client service assistant cover letter

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Assistant Cover Letter Example

Land your next job more easily & get inspiration for your own cover letter with this modifiable Customer Service Assistant cover letter example. Make a copy of this cover letter example as it is or alter it with ease in our easy-to-use cover letter builder.

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Customer Service Assistant Cover Letter Example (Full Text Version)

Naito Akasuki

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Assistant position at YBW International, Inc. in Bristol. With a strong background in customer service and a proven track record of success, I am confident in my ability to contribute effectively to your team.

During my time at Waitrose & Partners, Inc., I honed my customer service skills by providing support to clients, handling inquiries and complaints, and implementing efficient processes to improve overall performance. I am a Certified Customer Service Professional with excellent communication skills and a strong work ethic.

In addition to my customer service experience, I am fluent in Japanese, proficient in English, and have a basic understanding of French. I am adept at using various software programs, including Freshdesk, LiveAgent, and JIRA Service Desk.

I am eager to discuss how my skills and experience align with the needs of YBW International, Inc. Please feel free to contact me at 555-555-5555 or via email at [email protected] to schedule an interview. Thank you for considering my application.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Edit this sample using our resume builder.

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Sales Associate Customer Support Call Center Operator Client / Customer Relationship Manager

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Customer Service Assistant Cover Letter Example

A successful cover letter lets you demonstrate your personal side that proves you a uniquely qualified applicant for the job. A Customer Service Assistant Cover Letter must include examples of your talent and past employment to convince the recruiting manager. Our Customer Service Assistant Cover Letter Sample aims to mention overall details concisely to keep it punchy.

A reliable and enthusiastic Customer Service Assistant does a variety of customer-oriented tasks. He is responsible for product sales and provides assistance to the client base of the company.

• Cover Letters
• Customer Service

What to Include in a Customer Service Assistant Cover Letter?

Roles and responsibilities.

• Attend customers’ emails and calls.
• Address customers’ queries about products & services.
• Process customers’ orders and ensure order fulfillment .
• Handle complaints and escalations.
• Document the entire interaction in the database for records.
• Create annual, quarterly, monthly, bi-weekly reports for future references.

A Customer Service Assistant may find job opportunities in a call center, bank, insurance company, and government offices.

Education & Skills

Customer Service Assistant Skills :

• Flexibility to the dynamic call-center environment.
• Willingness to work on weekends and holidays.
• Exceptional interpersonal and listening skills to understand and address customer issues.
• Good salesmanship.
• Persuasive and convincing attitude to achieve the sales targets.
• Skilled at problem-solving to improve customer experiences.

Customer Service Assistant Educational Qualifications :

• High school diploma.
• Experience in administration and customer service.
• Ability to multitask and handle multiple accounts simultaneously.
• Outstanding email writing and soft skill etiquette.

Customer Service Assistant Cover Letter Example (Text Version)

Dear Mr./Ms.,

I am thrilled to find the open position of Customer Service Assistant at your organization, advertised in ABC Newspaper. I am super excited to pitch my candidacy for the same. I have 2 years of experience in my current company as a Customer Service Assistant.

Below are the highlights of my core responsibilities:

• Handling customer queries and escalations.
• Imparting proper information about the product.
• Achieving sales targets.
• Processing payments and issuing refunds.
• Documenting customers’ details and logging the entire information in the database.
• Perform administrative duties.

I have developed friendly and tactful communication skills that help me rectify customer issues. Thank you for walking through my job application. Attached is my detailed resume to share a glimpse of my educational background, apprenticeship, and on-the-job training. Hoping to have a face-to-face discussion regarding my candidacy.

Sincerely, [Your Name]

Nowadays, cover letters are considered to be underrated, but it allows you to highlight the overview of your skills and work history to catch the attention of prospective employers. A perfect way to set yourself apart is to compose it logically and to the point to make it easy to read.

