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Microsoft IT India

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microsoft it india case study summary

Willy C. Shih

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Microsoft it india case study analysis & solution, harvard business case studies solutions - assignment help.

Microsoft IT India is a Harvard Business (HBR) Case Study on Technology & Operations , Fern Fort University provides HBR case study assignment help for just $11. Our case solution is based on Case Study Method expertise & our global insights.

Technology & Operations Case Study | Authors :: Willy Shih, Margaret Pierson, Alexander Down, William Jurist

Case study description.

To maximize their effectiveness, color cases should be printed in color.Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond, and managing an organization that was perceived as less strategic than its sister Microsoft India Development Center with which it shared the Hyderabad, India site. The case follows Biyani's thought process in diagnosing the organization's problems, and poses the challenges of leading globally distributed operations.

Disruptive innovation, Entrepreneurship, International business, Internet, IT, Leadership, Operations management, Organizational culture, Organizational structure, Research & development, Strategy execution

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[10 Steps] Case Study Analysis & Solution

Step 1 - reading up harvard business review fundamentals on the technology & operations.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review (HBR) fundamentals on the Technology & Operations. Brushing up HBR fundamentals will provide a strong base for investigative reading. Often readers scan through the business case study without having a clear map in mind. This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself.

Step 2 - Reading the Microsoft IT India HBR Case Study

To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts and the central problem of the HBR case study. Begin slowly - underline the details and sketch out the business case study description map. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions. Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information. My case study strategy involves -

  • Marking out the protagonist and key players in the case study from the very start.
  • Drawing a motivation chart of the key players and their priorities from the case study description.
  • Refine the central problem the protagonist is facing in the case and how it relates to the HBR fundamentals on the topic.
  • Evaluate each detail in the case study in light of the HBR case study analysis core ideas.

Step 3 - Microsoft IT India Case Study Analysis

Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. You can do business case study analysis by following Fern Fort University step by step instructions -

  • Company history is provided in the first half of the case. You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study.
  • HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. Use these instances and opinions to mark out the organization's culture, its people priorities & inhibitions.
  • Make a time line of the events and issues in the case study. Time line can provide the clue for the next step in organization's journey. Time line also provides an insight into the progressive challenges the company is facing in the case study.

Step 4 - SWOT Analysis of Microsoft IT India

Once you finished the case analysis, time line of the events and other critical details. Focus on the following -

  • Zero down on the central problem and two to five related problems in the case study.
  • Do the SWOT analysis of the Microsoft IT India . SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is facing.
  • SWOT analysis and SWOT Matrix will help you to clearly mark out - Strengths Weakness Opportunities & Threats that the organization or manager is facing in the Microsoft IT India
  • SWOT analysis will also provide a priority list of problem to be solved.
  • You can also do a weighted SWOT analysis of Microsoft IT India HBR case study.

Step 5 - Porter 5 Forces / Strategic Analysis of Industry Analysis Microsoft IT India

In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. Business environments are often complex and require holistic solutions. You should try to understand not only the organization but also the industry which the business operates in. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

Step 6 - PESTEL, PEST / STEP Analysis of Microsoft IT India

Another way of understanding the external environment of the firm in Microsoft IT India is to do a PESTEL - Political, Economic, Social, Technological, Environmental & Legal analysis of the environment the firm operates in. You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry. You can even identify the source of firm's competitive advantage based on PESTEL analysis and Organization's Core Competencies.

Step 7 - Organizing & Prioritizing the Analysis into Microsoft IT India Case Study Solution

Once you have developed multipronged approach and work out various suggestions based on the strategic tools. The next step is organizing the solution based on the requirement of the case. You can use the following strategy to organize the findings and suggestions.

