommodate up to 24 staff members - a training that will highly enhance the program efforts of any agency that will be implementing the Thinking for a Change program. This thoughtful combination is our way of contributing to your team's travel costs, ensuring that your investment in your team's education extends far beyond the training days. This special offer will remain valid for 24 months following your staff’s participation in the 'Thinking for a Change Facilitator's Training,' giving your agency ample flexibility to schedule the complimentary Motivational Interviewing Training at a time that best suits your team’s needs.

Why Choose to Send Your Staff to our Training Off-Site?

Our center is a hub for growth, transformation, and meaningful connections. It is designed to catalyze profound professional and personal growth. It’s a space where inspiration is drawn from every detail, and learning is deeply experiential. This space is an oasis that inspires growth in a way that cannot be replicated on-site.

Training at The Pace Center of Morrow means your staff benefits from undivided attention, free from the constraints and interruptions that accompany on-site training.  It's not just a change of scenery—it's where they'll find the headspace to really soak in everything they're learning and strengthen community, in the process.

Here's What Others are Saying: 

"The training was marvelous. You are a gifted professional who gave us more than a training. It was a memorable learning experience. Thank you for the effort and care you invested in our growth. I learned a lot from this team overall."  - Thinking for a Change Facilitator (Local from Georgia)

"I wanted to thank you again for an AMAZING training! You are definitely skilled at your craft and your Center is beautiful! I couldn't have asked for a better experience."  - Thinking for a Change Facilitator (Traveled from Maryland)

"I thoroughly enjoyed my training at The Pace Center of Morrow with Angela Dash. The information gained was life changing, and the atmosphere at The Pace Center of Morrow felt like a retreat in many ways. We were welcomed and treated as family. When can I return?"   - Thinking for a Change Facilitator (Traveled from Texas)

Background of Thinking for a Change (T4C)

Thinking for a Change (T4C) is an integrated cognitive behavioral change program authored by Jack Bush, Ph.D., Barry Glick, Ph.D., and Juliana Taymans, Ph.D., under a cooperative agreement with the National Institute of Corrections (NIC). T4C incorporates research from cognitive restructuring theory, social skills development, and the learning and use of problem-solving skills.

T4C is comprised of 25 lessons that build upon each other and contain appendices that can be used to craft an aftercare program to meet the ongoing cognitive behavioral needs of offender groups. Not all lessons can be completed in one session, so a typical delivery cycle may take 30 sessions. Sessions should last between one and two hours. Ideally, the curriculum is delivered two times per week, with a minimum recommended dosage of once per week and a maximum of three times per week. Participants must be granted time to complete mandatory homework between each lesson.

The program is designed to be provided to offender populations - adults and youth, males and females. It is intended for groups of eight to twelve and should be delivered only by trained facilitators. Due to its integrated structure, T4C is a closed group, meaning members need to start at the beginning of a cycle, and may not join the group mid-stream (lesson five is a logical cut-off point for new group members).

pace problem solving group llc

NOW AVAILABLE

Short sleeve tee shirts with Thinking for a Change inspired message. Perfect gifts for program

graduates and for facilitators to

show their T4C pride!

*mockup picture shown does not depict exact tee shirt and colors available for sale. Browse for actual shirt and colors available. 

Facilitator Training Prerequisites

There is no special level of education or professional qualifications required to be trained in the Thinking for a Change program. However, an individual who plans to facilitate the Thinking for a Change program should possess the following characteristics: 1) Believe people, including criminal offenders, can change; 2) Does not easily become frustrated by client participants; 3) Is firm, but fair and nonjudgmental; 4) Is consistent when interacting with client participants; 5) Can communicate in an effective manner (e.g. calm, even voice tone); and 6) Has an understanding of cognitive behavioral interventions.

Facilitator Training Objectives

The 25 modules of the "Thinking for a Change" program (version 4.0) will be covered as a class, and at the end of the training, facilitator trainees will be able to:

Describe theoretical foundations of cognitive behavioral approaches;

Articulate the core principles and components of the Thinking for a Change program;

Demonstrate a cognitive self-change lesson utilizing the Thinking for a Change program;

Demonstrate a social skill lesson utilizing the Thinking for a Change program;

Demonstrate a problem solving lesson utilizing the Thinking for a Change program;

Plan for the implementation of the program within their agency; and

Facilitate groups utilizing the Thinking for a Change program.

