literature review on customer satisfaction of reliance jio

• Corpus ID: 169594095

A Study on Customer satisfaction towards Reliance Jio network

• S. Sushanth Kumar , S. Sivakumar , G. Manikandan
• Published 18 May 2018

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Customers perference and satisfaction towards reliance- 4 g jio services in tiruchirappalli district, the effect on the telecom industry and consumers after the introduction of reliance jio, students’ satisfaction towards the service quality of reliance jio in the higher learning centres of koothattukulam municipality, overall impact of jio on the telecom industry of india - a study on reliance jio, effect of reliance jio on digital india., 8 references, future and challenges of 4g wireless technology, a study of customer satisfaction on telecom service providers, a study on coustomer satisfaction towards reliance telicom in tamilnadu with special reference to salem city, related papers.

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CUSTOMER SATISFACTION FROM SERVICE ASPECTS OF RELIANCE JIO: A COMPARATIVE STUDY FOR PRE AND POST PRICE HIKE PERIOD

2020, IAEME PUBLICATION

Streamlined telecommunication holds the power of removing innumerable constraints and can bring skyscraping satisfaction to its users through its effective services. However the sudden hike in the tariffs by the telecomm service providers has resulted into the need of evaluating the satisfaction level of customers with reference to different services provided by the topnotch Indian telecom company Reliance Jio Infocomm. Paired sample t-test is applied to rate the satisfaction level of customers for different service quality parameters for both pre and post price hike period of Reliance Jio. A total of nine service quality aspects have been identified to measure difference in satisfaction level for pre and post price hike period out of which 8 aspects depicted significant difference. Exploratory Factor Analysis (EFA) has been adopted for proposing a model for assessing customers’ preference for choosing Reliance Jio and to measure their satisfaction level out of its services. Further, to test the reliability and validity of the model resulted from EFA, Cronbach alpha is used for establishing reliability of the scale, while, Average Variance Extracted (AVE) and Scale Composite Reliability (SCR) are applied for establishing convergent validity of the scale. For establishing discriminant validity, square root of AVE and inter-construct correlation coefficient analysis is used. As an outcome of the study a validated model is developed which can be used by the decision makers while formulating strategies leading to customer satisfaction.

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This paper analyses the various strategies and survival techniques a market leader adopts to maintain its position in the market. With disruptive innovations creating turbulence across the entire landscape, it is difficult for market leaders to hold its position, market share and profits. This study dives deep into the various industries and studies the impact of disruptive technologies and innovations on the market. This research also analyses the sentiments of customers towards these disruptions. With the basic understanding and over all research this research paper is based on the study of Indian telecom industry and the changes it faced when Reliance Jio was introduced. Jio as a disruptive innovation hampered the markets of existing leaders and as a result Airtel, the then market leader, adopted some business strategies to maintain its market position, stop churn and came up with a lot of changes in their tariffs and value proposition. By the advent of telecom industry, this paper also studies the coping strategies by market leaders across other industries

The object of this paper is to a comparative study of service quality towards 4G service providers in Bhopal division of Madhya Pradesh state among network services. In the present paper we evaluate and compare the service quality towards network services related to the selected 4G service providers' viz. BSNL, Reliance JIO, Vodafone Idea and Bharti Airtel.

The aim of this paper is to a comparative study of customer satisfaction towards 4G service providers in Bhopal division of Madhya Pradesh state involving demographic variables. In the present paper we compared and evaluate the customer satisfaction related to the selected 4G service providers' viz. BSNL, Reliance JIO, Vodafone Idea and Bharti Airtel involving demographic variables.

This study aims to assess customer preferences and the effect of various variables, namely, call quality, customer service, plans and tariffs (prices), store experience (offline and online) etc. among Delhi university students towards a particular mobile telecommunication service provider. A structured questionnaire was used to collect the primary data from the consumers. A total of 307questionnaires were closely analysed. The study disclosed that the students do give immense importance to customer care service quality, the store experience and infrastructure, base talk plans and how far the service providers customize the talk plans. Inter circle connectivity is also critical while deciding a service provider and sticking to them. Demographic factors like gender, course pursuing and monthly family income were hypothesised to study the impact on factors and found that gender does give different importance to inter-circle connectivity. The course pursued by the students have the impact on the ease of activation and the base talk plans offered to them. Further the results of ANOVA suggestedno impact of family income on the importance given to different factors and the choice of a mobile service providers by the respondents. This study will provide implied insights to mobile service providers while designing their service offerings for this particular cohort.

