Centre for Continuing Education, the University of Sydney ABN: 15 211 513 464 160 Missenden Rd Newtown, 2042 (02) 8627 6700 [email protected] Payment options: https://cce.sydney.edu.au/Make-a-Payment-CCE Terms and conditions: cce.sydney.edu.au/legal Date of issue:

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Choose from hundreds of exciting courses in Sydney at the Centre for Continuing Education, all open to the general public. With classes that cover a diverse range of interests and designed for all stages of life, you can learn new skills, gain new insights or discover your untapped creativity.

Contact us to discuss interactive real-time training solutions for your team.

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Critical and Creative Thinking Course

Business strategy. plan and secure success..

This critical and creative thinking course will allow you to apply critical thinking skills to the workplace so you can clarify concepts and evaluate knowledge, especially the sources of truth. The development of your creative thinking skills will stimulate you to generate ideas, explore new possibilities and solve problems in novel ways, both individually and with others.

The focus in today’s workplace is on innovative solutions. Exercising critical and creative thinking skills is vital for creating competitive offers and being first to offer new advantages for your organisation through innovative services and products. The key is to continue to develop your critical and creative thinking skills so that they manifest spontaneously when needed.

The aim of this course is to build your skills in critical and creative problem solving in both workplace and everyday situations. The development of your critical and creative thinking will enable you to deliver stronger outcomes to the workplace and in leading others.

By the end of this course, you should be able to:

  • describe the concept of critical thinking and why it is so important for establishing facts before making workplace decisions
  • demonstrate skills in creative thinking by identifying and refining a ‘problem’ and approaching problem-solving from different angles with a fresh perspective
  • build stronger arguments with evidence-based decision making by discerning fact from fiction, and drawing on reasoned arguments for solving problems
  • combine both critical and creative thinking to approach problems with sound judgement, and by offering innovative solutions, by yourself and with others.

The “Thinking” process

  • How to define a problem and separate fact from opinionated fact and opinion
  • Understanding heuristics, mental shortcuts, emotions and cognitive biases that influence our thinking
  • Understanding sources of inspiration for creative thinking and the importance of perspective in redefining the problem

Critical thinking

  • The nature of critical thinking
  • How not to judge prematurely
  • The importance of maintaining a broad perspective, acquiring facts, listening and reflecting
  • How to make judgments in a disciplined way, with rationality whilst minimising emotion

Creative thinking

  • The nature of creative thinking
  • The importance of defining and redefining the problem
  • The development of skills in ideation, illustration, refection, asking good questions and iterative reconsideration of the problem/ solution process
  • The role that intuition plays
  • Ways of thinking laterally by yourself and with others

Combining creative and critical thinking in the problem-solving process

  • Development of skills using class-based problems and real-life scenarios for practical application

Intended audience

This course is intended for anyone in business, government or creative industries who are seeking to apply critical and creative thinking to solve problems in robust and creative ways, whilst discerning the sources of truth.


Delivery modes.

  • Face-to-face, presenter-taught workshop
  • Online workshop via the platform Zoom

Course materials are distributed electronically.

Recommended reading

Birgili, B., 2015, Creative and Critical Thinking Skills in Problem-based Learning Environments, Journal of Gifted Education and Creativity , vol. 2, no. 2, pp. 71-80.

Paul, R. and Elder, L., 2006, Critical Thinking: The Nature of Critical and Creative Thought, Journal of Developmental Education , vol. 30, no. 2, p.34.

Paul, R. and Elder, L., 2019, The Nature and Functions of Critical & Creative Thinking , Rowman & Littlefield.

Wechsler, S.M., Saiz, C., Rivas, S.F., Vendramini, C.M.M., Almeida, L.S., Mundim, M.C. and Franco, A., 2018, Creative and Critical Thinking: Independent or Overlapping Components?, Thinking Skills and Creativity , vol. 27, pp. 114-122.

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Creative & Critical Thinking Course - Problem-solving Build problem solving skills in work & everyday situations with a creative & critical thinking course. Online & face-to-face. Individual and corporate team training. Enrol now.