  • Build a corporate level strategy - organizing your findings and recommendations in a way to answer the larger strategic objective of the firm. It include using the analysis to answer the company's vision, mission and key objectives , and how your suggestions will take the company to next level in achieving those goals.
  • Business Unit Level Solution - The case study may put you in a position of a marketing manager of a small brand. So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. You have to recommend business unit level recommendations. The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don't directly contradict the company's overall strategy. For example you can recommend a low cost strategy but the company core competency is design differentiation.
  • Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

Step 8 -Implementation Framework

The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. Implementation framework differentiates good case study solutions from great case study solutions. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives -

  • Detailed understanding of the case,
  • Clarity of HBR case study fundamentals,
  • Analyzed case details based on those fundamentals and
  • Developed an ability to prioritize recommendations based on probability of their successful implementation.

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Microsoft IT India case study solution.

Step 9 - Take a Break

Once you finished the case study implementation framework. Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops.

Step 10 - Critically Examine Microsoft IT India case study solution

After refreshing your mind, read your case study solution critically. When we are writing case study solution we often have details on our screen as well as in our head. This leads to either missing details or poor sentence structures. Once refreshed go through the case solution again - improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. Be very slow with this process as rushing through it leads to missing key details. Once done it is time to hit the attach button.

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Microsoft IT India

microsoft it india case study summary

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Microsoft IT India Case Solution & Answer

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Raj Biyani face difficult challenges of managing Microsoft IT India directing development away from an organization in which the most important decisions were taken to Redmond, and management of an organization that is perceived as less strategic than your s? ur Microsoft India Development Center with whom he shared, India Hyderabad location. The case follows the thought process Biyani diagnose problems of the organization and sets the strategic challenges of distributed operations worldwide. by Willy Shih, Margaret Pierson, Alexander descendent Attorney William Diego Medicine Helen Wang Source: Harvard Business School 14 pages. Release: June 18, 2012. Prod #: 612078-PDF-ENG Microsoft IT India Case of a solution

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Introduction to case study solution

EMBA Pro case study solution for Microsoft IT India case study

At EMBA PRO , we provide corporate level professional case study solution. Microsoft IT India case study is a Harvard Business School (HBR) case study written by Willy Shih, Margaret Pierson, Alexander Down, William Jurist. The Microsoft IT India (referred as “Microsoft India” from here on) case study provides evaluation & decision scenario in field of Technology & Operations. It also touches upon business topics such as - Value proposition, Disruptive innovation, Entrepreneurship, International business, Internet, IT, Leadership, Operations management, Organizational culture, Organizational structure, Research & development, Strategy execution. Our immersive learning methodology from – case study discussions to simulations tools help MBA and EMBA professionals to - gain new insight, deepen their knowledge of the Technology & Operations field, and broaden their skill set.

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Case Description of Microsoft IT India Case Study

To maximize their effectiveness, color cases should be printed in color.Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond, and managing an organization that was perceived as less strategic than its sister Microsoft India Development Center with which it shared the Hyderabad, India site. The case follows Biyani's thought process in diagnosing the organization's problems, and poses the challenges of leading globally distributed operations.

Case Authors : Willy Shih, Margaret Pierson, Alexander Down, William Jurist

Topic : technology & operations, related areas : disruptive innovation, entrepreneurship, international business, internet, it, leadership, operations management, organizational culture, organizational structure, research & development, strategy execution, what is the case study method how can you use it to write case solution for microsoft it india case study.

Almost all of the case studies contain well defined situations. MBA and EMBA professional can take advantage of these situations to - apply theoretical framework, recommend new processes, and use quantitative methods to suggest course of action. Awareness of the common situations can help MBA & EMBA professionals read the case study more efficiently, discuss it more effectively among the team members, narrow down the options, and write cogently.

Case Study Solution Approaches

Three Step Approach to Microsoft IT India Case Study Solution

The three step case study solution approach comprises – Conclusions – MBA & EMBA professionals should state their conclusions at the very start. It helps in communicating the points directly and the direction one took. Reasons – At the second stage provide the reasons for the conclusions. Why you choose one course of action over the other. For example why the change effort failed in the case and what can be done to rectify it. Or how the marketing budget can be better spent using social media rather than traditional media. Evidences – Finally you should provide evidences to support your reasons. It has to come from the data provided within the case study rather than data from outside world. Evidences should be both compelling and consistent. In case study method there is ‘no right’ answer, just how effectively you analyzed the situation based on incomplete information and multiple scenarios.