A resume allows a potential employer to understand your academic and professional background. We carefully pooled all the standard requirements for the Customer Service Assistant position to build a professional Customer Service Assistant Resume Sample ; you can seek help from.

Customize Customer Service Assistant Cover Letter

Get hired faster with our free cover letter template designed to land you the perfect position.

Related Customer Service Cover Letters

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The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

Customer service cover letter examples, title: [role] – [your name], title: [role] – [your name], [contact information], title: [your name] – [role], [contact information], title: customer service representative cover letter – [your name], title: cover letter for [role] – [your name], title: [your name] – cover letter, good practices for writing a customer service cover letter, frequently asked questions, what are some tips for writing a great customer service cover letter, how can i make my cover letter stand out, what is the most important thing to include in a customer service cover letter, what to avoid mentioning in your customer service cover letter, what if i don't have any customer service experience, should i include references in my customer service cover letter.

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

Checklists for various business needs, from call centers to marketing and customer service. Ensure compliance and success with these detailed guides.

You will be in Good Hands!

Customer Service Assistant Cover Letter Examples

A great customer service assistant cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following customer service assistant cover letter example can give you some ideas on how to write your own letter.

or download as PDF

Cover Letter Example (Text)

(533) 314-2934

[email protected]

Dear Jarexy Crofutt,

I am writing to express my interest in the Customer Service Assistant position at Comcast Corporation, as advertised. With a solid foundation of five years of customer service experience at Walmart Inc., I am excited about the opportunity to bring my skills and passion for excellent service to your esteemed company.

Throughout my tenure at Walmart Inc., I honed my abilities in addressing customer inquiries, resolving issues with both speed and empathy, and consistently exceeding customer satisfaction goals. My experience has equipped me with a deep understanding of the dynamics of customer relations and the importance of delivering service that not only solves problems but also fosters loyalty and trust.

One of my key strengths is my ability to quickly adapt to new technologies and systems, a skill that has enabled me to improve the efficiency of the customer service process at my previous job. I am also proud of my track record in working successfully in a team environment, where I contributed to creating a supportive and collaborative atmosphere.

I am particularly drawn to the opportunity at Comcast Corporation because of your commitment to innovation and customer satisfaction. I am eager to contribute to a company that values forward-thinking and places the customer at the heart of its business strategy. I am confident that my proactive approach and dedication to service excellence will make me a valuable asset to your team.

Thank you for considering my application. I am looking forward to the possibility of discussing how my experience and skills align with the needs of Comcast Corporation.

Warm regards,

Related Cover Letter Examples

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What 'D-Day' Actually Stands For

Twenty years after planning the Allied invasion of Normandy, Gen. Dwight D. Eisenhower received a letter that asked him how the June 6, 1944, amphibious assault came to be commonly called D-Day. Answering through his executive assistant, Eisenhower replied that "any amphibious operation has a 'departed date' ; therefore, the shortened term 'D-Day' is used."

But retired Army Lt. Col. Mark Calhoun, a senior historian at the National WWII Museum in New Orleans, does not buy Eisenhower's explanation, reasoning that it took more than one day to load the Allies' ships and landing craft for their journey across the English Channel to fight the Germans on the beaches of France.

"Some soldiers departed a couple of days earlier than others did, so it has to be the date that you actually arrive," Calhoun told Military.com in a phone interview. "Otherwise, it's going to be different days."

What the "D" in D-Day actually stands for has been a source of debate almost from the time that the Allies first landed on the French coast. It is one of the most frequently asked questions that the tour guides at the National WWII Museum, known as the National D-Day Museum when it opened in 2000, receive from visitors.

The magnitude of D-Day -- the 150,000 Allied service personnel who participated, the 4,415 Allied troops killed, the 12 countries that were part of the invasion -- is plain for everyone to see, but pinning down the name's origin has proved elusive for many military historians and observers. Some have asserted that D-Day stands for "Decision Day" or "Designated Day," while others have surmised it is short for "Deliverance Day" or have gone a darker route to "Doomsday" or "Death Day" .