Class schedule

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<p>This critical and creative thinking course will allow you to apply critical thinking skills

2024-06-05 Wed 5 Jun 2024 2024-06-05

9am - 5pm 9am - 5pm (UTC+10:00)

1 session, 8 hours total

John Le Mesurier

Wed 5 Jun 2024

9am - 5pm (UTC+10:00)

Room 200 - Face-to-face (CCE Building, Newtown)

If there isn't a class to suit your preferred time or delivery format, please JOIN the waiting list.

Featured facilitators

John brings a wealth of business, management, IT, consultancy and training experience to many of the professional development courses on offer at CCE. This experience has included senior corporate...

What others say

I had a great experience! I was able to challenge my creative and critical thinking side, which I can use for my own business. It was also encouraging to be around a diverse group of people, as this allowed me to understand other perspectives.

- Jacky Luo

What I loved most about this course was the exercises, which then lead to incredible discussions!

- Dioryto Clarakrina Elyzabeth

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  • Business Writing Course: Masterclass
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problem solving training australia

Future Skills Short Course

Strategic Problem Solving

Accelerate your career by elevating your strategic thinking. Learn how to drive success with approaches for effective problem-solving.

$1,600 incl. GST

Level up your skills and qualifications as a digital native

RMIT Online’s  Ready, Set, Upskill  report found 43% of Australian businesses identified their critical thinking and problem solving skills as lacking or outdated. World Economic Forum has even listed critical thinking and problem solving as the top skills employers believe will grow in prominence in the next 5 years. There’s never been a more important time to level up your skill set.

Our Strategic Problem Solving course will help you to build the critical thinking and problem-solving skills that will enable you to engage at a strategic level. Over 6 weeks you will practice identifying problems and synthesising issue trees. You will use recognised strategic frameworks to complete analysis and develop solutions. Throughout the course you will build your capabilities in problem definition, communications and strategic analysis, all culminating in a credential from RMIT University when you complete the course.

Our Strategic Problem Solving course is ideal for:

  • Aspiring and emerging leaders looking to build strategic capability to access more senior roles.  
  • Existing team or functional leaders seeking to expand their problem solving skills in interpreting and executing a strategy to drive better outcomes and enhance their strategic agility.  

Throughout this course, you will: 

  • Describe your role within the context of an organisational strategy.  
  • Appraise an organisation’s strategy against recognised frameworks  
  • Develop a problem statement and break it down into a prioritised issues tree for an organisational issue.  
  • Provide recommendations and associated rationale in response to the problem statement. 

Over 6 weeks you will practice identifying problems and synthesising issue trees. You will use recognised strategic frameworks to analyse and evaluate your organisation's strategy and approaches to solutions. 

At the end of the course, you can choose to complete an assessment to be awarded an RMIT credential, validating your skills and competency in the area. In your final project, you will present and justify your recommendations in response to your problem statement using a recognised strategic framework. 

Career outlook

Job satisfaction.

Business Leaders have a job satisfaction of 4/5

Industry growth

Critical thinking and problem-solving top the list of skills employers believe will grow in prominence in the next five years.

Salary expectations

The typical salary for a Business Leader role is $90k

Job opportunities

There are 25,000+ jobs on Seek requiring problem solving skills

Course overview

Get rmit credentialed.

After completing an RMIT Future Skills course, you will earn an RMIT credential which can be validated, recognised and shared on social media platforms.

Course structure

Module 1: your organisation and you.

  • Problem solving in contemporary business  
  • Investigating your organisation's strategy  
  • Unpacking organisational strategy  

Review, refine and expand on the work you’ve done examining your organisation throughout this module

Module 2: Identifying and defining problems

  • Identifying the problem  
  • Defining the problem  
  • Developing your own problem statement  
  • This week you will also have a mentor check in. 

Review and refine the problem statement you’ve developed based on the feedback you have received

Module 3: Prioritising Issues

  • Introducing the issues tree  
  • Deciding what’s important  
  • Creating your own issues tree 

Create an issues tree that breaks down your problem statement into smaller, more specific issues.  

Module 4: Analysing Issues

  • Conducting an analysis 
  • Synthesising findings  
  • Plan your analysis  

Summarise your plan to conduct an analysis  

Module 5: Developing next steps

  • Identifying the right approach  
  • Exploring the why  
  • Implementing, operationalising and socialising recommendations  

Recommend a response to the problem statement, using relevant criteria to justify it (e.g., feasibility, cost-benefit analysis, alignment with the organisation’s strategy) and summarise the next steps.  