Instructor: Angela Dash, PhD, PCC

Dr. Dash is a trusted trainer, coach and conflict management professional. She started facilitating the Thinking for a Change group program in 2006 and has facilitated the program to both juvenile and adult populations. After completing the National Institute of Correction’s Thinking for a Change Training for Trainers in 2009, she has delivered over 68 Thinking for a Change facilitator’s trainings and trained professionals from across the country to become Thinking for a Change facilitators. She also provides mentoring to new facilitators and provides additional training to boost facilitator practice, such as a T4C Advanced Practice Skills (Booster) training and training in motivational interviewing and group facilitation skills. 

PUL_FTR_02.26.18.jpg

Thinking for a Change Facilitators' Training Program Graduates

What are people saying, lesley k - mountain valley counseling associates, phoenix, az.

I am impressed with Angela's training skill and style. She is energetic and easy to pay attention to. I found her extra insights from her own experiences with delivering T4C to be especially helpful. This was a great learning opportunity and I feel equipped to implement and facilitate a T4C program.

Pamela W - Circle Park Behavioral Health Services, Florence, SC

Angela is energetic and knowledgeable in T4C and is very creative in her demonstration. She is patient and addressed all questions and concerns thoroughly. I highly recommend that anyone wishing to be trained in T4C seek a training with Angela.

Rhonda J - Grace Harbour Behavioral Services, Peachtree City, GA

The training was great. I learned a great deal and as a result of this training, I am sold on the Thinking for a Change program. I grew both personally and professionally as a result of my participation in this training.

Stacey H - Spectrum Outreach Services,

Ironton, oh.

All I can say is Wow! This program exceeded my expectations. There is no way someone could properly facilitate this program without training...Thank you, Angela!

Pace Problem Solving Group

  • Address : South Carolina , United States
  • Phone : +(1)-(843)-3747756
  • Coordinate : 33.88925, -79.75552
  • Categories : Repair Facility , General Car Repair Servicing

Pace Problem Solving Group | South Carolina | Repair Facility, General Car Repair Servicing: A Comprehensive Business Overview

Welcome to Pace Problem Solving Group , located in the vibrant city of South Carolina, where we specialize in providing top-quality services and products within the Repair Facility, General Car Repair Servicing. We take pride in our commitment to excellence, and our preferences of our diverse clientele.

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The Advantage of Pace Problem Solving Group for South Carolina

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Pace Problem Solving Group Team

At Pace Problem Solving Group, we are proud of our team of highly skilled professionals who are committed to providing exceptional service and quality products. Pace Problem Solving Group team members are dedicated to staying up-to-date with the latest trends and developments in the Repair Facility, General Car Repair Servicing, ensuring that we always offer the best solutions to our clients.

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Pace Problem Solving Group Commitment to Sustainability

At Pace Problem Solving Group, we believe in the importance of sustainability and environmental responsibility. We are committed to reducing our carbon footprint and promoting sustainable practices in all areas of our business operations. We strive to minimize waste, conserve resources, and use eco-friendly materials whenever possible, ensuring that we do our part to protect the planet for future generations.

Pace Problem Solving Group Conclusion

At Pace Problem Solving Group, we are passionate about providing exceptional Repair Facility, General Car Repair Servicing services and products that meet the unique needs of our clients. We are committed to innovation, sustainability, and customer satisfaction, and we are dedicated to delivering the highest quality solutions at competitive prices. Contact us today to learn more about our services and products, and discover how we can help you achieve your goals.

Pace Problem Solving Group Customer Satisfaction Guarantee

At Pace Problem Solving Group, we take pride in our commitment to customer satisfaction. We believe that our clients are our most valuable asset, and we are dedicated to providing them with the highest level of service and support. We strive to exceed our clients expectations in every aspect of our business, from product quality to customer service.

Pace Problem Solving Group Quality Control Standards

At Pace Problem Solving Group, we have rigorous quality control standards in place to ensure that our products and services meet the highest level of quality and consistency. We use the latest technology and equipment to produce our products, and we carefully monitor each step of the production process to ensure that everything is done to the highest standard.

Pace Problem Solving Group Competitive Pricing

At Pace Problem Solving Group, we understand the importance of offering competitive pricing to our clients. We are committed to providing exceptional value for money, and we work hard to keep our prices affordable without compromising on quality. We believe that everyone should have access to top-quality Repair Facility, General Car Repair Servicing services and products, and we strive to make this a reality for our clients.

