Bachelor thesis customer relationship management

Have someone write my essay, best essay custom.

Just another WordPress site

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

NampEVA BioTherapeutics LLC

Customer relationship management bachelor thesis

crm bachelor thesis

Best dissertation writing 10 days

Phd thesis engineering technology.

crm bachelor thesis

  • Clinical Trials
  • Cancer Medicines
  • Medicinal Cannabis
  • +1 404-734-3962
  • [email protected]
  • 8 The Green, Suite A Dover, Delaware, 19901 USA

crm bachelor thesis

  • Eureka! Institutional Repository
  • Σχολή Διοίκησης & Οικονομίας (ΣΔΟ)
  • Τμήμα Λογιστικής & Χρηματοοικονομικής
  • Πτυχιακές Εργασίες

CRM : Μελέτες περιπτώσεων Ελληνικών Επιχειρήσεων με χρήση του CRM συστήματος (Bachelor thesis)

Δεμερτζής, δημήτριος.

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

crm bachelor thesis

Meet Eleanor Wikstrom, a Fil-Am Harvard Summa Cum Laude who pushed for the university's historic Filipino language course

Eleanor Wikstrom's work uplifting the Filipino and Filipino-American communities has just begun. 

The California-based Fil-am recently graduated Summa Cum Laude from Harvard with a degree of Bachelor of Arts in Social Studies. She also gained the Sophia Freund Prize, which is the highest GPA in her college.

Her senior thesis on US colonialism in the Philippines won numerous awards including the Alexis de Tocqueville Prize for Best Thesis in Social Studies, the Senior Thesis Prize in Ethnicity, Migration, and Rights, and the Thomas Temple Hoopes Prize.

Speaking to PhilSTAR L!fe , Wikstrom considers these milestones incredibly meaningful because they represent a "win" for the Filipino and Filipino-American community.

"I understand that graduating Summa Cum Laude and having such distinctions on my thesis mean that it represents something more than myself, it's also a win for the Filipino community and the Filipino American community, and also for the community where I grew up in California. And so I think it's very meaningful for me," she told L!fe .

"[These awards are] the beginning of a lot of work. In some ways, it's the culmination of an academic career and a really extensive project that I've been working on for several years."

But her passion for the communities she represents doesn't end with her graduation. She added that it's work that she'll continue throughout the rest of her career and academics.

After Harvard, the Oakland native is set to study at the University of Oxford in the United Kingdom in 2025 as she's one of the recipients of the American Rhodes Scholarship. At Oxford, Wikstrom will study imperial and global history.

Representing Filipinos at Harvard

At Harvard, Wikstrom found that the Philippines and its communities in the US were underrepresented relative to its population in the country. About 4.5 million Filipinos and Filipino-Americans live in the United States according to a 2021 census .

"Going into a setting where there are very few Filipinos can be very difficult because it means that you don't really know if you're going to be able to learn more about your heritage or learn, learn more about your motherland or culture. But at the same time, it also means that you have to be very intentional about forming strong bonds with the other Filipinos that are there."

She continued, "[Since] I had the opportunity to meet other people who are equally as passionate about celebrating and uplifting the Philippines and their Filipino and Filipino American heritage, that ended up being one of the most meaningful parts of my time at Harvard, was connecting with other members of that community."

Wikstrom even played a pivotal role in pushing for a Filipino language course at Harvard as she wrote an opinion piece about its absence.

In 2023, the university began offering a course on Filipino for the first time in its nearly 400-year history. Cavite teacher Lady Aileen Orsal was hired as the subject's instructor.

"There's a really rich and important history behind the reason why Tagalog was so widely spoken in the United States, but that there was also a very conspicuous ignorance and gap about the Philippines in American education systems," she explained to L!fe.

Filipino is the fourth most spoken language in the United States behind English, Spanish, and Chinese.

With her senior thesis, she wanted to be able to trace back how colonialism in the Philippines changed what knowledge was considered valid and valuable. She also studied how this colonial rule, in turn, affected the United States, too. 

"I grew up in the United States, and that's the setting that I'm most familiar with, I wanted to make sure that that side of the history was also being exposed and being taught that we could start reckoning with it and start teaching Tagalog at places like Harvard, or start teaching more Filipino history, because it's such a big part of the United States history as well, it just often gets obscured."