Module 6: What's next?

  • Watch industry partners share tips for using our new skills in the workplace and consider emerging trends.  
  • Key trends  
  • Keeping up to date  
  • Tips for presenting  

Learn with industry experts

Monitor Deloitte

Just because it’s online, doesn’t mean you’re on your own. RMIT Online’s support network includes 1:1 feedback from our industry mentors, real-world insights, and study support from our learner success team. Our industry partners have helped shaped and build this course to ensure the content is up-to-date and best practice.

Learner Success Team

Our learner success team are here to help you with 1:1 coaching, tips on how to successfully study online, and any questions or concerns you may have.

Why choose RMIT Online

Get a world-class education and transform your career.

Real world skills

Develop skills that have been validated by industry, while getting credentialed by a world-leading university.

Industry connected

You'll gain knowledge and practical skills from renowned industry partners who are at the forefront of their field.

Flexible delivery

Advance your career while you study. RMIT Online courses let you balance work, study and life commitments.

Supported community

Be guided by a network of industry experts and peers, and supported by our dedicated success team.

Download a brochure

Register your interest to get a free course guide for Strategic Problem Solving.

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Problem Solving Skills

Problem Solving Skills Training Course Logo


Problem Solving Skills training course endorsed by IIBA

Duration: 2 days | Instructor-Led | Course Fee: $1,480 + GST

Problem solving skills are essential to every organisation today.

Needs and objectives drive commercial business and government. However, until you can satisfy a need or meet an objective you have a problem.

One of the most valuable contributions you make is analysing and solving the problems of clients, customers and stakeholders. You also need to show others how the problem was identified and analysed – and how potential solutions were evaluated.

Because problem solving is not a black art. More problems are solved every day through the application of critical thinking skills than through hunches and intuition. In fact, when hunches and intuition do lead to solutions they are invariably based on the subconscious application of specific techniques.

In this training workshop a proven set of analytical and creative thinking techniques are taught that can be applied to any problem in any workplace.

You can now attend this course remotely.

The course will still be practical, interactive and delivered live by senior instructors with 15 – 25+ years’ experience with the skills to make the intensive learning experience interesting and enjoyable.

Various additional measures to maximise the remote training experience have also been experimented, planned and incorporated. Find out more about practical training delivered remotely (live) .

This course is suitable for:

  • Technical and business staff who wrestle with business problems
  • Team members needing to participate effectively in problem analysis and problem solving

This course aims to provide and teach a framework of techniques suitable for successfully analysing and solving problems.

On completion of the Problem Solving Skills training course, you will be able to:

  • Use a structured process for identifying and defining problems
  • Apply techniques for analysing problems, their root cause and impact
  • Use creative and lateral thinking techniques for identifying solutions
  • Assess solutions based on feasibility, impact and risk
  • Select, recommend and be able to justify the solution

Module 1: Getting Started

  • Recognising that a problem exists
  • Initial problem definition
  • Terms of reference
  • Resources and matching these to the seriousness of the problem faced
  • What a problem is and what it isn’t
  • Basic parameters – problem owner, location, scope, impact

Module 2: Understanding the Problem

Problem analysis techniques:

  • Critical examination
  • Work study techniques
  • Root cause analysis and observation
  • Quantifying the causes and effects
  • Arriving at an agreed definition of the problem
  • Distinctions and similarities
  • Setting priorities based on the deviation from what is desired
  • Representing the results of analysis in graphical and written form

Module 3: Identifying the Solution

  • Agreeing and working within a framework of objectives
  • Scope of the required solution
  • Use of both logical and creative thinking approaches to identifying solutions
  • Identifying the non-starters from the candidates for evaluation

Module 4: Evaluating the Solution

  • Agreeing the alternatives and assessing the fit and suitability of each one
  • Identifying interrelated solutions together with the pre and post conditions for overall success
  • Quantifying the benefits and disadvantages of each solution
  • Selecting a solution
  • Anticipating potential problems and quantifying these in terms of risk, seriousness and visibility
  • Agreeing what and what not to address
  • Refining the solution
  • Agreeing contingency plans and the way forward