Case Study Solution of Microsoft IT India

We write Microsoft IT India case study solution using Harvard Business Review case writing framework & HBR Technology & Operations learning notes. We try to cover all the bases in the field of Technology & Operations, Disruptive innovation, Entrepreneurship, International business, Internet, IT, Leadership, Operations management, Organizational culture, Organizational structure, Research & development, Strategy execution and other related areas.

Objectives of using various frameworks in Microsoft IT India case study solution

By using the above frameworks for Microsoft IT India case study solutions, you can clearly draw conclusions on the following areas – What are the strength and weaknesses of Microsoft India (SWOT Analysis) What are external factors that are impacting the business environment (PESTEL Analysis) Should Microsoft India enter new market or launch new product (Opportunities & Threats from SWOT Analysis) What will be the expected profitability of the new products or services (Porter Five Forces Analysis) How it can improve the profitability in a given industry (Porter Value Chain Analysis) What are the resources needed to increase profitability (VRIO Analysis) Finally which business to continue, where to invest further and from which to get out (BCG Growth Share Analysis)

SWOT Analysis of Microsoft IT India

SWOT analysis stands for – Strengths, Weaknesses, Opportunities and Threats. Strengths and Weaknesses are result of Microsoft India internal factors, while opportunities and threats arise from developments in external environment in which Microsoft India operates. SWOT analysis will help us in not only getting a better insight into Microsoft India present competitive advantage but also help us in how things have to evolve to maintain and consolidate the competitive advantage.

- High customer loyalty & repeat purchase among existing customers – Microsoft India old customers are still loyal to the firm even though it has limited success with millennial. I believe that Microsoft India can make a transition even by keeping these people on board.

- Streamlined processes and efficient operation management – Microsoft India is one of the most efficient firms in its segment. The credit for the performance goes to successful execution and efficient operations management.

- Low profitability which can hamper new project investment – Even though Microsoft India financial statement is stable, but going forward Microsoft India 5-7% profitability can lead to shortage of funds to invest into new projects.

- Little experience of international market – Even though it is a major player in local market, Microsoft India has little experience in international market. According to Willy Shih, Margaret Pierson, Alexander Down, William Jurist , Microsoft India needs international talent to penetrate into developing markets.

Opportunities

- Increase in Consumer Disposable Income – Microsoft India can use the increasing disposable income to build a new business model where customers start paying progressively for using its products. According to Willy Shih, Margaret Pierson, Alexander Down, William Jurist of Microsoft IT India case study, Microsoft India can use this trend to expand in adjacent areas Disruptive innovation, Entrepreneurship, International business, Internet, IT, Leadership, Operations management, Organizational culture, Organizational structure, Research & development, Strategy execution.

- Developments in Artificial Intelligence – Microsoft India can use developments in artificial intelligence to better predict consumer demand, cater to niche segments, and make better recommendation engines.

- Growing dominance of digital players such as Amazon, Google, Microsoft etc can reduce the manoeuvring space for Microsoft India and put upward pressure on marketing budget.

- Home market marketing technique won’t work in new markets such as India and China where scale is prized over profitability.

Once all the factors mentioned in the Microsoft IT India case study are organized based on SWOT analysis, just remove the non essential factors. This will help you in building a weighted SWOT analysis which reflects the real importance of factors rather than just tabulation of all the factors mentioned in the case.

What is PESTEL Analysis

PESTEL /PEST / STEP Analysis of Microsoft IT India Case Study

PESTEL stands for – Political, Economic, Social, Technological, Environmental, and Legal factors that impact the macro environment in which Microsoft India operates in. Willy Shih, Margaret Pierson, Alexander Down, William Jurist provides extensive information about PESTEL factors in Microsoft IT India case study.