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At Pace Problem Solving Group, our commitment to our clients doesn't end with the sale of our products and services. We provide ongoing support and assistance to our clients, ensuring that they have everything they need to get the most out of our offerings. Our team of experts is always on hand to answer questions, offer advice, and provide technical support whenever it's needed.

Pace Problem Solving Group Contact Us Today

If you're looking for top-quality Repair Facility, General Car Repair Servicing services and products in South Carolina and beyond, look no further than Pace Problem Solving Group. Contact us today to learn more about our offerings and discover how we can help you achieve your goals. We look forward to hearing from you soon!

Address Details: Street Number: 471 Street Name: US-52 Highway Municipality: Lake City Country Secondary Subdivision: Florence Country Subdivision: SC Country Subdivision Name: South Carolina Extended Postal Code: 29560-2466 Country Code: US Country: United States Country Code ISO3: USA Freeform Address: 471 US-52 Highway, Lake City, SC 29560 Local Name: Lake City View Port: Top Left: 33.89015,-79.7566 Bottom Right: 33.88835,-79.75444 Entry Point: main: 33.88939,-79.75595

Frequently Asked Questions (F.A.Q.)

What services and products does pace problem solving group offer.

Pace Problem Solving Group offers a comprehensive range of services and products within the Repair Facility, General Car Repair Servicing, catering to a wide range of requirements and budgets.

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Pace Problem Solving Group is located in the vibrant city of South Carolina, which offers a wealth of opportunities for networking, collaboration, and growth.

What makes Pace Problem Solving Group different from its competitors?

Pace Problem Solving Group differentiates itself from its competitors by staying true to its core values of innovation, integrity, and customer satisfaction, and by offering personalized service, competitive pricing, and cutting-edge solutions.

What is Pace Problem Solving Group's mission and vision?

Pace Problem Solving Group's mission is to provide the highest quality Repair Facility, General Car Repair Servicing services and products to its clients, while maintaining its commitment to innovation, integrity, and customer satisfaction. Its vision is to become the leading provider of Category solutions in South Carolina and beyond, through a combination of exceptional service, cutting-edge technology, and unparalleled expertise.

Does Pace Problem Solving Group offer a customer satisfaction guarantee?

Yes, Pace Problem Solving Group takes pride in its commitment to customer satisfaction and offers a guarantee to exceed clients' expectations in every aspect of its business, from product quality to customer service.

What are Pace Problem Solving Group quality control standards?

Pace Problem Solving Group has rigorous quality control standards in place to ensure that its products and services meet the highest level of quality and consistency. It uses the latest technology and equipment and carefully monitors each step of the production process to ensure that everything is done to the highest standard.

Does Pace Problem Solving Group offer ongoing support to its clients?

Yes, Pace Problem Solving Group provides ongoing support and assistance to its clients, ensuring that they have everything they need to get the most out of its offerings. Its team of experts is always on hand to answer questions, offer advice, and provide technical support whenever it's needed.

Is sustainability important to Pace Problem Solving Group?

Yes, Pace Problem Solving Group believes in the importance of sustainability and environmental responsibility. It is committed to reducing its carbon footprint and promoting sustainable practices in all areas of its business operations, ensuring that it does its part to protect the planet for future generations.

What is Pace Problem Solving Group phone number?

Pace Problem Solving Group phone number is +(1)-(843)-3747756. You can contact us for Pace Problem Solving Group working hours.

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Pace Problem Solving Group located in the city of South Carolina, at . You can also find a map with directions on our website.

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The best way to get to Pace Problem Solving Group location is map direction services, and you can find detailed directions on our website or by contacting us.

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You can get information by contacting us for Pace Problem Solving Group parking options. Please contact us first as parking availability varies.

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Yes, we recommend scheduling an appointment to ensure that we can give you our undivided attention and provide you with the best possible service. You can schedule an appointment by contact us Pace Problem Solving Group.

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Pace Strategy Group LLC

Pace Strategy Group LLC

Strategic Technology Consulting

Pace Strategy Group provides strategic technology consulting services to a wide range of companies from emerging start-ups to multinational corporations.

Technology innovation to push beyond boundaries

Work with Pace Strategy Group as you pursue product strategies rooted in the full advantage of integrated networks, 5G, and Edge Computing. This emerging landscape of technology offers new opportunities to unlock growth and drive innovation for your business. Plan ahead with us to assess and optimize your courses of action.

Integrated Networking

pace problem solving group llc

Networks are evolving to become more mindful and application-aware, much more flexible than the networks of the past. Human-like response time and high-speed performance is the new expectation of today and tomorrow.