Then, there are those who apparently are just fans of repetition, alliteration or both, believing the "D" stands for Day. And they would be generally correct, according to Calhoun, a former military planner who taught for 14 years at the Army's School of Advanced Military Studies at Fort Leavenworth , Kansas. He explained that "D-Day" -- the date a military operation begins -- is a term favored by strategists in plotting out a mission when the precise date is not known . D-Day is part of a common terminology for military planners that also includes H-Hour (the hour a military operation begins -- for D-Day, it was 6:30 a.m. local time -- and M-Day (the date that mobilization for an operation begins).

Such jargon proved especially useful in the planning to invade Normandy, which Calhoun said actually began in early 1942, more than two years before Germans spotted the first Allied paratroopers on the French coast. Relying on all-encompassing terms instead of actual dates also can avoid confusion when the plan changes, such as when D-Day was originally scheduled for June 5, 1944, but pushed back a day because of a forecast for bad weather .

Adding or subtracting days from an operation's start is much easier, too, under this planning method, according to Calhoun. For example, military planners use "D-2" to mean "two days before D-Day" and "D+6" to indicate "six days after D-Day," avoiding exact dates and maintaining operational security.

"So you can't say, 'It's June 1, so this has to happen on May 1,' but you can say 'D-Day' and then you can say 'D-30,' and now you can do all of your planning and you can have this long, detailed timeline where you've got a D-Day and you've got things … that are going to have a D plus and a D minus," Calhoun explained.

"Once you finally pick your D-Day, then all you have to do is insert '6 June' where D-Day is, and then your minuses and your pluses, you can do the math and you know all the dates."

The first time that the U.S. Army is believed to have referenced a "D-Day" was on Sept. 7, 1918, about two months before World War I ended. Field Order No. 9 , First Army, American Expeditionary Forces, stated: "The First Army will attack at H hour on D day with the object of forcing the evacuation of the St. Mihiel Salient [in France]." Calhoun, though, said such military terminology goes back further than that, to the mid-19th century and the Prussian general staff under Helmuth von Moltke the Elder .

World War II included other "D-Days" besides the one at Normandy, including in North Africa and Sicily , but in the public consciousness, only one invasion comes to mind. The impact of what that day represents in U.S. military, American and world history cannot be overstated, and as D-Day's anniversary approaches, those four letters still stir a sense of reverence for and pride in what the Allies endured that day.

"I have full confidence in your courage, devotion to duty and skill in battle," Eisenhower wrote in his "Order of the Day" on D-Day. "We will accept nothing less than full Victory! Good Luck and let us all beseech the blessings of Almighty God upon this great and noble undertaking."

In that message to the troops, Eisenhower never referenced "D-Day." Somehow, it didn't seem necessary.

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Superhacker’s Arrest in Singapore Raises Uncomfortable Questions for the City-State

B efore he was arrested this month for allegedly running what’s likely the world’s largest cybercrime computer network, Wang YunHe enjoyed a lavish lifestyle in Singapore.

He held a bank account in the city-state, was a director of several local companies and lived in a multi-million-dollar apartment overlooking a premier shopping district, according to an indictment and local filings. All the while, the 35-year-old Chinese national was amassing riches by offering cybercriminals access to millions of infected devices for a fee, the U.S. Justice Department said .

The case is putting a fresh spotlight on the challenges of policing the influx of foreign wealth into Singapore, less than a year after 10 people of Chinese origin were charged in the nation’s biggest money-laundering scandal .

While Wang is accused of a different set of crimes to the remote-gambling ring that was taken down last year, the alleged modus operandi is similar. He set up companies in Singapore that had local citizens serving as directors or corporate secretaries. Besides properties accumulated in the city-state, Thailand, Dubai and the U.S., authorities are also seeking to seize cryptocurrency, watches and luxury cars.