'The most important thing is to be genuine'

Wikstrom, also the co-president of Harvard Philippine Forum, implied to L!fe that her academic journey at Harvard wasn't smooth sailing.

"I wouldn't want to give the impression that it was still smooth sailing the whole time because I want to make sure that especially other Filipinos who go to Harvard understand that it's okay to struggle," she noted.

Wikstrom added, "[There's] a lot of the other things that they had in order to make sure that I could be successful, like knowing that it was okay to ask for help if I didn't know how to navigate something or if I thought I needed additional assistance. I was definitely living in the current learning curve."

When asked about tips for those hoping to get into Harvard, Wikstrom said, "I would say the most important thing is to be genuine."

"Harvard interviewers are reading thousands of applications a year. They know people who are trying to craft their narrative in order to seem like the most impressive thing. But if you genuinely love what you do, and you genuinely want to make a difference in the world—which sounds cliche, but I actually want to do that and there [are] many other people who actually want to do that," she shared.

Lastly, Wikstrom said that when entering universities like Harvard, one should know one's priorities, which include self-love and well-being.

"It's easy to think that if you just [grind] all the time, and [sleep] three hours a night, [spend] all of your time doing extracurriculars, that it'll lead to success. But if you're not taking care of yourself, it's not sustainable."

This article Meet Eleanor Wikstrom, a Fil-Am Harvard Summa Cum Laude who pushed for the university's historic Filipino language course was originally published in PhilSTAR L!fe

Eleanor Wikstrom / Facebook

COMMENTS

  1. PDF USING CRM TECHNOLOGY TO MANAGE CUSTOMER RELATIONS

    Bachelor's thesis Published Spring 2022 Number of pages 40 Title of publication Using CRM technology to manage customer relations Degree Bachelor of Business Administration Abstract Customer relationship management (CRM) is a comprehensive approach to relationship man-agement that focuses on customer retention and engagement. This thesis ...

  2. PDF Implementation of a Customer Relationship Management System: A Case Study

    Degree Bachelor of Business Administration (BBA) ... CRM system. The thesis consists of four parts: the foundation of CRM, introduction and ... Customer Relationship Management can be divided into two perspectives: owners (read company) and the customers. As the company aims to gain loyalty and increase

  3. PDF 2007:208 BACHELOR THESIS Customer Relationship Management

    BACHELOR THESIS Customer Relationship Management From a Buyer's Perspective in a B2B Relationship Thomas Axelsson Jonathan Olausson Luleå University of Technology Bachelor thesis Marketing Department of Business Administration and Social Sciences Division of Business Administration and Management 2007:208 - ISSN: 1402-1773 - ISRN: LTU-CUPP--07 ...

  4. (PDF) CUSTOMER RELATIONSHIP MANAGEMENT

    Thesis PDF Available. ... Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company's customers. ... Degree of Bachelor of ...

  5. PDF The impact of CRM in Customer Relationships

    Level and semester: Bachelor‟s Thesis, Spring 2013 . 2 Acknowledgements This study is our bachelor thesis and was conducted during the spring of 2013. The study has ... (Customer Relationship Management) (Nguyen et al. 2007). The CRM system is an efficient way to develop and maintain customer

  6. PDF CRM systems management and use

    1. Bachelor Thesis, 15 credits, for Bachelor of Science in Business Administration: International Business and Marketing Spring 2017. CRM systems management and use. - From retail stores perspective. Johanna Broman and Patricia Lundin. [email protected]. Department of humanities and social sciences.

  7. Full article: Research model for measuring the impact of customer

    1. Introduction. Customer Relationship Management (CRM) is a technological solution that emerged in the 1970s as a tool for companies to automate the management of the company's internal sales force (Buttle, Citation 2004).It has experienced an exponential growth since 2010 in terms of its deployment in companies in all sectors and in terms of interest as a focus of scientific research (Gil ...

  8. PDF Knowing Your Customer

    Bachelor Thesis in Business Administration Title: Knowing Your Customer - The Versatility of CRM in Modern Banking Authors: Filip Åberg, Fredrik Schmiterlöw & Hampus Renfors. Tutor: MaxMikael Wilde Björling. Date: May 2017. Keywords: Customer Relationship Management, Loyalty, Multichannel, Omni channel, Banks, Customer Relations.