5G & Edge Computing

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5G and Edge Computing are game changers. This partnership of rapid response ushers in a future of experience-driven innovations that can dramatically change how people interact with technology and each other.

Privacy & Security

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Privacy and security practices play an essential role in technology strategy but now are increasingly intertwined with business strategies as a key differentiator to protect your customers as well as your business.

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The Art of Problem Solving Initiative | Bridge to Enter Advanced Mathematics (BEAM)

Guidance counselor.

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Key Responsibilities

Counsel Students

  • Build relationships with students from the start of the program, opening lines of trust with them during non-academic activities.
  • Support students in addressing common challenges (especially those who experience shyness or anxiety).

Attendance Communication

  • Review daily attendance records.
  • Implement attendance next steps (including calls home by you or office staff for unexpected absences).

Support Community of Students

  • Run an activity of your choice daily with students (such as sports, arts & crafts, board games).
  • Staff the main office and answer student questions.
  • Each breakfast and lunch with students (except when this is the best time to meet with a student one-on-one).
  • Organize daily afternoon snack distribution.
  • (Occasionally) cover the responsibilities of one of our high school or college student counselors due to staff absences, including covering additional activities or supporting Open Math Time.
  • Accompany students on field trips.

Support Individual Student Needs and Community Needs

  • Assess student needs and recommend next steps.
  • When necessary, run mediation (student/student or student/staff).
  • When called for, implement restorative justice processes.
  • Occasionally, implement behavior contracts.
  • With other leadership staff, make calls home to keep families informed.

Program Leadership

  • Serve on a 3-person leadership team (along with the Site Director and Director of Student Life) to ensure the program runs smoothly. Provide advice to this group and handle next steps that you are best suited to handle.
  • Provide guidance to other staff (both residential counselors and also faculty) as they work to address and support mental health and other student needs.

Finally, while your role is not mathematical in nature, in order to cultivate a positive learning environment we expect all staff to foster a supportive attitude towards students learning mathematics, which you could do by visiting students in classes, inquiring about their learning or growth, or simply displaying curiosity about the math at the program.

Location, Dates, and Schedule

BEAM Summer Away CA

(Residential Program)

BEAM Discovery LA

(Non-Residential Program)

Location: Harvey Mudd College in SoCal

Location: Richard Merkin Middle school in LA

Dates: June 20 – July 17, 2024

Dates: June 19 – July 30, 2024

Hours: This is a residential program with staff living on campus for the full duration; counselors will average around 9 hours on duty per day

Hours: Expected schedule for counselors will run 8am-4:30pm Monday-Friday

NY Programs

During summer 2024, we will run math programs that serve New York City middle schoolers. We will host one residential camp at college campuses in Upstate New York and two day programs in New York City.

BEAM Summer Away NY

BEAM Discovery NYC

Location: Union College and Marist College in Upstate NY

Location: TBA site uptown in Manhattan and New Designs High School downtown

Dates: July 4 – July 31, 2024

Dates: July 1 – August 9, 2024

Keeping in mind the exact dates shared above, this role requires you to be on campus:

  • During training/set-up (Wednesday-Friday) for three full days to participate in staff training and set up the campus.
  • Monday-Friday 9:00am-4:30pm for the five weeks students are at the program (note that exact program hours may shift as final contracts are signed with host locations)
  • One Saturday (exact date to be determined) for six hours to attend a field trip
  • During wrap-up (Monday-Tuesday) for two full days to reflect on the summer and support final packing

Qualifications

Above all, we’re looking for people who are passionate about the work and impact of BEAM. It is much more important to us that we hire someone with the right approach than someone with a particular background.

That said, because you would be leading the socio-emotional response team over the summer, we’re looking for someone with formal and/or extensive training, which could be demonstrated through:

  • Having a MSW degree and/or a social work license.
  • Having a degree in counseling and/or counseling certification.
  • In the absence of such formal training, 3+ years counseling work history.