Political Factors

- Political consensus among various parties regarding taxation rate and investment policies. Over the years the country has progressively worked to lower the entry of barrier and streamline the tax structure.

- Little dangers of armed conflict – Based on the research done by international foreign policy institutions, it is safe to conclude that there is very little probability of country entering into an armed conflict with another state.

Economic Factors

- Foreign Exchange movement is also an indicator of economic stability. Microsoft India should closely consider the forex inflow and outflow. A number of Microsoft India competitors have lost money in countries such as Brazil, Argentina, and Venezuela due to volatile forex market.

- Inflation rate is one of the key criteria to consider for Microsoft India before entering into a new market.

Social Factors

- Leisure activities, social attitudes & power structures in society - are needed to be analyzed by Microsoft India before launching any new products as they will impact the demand of the products.

- Demographic shifts in the economy are also a good social indicator for Microsoft India to predict not only overall trend in market but also demand for Microsoft India product among its core customer segments.

Technological Factors

- 5G has potential to transform the business environment especially in terms of marketing and promotion for Microsoft India.

- Proliferation of mobile phones has created a generation whose primary tool of entertainment and information consumption is mobile phone. Microsoft India needs to adjust its marketing strategy accordingly.

Environmental Factors

- Environmental regulations can impact the cost structure of Microsoft India. It can further impact the cost of doing business in certain markets.

- Consumer activism is significantly impacting Microsoft India branding, marketing and corporate social responsibility (CSR) initiatives.

Legal Factors

- Property rights are also an area of concern for Microsoft India as it needs to make significant Disruptive innovation, Entrepreneurship, International business, Internet, IT, Leadership, Operations management, Organizational culture, Organizational structure, Research & development, Strategy execution infrastructure investment just to enter new market.

- Health and safety norms in number of markets that Microsoft India operates in are lax thus impact the competition playing field.

What are Porter Five Forces

Porter Five Forces Analysis of Microsoft IT India

Competition among existing players, bargaining power of suppliers, bargaining power of buyers, threat of new entrants, and threat of substitutes.

What is VRIO Analysis

VRIO Analysis of Microsoft IT India

VRIO stands for – Value of the resource that Microsoft India possess, Rareness of those resource, Imitation Risk that competitors pose, and Organizational Competence of Microsoft India. VRIO and VRIN analysis can help the firm.

What is Porter Value Chain

Porter Value Chain Analysis of Microsoft IT India

As the name suggests Value Chain framework is developed by Michael Porter in 1980’s and it is primarily used for analyzing Microsoft India relative cost and value structure. Managers can use Porter Value Chain framework to disaggregate various processes and their relative costs in the Microsoft India. This will help in answering – the related costs and various sources of competitive advantages of Microsoft India in the markets it operates in. The process can also be done to competitors to understand their competitive advantages and competitive strategies. According to Michael Porter – Competitive Advantage is a relative term and has to be understood in the context of rivalry within an industry. So Value Chain competitive benchmarking should be done based on industry structure and bottlenecks.

What is BCG Growth Share Matrix

BCG Growth Share Matrix of Microsoft IT India

BCG Growth Share Matrix is very valuable tool to analyze Microsoft India strategic positioning in various sectors that it operates in and strategic options that are available to it. Product Market segmentation in BCG Growth Share matrix should be done with great care as there can be a scenario where Microsoft India can be market leader in the industry without being a dominant player or segment leader in any of the segment. BCG analysis should comprise not only growth share of industry & Microsoft India business unit but also Microsoft India - overall profitability, level of debt, debt paying capacity, growth potential, expansion expertise, dividend requirements from shareholders, and overall competitive strength. Two key considerations while using BCG Growth Share Matrix for Microsoft IT India case study solution - How to calculate Weighted Average Market Share using BCG Growth Share Matrix Relative Weighted Average Market Share Vs Largest Competitor

5C Marketing Analysis of Microsoft IT India

4p marketing analysis of microsoft it india, porter five forces analysis and solution of microsoft it india, porter value chain analysis and solution of microsoft it india, case memo & recommendation memo of microsoft it india, blue ocean analysis and solution of microsoft it india, marketing strategy and analysis microsoft it india, vrio /vrin analysis & solution of microsoft it india, pestel / step / pest analysis of microsoft it india, swot analysis and solution of microsoft it india, references & further readings.