Module 5: The Problem Solving Process

Putting all the problem solving skills together to go through the full problem solving process:

problem solving skills diagram

Chapter 1 – Creative Thinking & The Nature of Problem Solving

  • Creative Thinking
  • Left and Right Brain Functions
  • Steps to Achieving Creativity
  • Creativity Techniques Summary

Chapter 2 – Blocks to Creativity & Using Idea Generation Techniques

  • Blocks to Creativity
  • Solution Blockers
  • Idea Generation Techniques
  • Idea Generation Golden Rules

Chapter 3 – The Problem Solving Process & Detection

  • Creative Problem Solving
  • The Problem Solving Methodology – The Steps
  • The Problem Solving Methodology – An Analogy
  • The Problem Solving Methodology – The Outputs
  • The Methodology – Detection
  • Definition of A Problem
  • Problem Properties
  • Common Types of Problem
  • Whose Problem?

Chapter 4 – Introduction to Problem Analysis

  • The Problem Analysis Process
  • Questioning Attitude
  • Folding Paper Question
  • The Journey

Chapter 5 – Detailed Problem Analysis

  • The Problem Analysis Process in Detail
  • Problem Definition Revisited
  • Detection of Causes
  • Problem Properties Revisited
  • Problem Description Form
  • Example Problem
  • Problem Name
  • Problem Description
  • Problem Location
  • First Detection
  • Problem Impact Assessment
  • Problem Ownership
  • Problem Stakeholders – Complainants
  • Problem Stakeholders – Affected
  • Problem Detection Outputs
  • Detection – At The Beginning
  • Detection – Following Investigation
  • Detection – Candidate Causes
  • Detection – Further Deductions
  • Detection – Final Deductions
  • Mainframe Failure Problem

Chapter 6 – Root Cause Analysis

  • Root Cause Analysis
  • A Problem to Analyse
  • The Recruitment Problem
  • Root Cause Analysis – Basic Principles
  • The Relationship
  • Cause Exactly Matches
  • Quantification
  • The Three Column Approach
  • Ishikawa’s Fishbone Diagram
  • Using Root Cause Analysis

Chapter 7 – Critical Examination

  • Critical Examination
  • Effectiveness
  • Exercise in Effectiveness
  • Exercise in Efficiency
  • Exercise – Authorise Credit
  • The Credit Check
  • Critical Examination Form
  • What We Might Find
  • The Relationship Between Techniques
  • Golden Rules

Chapter 8 – Problem Solving

  • Problem Solving
  • Solution Criteria
  • Problem Solving Methods
  • De Bono’s Six Thinking Hats
  • Brainwriting
  • Alex Osborn – Brainstorming
  • Validation and Selection
  • Problem Solving Deliverables

Chapter 9 – Decision Making (Part of Problem Solving)

  • The Methodology – Selection
  • Acceptability
  • Decision Making
  • Decision Making Techniques
  • Buridan’s Ass
  • Plus Minus Interesting (Pmi)

Chapter 10 – Risk Management (Part of Problem Solving)

  • Types of Risk
  • Level of Risk
  • Solution Risk
  • Identifying the Risks

Chapter 11 – Deployment

  • Improving Business Processes
  • A Business Process
  • What? – Consider the Achievement
  • Where? – Move
  • When? – Re-Sequence/Make Parallel
  • Who? – Change the Processor
  • Why? – Consider the Purpose
  • How? – Improve Deployment
  • To Improve or To Excel
  • Project Initiation
  • Problem Analysis Techniques 
  • Separating Analysis from Design

“Very valuable course, specifically in identifying a formal framework for problem solving” – Functional Analyst , Medibank Private

“Good techniques & methodologies for problem solving which can be implemented at any level” – Business Analyst , ATO

“Good stimulating exercises which induced creativity” – Business Analyst, Dept of Health & Ageing

“Brilliant introduction into BA way of thinking. Presented in easy to digest bite size blocks of information” – Business Analyst, Country Energy

“Excellent course which really helps to develop analytical and problem solving skills” – Senior Business Analyst, Swinburne University

“Provides great tools to communicate effectively with clients” – Business Analyst, ING Direct

“Very useful… learnt information that I can take back to work, and tools that I can use for my personal benefit” – Business Analyst, Avanteos (Commonwealth Bank )

Read more testimonials


“Very valuable course, specifically in identifying a formal framework for problem solving” 

We train professionals from these Australian organisations and more :

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Problem Solving & Decision Making Training

Enquire Now

Learn to identify problems, research options and choose the right solution, no matter what the situation

Training overview.