In addition to the above required qualifications, additional preferred qualifications include:

  • Prior work experience with middle school students.
  • Prior work experience with students in LA or NYC public schools or serving students from a comparable background.
  • Fluency in Spanish, Mandarin, Arabic, Korean or another language commonly spoken by BEAM’s LA families or NYC families.
  • Experience running training workshops for adults.
  • Mediation training and/or experience.
  • Restorative justice training and/or experience.
  • Interest in mathematics and/or broader curiosity about learning new things.
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Pace Consulting Group, LLC

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19th Edition of Global Conference on Catalysis, Chemical Engineering & Technology

Victor Mukhin

  • Scientific Program

Victor Mukhin, Speaker at Chemical Engineering Conferences

Title : Active carbons as nanoporous materials for solving of environmental problems

However, up to now, the main carriers of catalytic additives have been mineral sorbents: silica gels, alumogels. This is obviously due to the fact that they consist of pure homogeneous components SiO2 and Al2O3, respectively. It is generally known that impurities, especially the ash elements, are catalytic poisons that reduce the effectiveness of the catalyst. Therefore, carbon sorbents with 5-15% by weight of ash elements in their composition are not used in the above mentioned technologies. However, in such an important field as a gas-mask technique, carbon sorbents (active carbons) are carriers of catalytic additives, providing effective protection of a person against any types of potent poisonous substances (PPS). In ESPE “JSC "Neorganika" there has been developed the technology of unique ashless spherical carbon carrier-catalysts by the method of liquid forming of furfural copolymers with subsequent gas-vapor activation, brand PAC. Active carbons PAC have 100% qualitative characteristics of the three main properties of carbon sorbents: strength - 100%, the proportion of sorbing pores in the pore space – 100%, purity - 100% (ash content is close to zero). A particularly outstanding feature of active PAC carbons is their uniquely high mechanical compressive strength of 740 ± 40 MPa, which is 3-7 times larger than that of  such materials as granite, quartzite, electric coal, and is comparable to the value for cast iron - 400-1000 MPa. This allows the PAC to operate under severe conditions in moving and fluidized beds.  Obviously, it is time to actively develop catalysts based on PAC sorbents for oil refining, petrochemicals, gas processing and various technologies of organic synthesis.

Victor M. Mukhin was born in 1946 in the town of Orsk, Russia. In 1970 he graduated the Technological Institute in Leningrad. Victor M. Mukhin was directed to work to the scientific-industrial organization "Neorganika" (Elektrostal, Moscow region) where he is working during 47 years, at present as the head of the laboratory of carbon sorbents.     Victor M. Mukhin defended a Ph. D. thesis and a doctoral thesis at the Mendeleev University of Chemical Technology of Russia (in 1979 and 1997 accordingly). Professor of Mendeleev University of Chemical Technology of Russia. Scientific interests: production, investigation and application of active carbons, technological and ecological carbon-adsorptive processes, environmental protection, production of ecologically clean food.   

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35 problem-solving techniques and methods for solving complex problems

Problem solving workshop

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All teams and organizations encounter challenges as they grow. There are problems that might occur for teams when it comes to miscommunication or resolving business-critical issues . You may face challenges around growth , design , user engagement, and even team culture and happiness. In short, problem-solving techniques should be part of every team’s skillset.

Problem-solving methods are primarily designed to help a group or team through a process of first identifying problems and challenges , ideating possible solutions , and then evaluating the most suitable .

Finding effective solutions to complex problems isn’t easy, but by using the right process and techniques, you can help your team be more efficient in the process.

So how do you develop strategies that are engaging, and empower your team to solve problems effectively?

In this blog post, we share a series of problem-solving tools you can use in your next workshop or team meeting. You’ll also find some tips for facilitating the process and how to enable others to solve complex problems.

Let’s get started! 

How do you identify problems?

How do you identify the right solution.

  • Tips for more effective problem-solving

Complete problem-solving methods

  • Problem-solving techniques to identify and analyze problems
  • Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve. 

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward. 

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.  

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

pace problem solving group llc

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

  • Six Thinking Hats
  • Lightning Decision Jam
  • Problem Definition Process
  • Discovery & Action Dialogue
Design Sprint 2.0
  • Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

  • The Creativity Dice
  • Fishbone Analysis
  • Problem Tree
  • SWOT Analysis
  • Agreement-Certainty Matrix
  • The Journalistic Six
  • LEGO Challenge
  • What, So What, Now What?
  • Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

  • Improved Solutions
  • Four-Step Sketch
  • 15% Solutions
  • How-Now-Wow matrix
  • Impact Effort Matrix

21. Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

  • Check-in/Check-out
  • Doodling Together
  • Show and Tell
  • Constellations
  • Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

  • One Breath Feedback
  • Who What When Matrix
  • Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space. 

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

pace problem solving group llc

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

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thank you very much for these excellent techniques

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Certainly wonderful article, very detailed. Shared!

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