Read More: A Wave of Scandals Is Testing the Singaporean Government’s Ability to Take Criticism

The revelations are a reminder of the difficult balancing act faced by Singapore and other financial hubs as they push to attract the world’s ultra rich. That drive has helped turn Singapore into a premier wealth management center, yet it has also been accompanied by a string of scandals in recent years—along with vows from authorities to step up oversight.

Wang was arrested in Singapore at his home on May 24. He is charged among other things with conspiracy to commit wire fraud and money laundering, according to the DOJ. If convicted on all counts, Wang faces a maximum penalty of 65 years in prison.

The charges against Wang are for allegedly deploying malware, and creating and operating a residential proxy service known as “911 S5”, a botnet that facilitated cyber-attacks, large-scale fraud, child exploitation, harassment, bomb threats, and export violations, according to the DOJ.

The Singapore police and attorney-general’s chambers have been working with the DOJ and Federal Bureau of Investigation since August 2022, according to a statement from the city-state’s police. The police launched an operation to arrest Wang, following an extradition request from the U.S. The multiagency effort also included law enforcement in Thailand and Germany, according to the DOJ.

Wang, who is also a citizen of St. Kitts and Nevis, has a Singapore work visa, according to local filings obtained by Bloomberg. His 215-square-meter (2,314-square-foot) apartment in the Orchard Road district was bought in his name in 2021 for S$9.36 million ($6.9 million), other local filings show. 

Security at Wang’s condo said no one was home on the evening of May 30 in Singapore. The Singapore police said it is unable to disclose further information on the status of Wang’s assets as the matter is now before court.

‘From a screenplay’

“The conduct alleged here reads like it’s ripped from a screenplay,” said Assistant Secretary for Export Enforcement Matthew S. Axelrod of the U.S. Department of Commerce’s Bureau of Industry and Security in the statement Wednesday, adding that Wang splurged from nearly $100 million in gains from the criminal enterprise. Now, the U.S. is going after these assets.

In Singapore, U.S. authorities are seeking possession of the Orchard Road apartment as well as his locally-registered 2022 Ferrari F8 Spider.

Wang held a bank account with Citigroup Inc. in Singapore under his name, according to the indictment. In addition, there were accounts with Malaysia’s CIMB Group Holdings Bhd. denominated in U.S. dollars and Singapore dollars, as well as multiple bank accounts in Thailand and with a U.S. lender, held either under his name or other entities and associates.

Citi declined to comment on the case via a spokesperson. The lender “is committed to the fight against any activity that undermines the financial system, and we will extend our cooperation to the authorities,” the spokesperson added. A Singapore-based CIMB spokesperson said the bank does not comment on individuals and ongoing investigations, adding that it is “fully committed to strong corporate governance and strict compliance with banking standards, laws and regulations.”

Wang operated under multiple aliases including Jack Wan, Jack Wang and Tom Long, according to the indictment .

One of his now-defunct companies, Eternal Code Pte., was a wholesaler of computer software, according to Singapore’s company registry. It hired directors who held roles in dozens of other companies. None of these company officials has been accused of any wrongdoing.

He also directed two other firms, with addresses listed at a prime office complex in the Central Business District. Its premises was occupied by another company, Leeden Capital Pte., during a recent visit. Two employees affiliated with Leeden said they were not associated to Wang and do not know his whereabouts.

Singapore faced a test to its reputation as a premier financial hub last year after the arrest of Chinese-born individuals who were accused of using ill-gotten gains from remote gambling businesses to fund extravagant lifestyles. The Monetary Authority of Singapore  said  in July it will boost surveillance and safeguards against laundering risks in the family office space.

Before this case, Singapore was also rocked by scandals involving huge money flows from Malaysia’s state fund 1MDB and German firm Wirecard AG. The blow-ups have led to financiers being banned, people jailed and banks slapped with fines for poor internal controls.

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