Willy Shih, Margaret Pierson, Alexander Down, William Jurist (2018) , "Microsoft IT India Harvard Business Review Case Study. Published by HBR Publications.

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MICROSOFT IN CHINA AND INDIA Harvard Case Solution & Analysis

Home >> Harvard Case Study Analysis Solutions >> MICROSOFT IN CHINA AND INDIA

MICROSOFT IN CHINA AND INDIA Case Solution

Many members of senior management doubted their opinion about the launch of windows starter edition that the initiative of this software was efficient enough at an entry level but in both countries cell phones were more preferred than PCs.

  • High usage of Cell phones:

The use of PCs in China was almost 17% of the total population, so in order to make good revenue windows starter edition wasn’t a good option. There was a widespread usage of cell phones in the Chinese market as compared to PC’s. Therefore, a huge opportunity existed in the market.

  • Unique offering:

Market required that the product should be unique as compared to other phones in the market which was fulfilled with Fone+.

  • Cost competitiveness:

Market required a cost competitive phone in the market with more features and Fone+ was one of them. It had the ability to fulfill all the customer needs.

  • User Friendly:

Consumers required internet access instead of using Microsoft office and other applications on PC. Microsoft developed windows based smartphone while providing with the full package of television and a keyboard connection.

  • Tough Competition:

Fone+ was low priced product and wasn’t able to match up with blackberry users which could affect the profitability of Microsoft. Moreover the organization was not be able to serve PC users if they implemented Fone+ in both emerging markets.

According to my opinion in both economies, there should be Fone Plus software implementation because technology is taking over the world and people are trying to move on gadgets that are more convenient and they can easily travel with them. Windows starter edition could be profitable but the profit will decrease over time because people are shifting to mobile phones and mini computers for usage at a fast pace. On the other side, if they will launch Fone+ that will have a long-term survival in the market, as more people are now using mobile phone so Microsoft can expect more cash inflows in future from the launch.

Answer 2:  

The major reason of MSFT having less than 5% of global revenues in China and India was due to lack of investment in Research and Development departments in both countries. Initially, there were several issues faced by Microsoft at the time of designing its product for India as well as China. To rescue itself within these two regions, Microsoft had got alternative solutions. Since many of the software developing enterprises were owned by State and it had been difficult for Microsoft to penetrate in the market therefore, it required government support to expand their operations in both the regions. To grow its product line in China and India, Microsoft should have invested money into other areas of Chinese and Indian industry. Microsoft needed to restructure its management in the Chinese and Indian regions. Government security programs should have been announced by Microsoft to address the security issues regarding counterfeiting of the operating systems. Many other initiatives should have been taken by Microsoft for instance: contract manufacturing, outsourcing and investments in training and education. In my opinion, these strategies would have helped Microsoft to buildup long term relationship with China and India and it would have increased its sales. Other reason of low sales was the ineffective marketing campaigns which did not highlight significant advantages of buying genuine Microsoft software. Microsoft’s investment within marketing campaigns and stricter controls over counterfeit software would have boosted its sales and grasped a huge market share .

Also, a long term strategy with a long term focus was required to achieve the required goals. Customers always tried to find easy alternatives to switch on, investment in PC software didn’t have potential growth in future. Teenagers were no longer interested in PCs. Youth was the one Microsoft should have focused on because they could have given it a long-term cash inflows. The market of mobile phone software had significant potential in future and by the end of 2010 Microsoft would have easily been able to achieve its desire profit. The organization already had strong positioning in its operating sector, customers would have preferred Microsoft over other competitors. The effective marketing and communication of new launch could have leaded to jump in revenues from China and India.