  9. PDF Artificial Intelligence Improving CRM, Sales and Customer ...

    in Marketing, Sales and Service. AI-driven CRM accelerates sales cycles, improves lead generation and qualification, and enables highly personalized marketing. The focus of this thesis is to present the basics of Customer Relationship Management, to show the latest Gartner insights about CRM and CX, and to demonstrate an AI Business Framework ...

  10. PDF The Implementation of a Cloud-based CRM for a Small Enterprise

    Bachelor's Thesis March, 2017 . Laurea University of Applied Sciences Abstract Degree Programme in Business Information Technology ... Customer relationship management, abbreviated CRM, is a common term for the technolo-gies, systems, strategies and practices that are used to compile, manage and analyze custom- ...

  11. PDF Microsoft Word

    Since the definition on customer relationship management is diversified the definition of the objectives had to be thoroughly demarcated. The aim is to concentrate on the three levels of CRM; strategic, operational and analytical (as stated in the Figure 1). In addition to explaining

  12. Bachelor thesis customer relationship management

    Customer Relationship Management (CRM) is about customer care and business strategy and the use of bachelor thesis customer relationship management IT to achieve the objective of profitability through enhanced customer relations. To reach this understanding the thesis starts with three research questions based on this purpose on which theory is ...

  13. Bachelor thesis customer relationship management

    Basically CRM is "an integrated bachelor thesis customer relationship management approach to managing relationships by focusing on customer retention and relationship development" (Chen & Popovich 2003, p. The factors that influence customer satisfaction and customer loyalty are explored The purpose of this thesis is to provide a better ...

  14. CRM for Bechelor Thesis : r/AskComputerScience

    CRM for Bechelor Thesis. Hi everyone! I would like to start with an application for a bachelor thesis soon, the topic of which will be CRM systems. At the moment I'm developing things in Django and Angular so those would be the simplest options. On the backend, I would like to stay with Django, while on the frontend I wonder between React ...

  15. Customer Relationship Management Bachelor Thesis

    Customer relationship management bachelor thesis Considering that the markets are changing dynamically and. Even in the early stages of implementation, positive effects are being observed Abstract- Customer Relationship Management (CRM) is a broad term for the process of attracting, keeping, and enhancing lucrative customer relationships inside an organisation.

  16. PDF TRENDS, TOPICS AND UNDER- RESEARCHED AREAS IN CRM RESEARCH

    There is a large scale bias in CRM research. Research implications - Three implications for future research on CRM are noted: 1. There is need for more research within the area of Operational CRM and Collaborative CRM. 2. There is a need for research with a resource based view on CRM. 3.

  17. PDF CRM System Optimization in Sales and Marketing

    Customer relationship management (CRM) covers the area of relationships with customers, from continuous creation to upkeeping and developing relationships. (Bergström & Leppänen 2021, 418). In recent years B-to-B and B-to-C companies have increasingly utilized CRM systems to manage customer relationships more efficiently.

  18. Bachelor Thesis AI supported customer analysis in CRM environment

    Tasks + Challenges The goal of your thesis is to create an AI-based prototype in the CRM environment. This prototype should analyse information from our CRM system with the help of AI technology (either Microsoft or Salesforce) and suggest answers for customer requests. Another requirement is to ...

  19. Crm : Μελέτες Περιπτώσεων Ελληνικών Επιχειρήσεων Με Χρήση Του Crm

    CRM : Μελέτες περιπτώσεων Ελληνικών Επιχειρήσεων με χρήση του CRM συστήματος (Bachelor thesis) Δεμερτζής, Δημήτριος Institution and School/Department of submitter: Σχολή Διοίκησης& Οικονομίας/ Τμήμα Λογιστικής ...

  20. PDF Benefits of having a CRM system in addition to an ERP system

    This bachelor's thesis' purpose is to investigate what benefits can a wholesale company gain from using a customer relationship management (CRM) system. The investigation ... where customer relationship management improves operations conducted in the customer interface. The investigation resulted in finding many benefits that a wholesale ...

  21. Meet Eleanor Wikstrom, a Fil-Am Harvard Summa Cum Laude who ...

    The California-based Fil-am recently graduated Summa Cum Laude from Harvard with a degree of Bachelor of Arts in Social Studies. She also gained the Sophia Freund Prize, which is the highest GPA ...