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain segment of consumers clearly a matter of convenience and along with that few more parameters were there that are product availability, product quality/freshness and delivery on time and on that date as per consumer’s choice, offers and overall shopping experience. But for few, post 2017 year, there has been a shift in the way consumers behaviour which directly affected the e-commerce grocery industry and there was a demand which was observed to a greater extent. Online grocery industry also came with certain parameters for the convenience of the customers to shift to online grocery shopping and build a trust like “Cash on Delivery (COD)”, “Return without any question asked”, etc which emphasized more on quality and freshness part and the trust. There have been a lot of consumers coming and buying and there has already been a major shift which has been seen in the online grocery segment whether it is FMCG or F&V post 2016 and quiet a lot will happen in years to come.

A research study was conducted with an objective to understand consumer perception towards mobile value added services. Collected data was analyzed. In this article researcher highlights the impact of demographic variables on eight service quality dimensions. The outcome of this research provides diagnostic insight into how different demographic variables influences service quality dimensions in Mobile Value Added Services.

This study has been successfully conducted at Deccan Sales & Services Private Limited, Indore, Madhya Pradesh. Deccan Sales & Services Private Limited is an authorized distributor of Mahindra’s Earth-Master backhoe loader, a mechanical excavator equipment. It draws itself a bucket attached to a hinged boom. The title of the study is, “An empirical study on analysing customer buying behaviour towards JCB backhoe loader machine at Deccan Sales & Service Private Limited”. This study is a competitor study which is based on the hypothetical market structure, a concept of competitive strategies in Marketing Management. The aim of the study is to analyse the behaviour of customers of JCB backhoe loader and to identify the factors that are considered to be significant by the customer while making the purchase decision. A relevant literature on customer behaviour related to construction equipment has been reviewed and the research gaps have been explored accordingly. The gap analysis indicated that there is a need to explore factors that influence the purchase decision of the customer while purchasing backhoe loader machine. The objective of the project has been framed to explore the factors of brand selection of JCB backhoe loader machine and check which of these explored factors are significant in determining the purchase decision of JCB Backhoe loader machine. The variables are categorised as dependent and independent variables. The factors that influence purchase decision are independent variables (Brand name, Reliability, Service support, Past experiences, Recommendation, Resale value, Productivity, Fuel consumption, Operator comfort, Less downtime Parts network) and the number of sub decisions about purchasing backhoe loader machine are considered to be dependent variables (seller and location of a store, price of the product, Warrantee of the product, payment method like credit arrangements and maintenance arrangements). Based on these variables identified in the literature review, a questionnaire was made for primary data collection. A 5 Point Likert Scale has been used to record the responses of the customers. The questionnaire has been administered to JCB backhoe loader customer in Indore region only. A simple random sampling method was used to categorized the responses from the entire population of JCB backhoe loader customers in Madhya Pradesh region, India. According to the sample size calculation obtained through a pilot study of first 90 responses, this survey has been conducted a total of 325 respondents (owners of JCB backhoe loader machine). The research methodologies that were adopted to accomplish the objective was exploratory factor analysis and multiple regression. A statistical tool namely SPSS was used to do the required computation and calculations. The analysis of data revealed through Varimax rotated component matrix that the three factors explored are basic requirements of the machine, brand image and productivity & spare parts availability respectively. All these three factors have also been found to be significant in determining the purchase decision through multiple regression. However, their strength of association is found out 53.5%, which could be improved by a few additional variables.

Purpose – The aim of this paper is to study the relationship between impulse buying and post-purchase regret in the context of grocery products which requires low involvement. Design / Methodology/ Approach – Exploratory analysis using quantitative approach is employed. The sample is drawn from the individuals who visited Reliance Fresh and Big Baazar (two important retail chains in India). The instrument measures the constructs of post-purchase regret and the impulse buying. As grocery shopping differs from the other types of shopping, some particular variations are explored. Findings – The hypothesis tested shows that there is a positive relationship between post-purchase regret and impulse purchase. It also shows that post-purchase regret changes with the change in income. As per theory, it is expected that those individuals who are more impulsive will experience greater post-purchase regret after impulse purchase than the individuals who are less impulsive. Although the correlation coefficient between impulse buying and post-purchase regret (0.150) is significant, the magnitude is very less. The square of correlation coefficient will be less than 0.5 which indicates a weak relationship between the two. Hence this relationship may be taken as weak superseding significant correlation. Originality / Value – Grocery shopping will help us in understanding the causes and how the consumption behaviour of the population changes. This article shows that we cannot generalize consumer behaviour (without including the factors in that context) because decision making and the buying behaviour gets limited. This will show directions to make strategies for low involvement products. Also very few studies have shown how the post-purchase regret changes with the change in demographics (gender and income). Paper Type – Research Paper

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Jio Recharge: ஜூலை 3 முதல் உயரும் ஜியோ ரீசார்ஜ் கட்டணங்கள்... எவ்வளவு தெரியுமா?!