The Research and development was appreciable of Microsoft as per the case, the firm structured research centers in China called Microsoft Research Asia (MSRA) researching on computer sciences. Another research Centre was structured in India MS Research India (MSRI) to analyze and study Indian market behavior. Research was really helpful to make decision that what products market were demanded in the market and in which sector they were not meeting demands well. Researching strategies at the back, supported the ideas of new products. That’s what Microsoft did, they performed a well-structured research and came up with innovative ideas of new products but they couldn’t maintain the quality of their research centers until recent past.

Conclusion:

Overall, Microsoft was looking forward to expand its operations in two big emerging markets and experienced significant growth in sector, the firm was trying its best to achieve desired goals. Despite of all the efforts the firm was unable to make sufficient revenue from market, to solve this issue firm conducted a huge research and came up with few innovative ideas.

Recommendations:

Microsoft should focus on the launch of Fone+ because the productive is innovative and has a long term focus. Moreover, the marketing and advertising for the product should be effective enough to communicate uniqueness of product. The firm should introduce some new features in Fone+, arising with demand of the user..............

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    microsoft it india case study summary

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    microsoft it india case study summary

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    microsoft it india case study summary

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    microsoft it india case study summary

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    microsoft it india case study summary

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COMMENTS

  1. What Is the Summary of the Gibbons V. Ogden Case?

    The Gibbons v. Ogden trial of 1824 was an important decision where the Supreme Court ruled that the Commerce Clause of the Constitution granted the Congress the power to regulate interstate commerce, including navigation of interstate seawa...

  2. What Is a Case Study?

    When you’re performing research as part of your job or for a school assignment, you’ll probably come across case studies that help you to learn more about the topic at hand. But what is a case study and why are they helpful? Read on to lear...

  3. Why Are Case Studies Important?

    Case studies are important because they help make something being discussed more realistic for both teachers and learners. Case studies help students to see that what they have learned is not purely theoretical but instead can serve to crea...

  4. Microsoft IT India

    Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond

  5. Microsoft IT India Case Study Analysis & Solution

    Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond, and

  6. Microsoft IT India: A Journey in Business Model Transformation

    This case is set in July 2013, at the Microsoft IT - India headquarters in Hyderabad. This is the largest centre of Microsoft IT ('MSIT') outside of Redmond

  7. Microsoft IT India Harvard Case Solution & Analysis

    Microsoft IT India Case Solution,Microsoft IT India Case Analysis, Microsoft IT India Case Study Solution, To optimize their effectiveness

  8. Microsoft IT India Case Study Help

    Microsoft IT India Case Study Help, Case Study Solution & Analysis & Microsoft Business 365 gives you the Cloud versions of Microsoft's most chosen

  9. Microsoft IT India Case Study Solution for Harvard HBR ...

    Microsoft IT India Case Solution & Answer. Home » Case Study Analysis Solutions » Microsoft IT India. Facebook · Twitter · Gmail · reddit · LinkedIn. Raj Biyani

  10. Microsoft IT India Case Study Solution & Analysis / MBA Resources

    Strengths. - Strong Balance Sheet – The financial statement of Microsoft India looks strong and will help the company going forward. - High customer loyalty &

  11. CASE STUDY Microsoft IT India.pdf

    Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond, and

  12. Microsoft IT India

    Related Products. Microsoft in China and India, 1993-2007 ^ 708444. | Case. Microsoft in

  13. MICROSOFT IN CHINA AND INDIA Harvard Case Solution & Analysis

    MICROSOFT IN CHINA AND INDIA Case Solution · High usage of Cell phones: The use of PCs in China was almost 17% of the total population, so in order to make good

  14. case-study-Microsoft.pdf

    Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web