We are faced with problems every day and make several decisions before we even get out of bed! While many decisions come naturally, often we face problems which do not have an easy answer.

For some people, making decisions can be a struggle. They ponder extensively over what to have for lunch, let alone how to deal with an issue at work!

This two-day workshop focuses on problem solving and decision making, helping delegates to identify problems, research them and find the solution that works. By using a formula and process for problem solving, the level of anxiety is reduced and it is easier to come to the right conclusions, faster.

WeTrain’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.

What You’ll Learn

WeTrain’s Problem Solving and Decision Making course is tailored to meet your company’s unique situation and goals. Each course will vary due to your circumstances but will likely include some of the following topics and material:

This Course Covers:

  • How to apply problem solving steps and tools using the Problem Solving Model and Toolkit
  • Analysing information to articulate problems in your place of business
  • Thinking creatively when faced with difficult problems
  • Contributing to a problem solving team in a productive way
  • Identifying the right solutions for your specific business as an individual or a group
  • Implementing your decisions and follow up to evaluate their success
  • Avoiding common errors made by decision makers and reviewing the problem from every angle

The Benefits of Problem Solving And Decision Making Training For You and Your Organisation

We face problems each and every day. In business, the way we solve them can make a huge difference to customer experience, product and results.

By empowering your staff to approach problem solving strategically and systematically, you can improve the number of excellent decisions made on behalf of your business.

Problem Solving and Decision Making Training will strengthen your team’s ability to face and overcome challenges.

Benefits for your business include:

  • More synergy across teams in regards to the decision making process
  • A strategic approach to problem solving, resulting in more evidence-based decisions
  • Better analysis of data and available information when making decisions
  • Improved identification of beneficial solutions to business problems
  • Staff who feel more empowered, confident and motivated
  • A higher level of productivity due to fewer roadblocks
  • Better business results

Who Should Attend Problem Solving And Decision Making Training?

WeTrain’s Problem Solving and Decision Making program is useful for anyone in any workplace. Our past clients are varied both in their positions and industries. For example, we’ve had frontline staff training alongside their CEOs. Experience and customer feedback have told us that Problem Solving and Decision Making is beneficial threefold: for the attendees, the organisation and ultimately, the customer.

Employees who will find the course content helpful include:

  • Internal and external-facing teams
  • Your sales teams and their support staff
  • Managers, team leaders and supervisors
  • Executive team members

As your course is unique to your company, we tailor it to the appropriate level and audience relevance. Just tell us your requirements.

How is the Course Delivered?

WeTrain’s Problem Solving and Decision Making course is generally presented as an engaging, interactive and fun two-day program, however, we can tailor the content to present a shorter session for conferences and events.

We aim to deliver training which is completely relevant for your business and your team. That’s why we undertake an initial consultation, where we assess the skill level of your attendees, address your desired outcomes and find out valuable information about your company and its current set-up.

Remember, it’s your course, so you get to decide where it takes place. We are happy to teach WeTrain’s Problem Solving and Decision Making program either from your workplace or at a venue of your choice.

Convenient Training at Your Premises or Off-Site

WeTrain can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

What Are Ideal Course Numbers?

Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 3 and a maximum of 12 people. This allows our trainer to interact with your entire group yet still have enough time to allow for one-to-one interactions.

If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.

What is effortless customer service?

Effortless customer service refers to the concept of providing a seamless and frictionless experience for customers when they interact with a business or company's customer support services. The goal of effortless customer service is to minimize the effort required from customers to get their issues resolved, questions answered, or requests fulfilled.

How do you deliver an effortless customer experience?

Delivering an effortless customer experience requires a strategic and customer-centric approach that focuses on streamlining interactions, anticipating needs, and minimising friction throughout the customer journey.