இரண்டரை வருடங்களுக்குப் பிறகு ஜியோ நிறுவனம் அனைத்து ரீசார்ஜ் திட்டங்களின் கட்டணங்களையும் உயர்த்த உள்ளதாக அறிவித்துள்ளது.

ரிலையன்ஸ் ஜியோவின் மொபைல் ரீசார்ஜ் கட்டணங்கள் ஜீலை 3 முதல் உயர்த்தப்பட உள்ளது.

இந்தியாவின் மிகப்பெரிய தொலைத்தொடர்பு நிறுவனமாக ஜியோ உள்ளது. ஜியோவின் வாடிக்கையாளர்கள் ஆண்டுதோறும் அதிகரித்துக் கொண்டே இருக்கின்றனர். இந்தியாவில் 5ஜி சேவையை பயன்படுத்தி வரும் வாடிக்கையாளர்களில் 85 சதவிகிதம் பேர் ஜியோவின் வாடிக்கையாளர்களாக இருக்கின்றனர். 

இந்நிலையில் சுமார் இரண்டரை வருடங்களுக்குப் பிறகு ஜியோ நிறுவனம் அனைத்து ரீசார்ஜ் திட்டங்களின் கட்டணங்களையும் உயர்த்த உள்ளதாக அறிவித்துள்ளது. 

Credit Card Rules: கிரெடிட் கார்டு ரூல்ஸ் மாற்றம்; புதிய கட்டணங்களை அறிவித்த வங்கி!

இந்த புதிய கட்டண உயர்வு குறித்து அறிவிக்கும் போது, `உலகளவில் மிகவும் மலிவு விலையில் சிறந்த தரமான சேவையை வழங்கும் வாக்குறுதியை தொடர்ந்து ஜியோ நிறுவனம் நிலைநிறுத்தி வருகிறது’ என்று கூறியுள்ளது. 

*கட்டண உயர்வு...

1 ஜிபி டேட்டா ஆட் ஆன் பேக் 15 ரூபாயிலிருந்து 19 ரூபாயாக உயர்த்தப்பட்டிருக்கிறது. 75 ஜிபி போஸ்ட்பெய்டு டேட்டா பிளான் 399 ரூபாயிலிருந்து 499 ரூபாயாக உயர்த்தப்பட்டிருக்கிறது. 

1.5 ஜிபி டேட்டா உடன் 28 நாட்கள் வரை நீடிக்கும்  239 ரூபாய் பேக்கானது 299 ரூபாயாக உயர்ந்துள்ளது. 1.5 ஜிபி டேட்டா உடன் 84 நாள் வரை நீடிக்கும் பிரபலமான 666 ரூபாய் அன்லிமிடெட் பிளான் 799 ரூபாயாக உயர்த்தப்பட்டிருக்கிறது.  

2 ஜிபி டேட்டா உடன் 28 நாட்கள் வரை நீடிக்கும் 155 ரூபாய் பேக், 189 ரூபாயாக உயர்த்தப்பட்டிருக்கிறது. 

தினந்தோறும் 2 ஜிபி டேட்டா வழங்கும் 299 ரூபாய் ரீசார்ஜ் பேக்,  349 ரூபாயாக உயர்த்தப்பட்டுள்ளது. 399 ரூபாய் 3 ஜிபி டேட்டா பேக் 449 ரூபாயாக உயர்த்தப்பட்டுள்ளது.

Jio: "ஒவ்வொரு இந்தியரும் பயன்பெற வேண்டும்" - ரூ.973 கோடிக்கு அலைக்கற்றையை ஏலத்தில் எடுத்த ஜியோ!

இரண்டு மாத பிளானை பொறுத்தவரையில், நாள் ஒன்றுக்கு 1.5 ஜிபி டேட்டா உடன் கூடிய 479 ரூபாய் பேக் 579 ரூபாயாகவும்,  2 ஜிபி டேட்டா உடன் கூடிய 533 ரூபாய் பேக் 629 ரூபாயாகவும் உயர்த்தப்பட்டுள்ளது. 

மூன்று மாத பிளானில் 6 ஜிபி டேட்டா கொண்ட 395 ரூபாய் பேக் 479 ரூபாயாக உயர்த்தப்பட்டுள்ளது.

365 நாட்களுக்கு நாள் ஒன்றுக்கு 2.5 ஜிபி டேட்டா கொண்ட 2999 ரூபாய் பேக், 3599 ரூபாயாக உயர்த்தப்பட்டிருக்கிறது. 

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