Effortless customer experience is an ongoing effort that requires continuous monitoring and adaptation based on customer feedback and evolving preferences. 

What will you achieve by making the customers' current and future experience effortless?

Focusing on an effortless customer experience yields a range of benefits that contribute to increased customer satisfaction, loyalty, brand perception, and business success in both the short and long term.

Can you give an example of a company known for its effortless customer service?

One company that is often cited for its exceptional effortless customer service is Amazon. Amazon has built its reputation on providing a seamless and convenient customer experience across various aspects of its business.

Amazon's commitment to convenience, accessibility, and a frictionless experience has helped it establish a reputation as a customer-centric company. 

Is effortless customer service applicable across all industries?

While the concept of effortless customer service is valuable and relevant in many industries, its applicability can vary depending on the nature of the industry, the products or services offered, and the expectations of customers. Here's a nuanced perspective on its applicability:

Retail and E-commerce : Effortless customer service is highly applicable here. Customers expect easy online shopping, quick deliveries, and hassle-free returns. Brands that prioritize convenience tend to thrive.

Hospitality and Travel : From booking accommodations to travel arrangements, providing an effortless experience is crucial. Smooth check-ins, responsive support during travel disruptions, and personalized recommendations contribute to customer satisfaction.

Technology and Software : In the tech industry, providing user-friendly interfaces, clear documentation, and efficient technical support aligns with the principles of effortless customer service.

Banking and Finance : While customers in this industry often require complex interactions, efforts to simplify processes, offer intuitive online banking, and provide knowledgeable support contribute to an effortless experience.

Healthcare : In healthcare, minimizing administrative burdens, streamlining appointment scheduling, and providing clear communication are ways to achieve effortless service.

Telecommunications : The telecommunications sector can benefit from making billing processes transparent, simplifying troubleshooting for technical issues, and offering clear information about services.



What are examples of harassment?

Harassment can manifest in various forms including verbal, physical, or psychological abuse. Examples include unwanted sexual advances, derogatory comments, and creating a hostile work environment. Our Anti-Bullying and Harassment course covers how to identify these behaviours and effectively address them.

What is an example of an anti-bullying policy?

An anti-bullying policy generally outlines unacceptable behaviours, reporting mechanisms, and consequences for perpetrators. Our Anti-Bullying and Harassment course provides guidance on how to formulate and implement such policies effectively, ensuring a safer workplace for everyone.

What is the most common type of harassment?

Sexual harassment is often cited as the most common type, but verbal and online harassment are also prevalent. In our Anti-Bullying and Harassment course, we explore various types of harassment and offer strategies for prevention and response, suitable for any workplace setting.

What are the effects of anti-bullying programs?

Effective anti-bullying programs can drastically reduce instances of harassment, improve workplace culture, and enhance overall productivity. We measure the success of our Anti-Bullying and Harassment course through case studies and feedback, ensuring that it makes a tangible impact.

How can we prevent harassment in workplaces?

Preventing harassment starts with creating a culture of respect and accountability. Our Anti-Bullying and Harassment course teaches employees and managers alike how to recognise signs of harassment and act promptly to mitigate it. We also delve into preventive measures like bystander training and anonymous reporting channels.

What is the best defence against harassment?

The best defence is a proactive approach that includes education, policy implementation, and creating a culture of zero tolerance. Our Anti-Bullying and Harassment course equips you with the tools you need to establish these preventive measures effectively.

Some of the Organisations we have worked with include:

In operation for 25 years, WeTrain has worked with companies from around Australia.

problem solving training australia

What Our Customers Say

“The RIRDC Rural Women’s Award has enjoyed a two-year long relationship with WeTrain. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand-out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts a lot of work into preparing for her workshops and has an intimate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves. Our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”

Edwina Clowes, National Coordinator – RIRDC Rural Women’s Award

“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and were very beneficial. I would highly recommend the training”

Santi Burridge, Director, Treysta Wealth Management

How Can We Help With Your Training Needs? Contact WeTrain Today

We are looking forward to working with your organisation providing communication training for your employees.


Your Next Steps

Other related courses, leadership training, introduction to supervision and leadership, team building, anti-bullying and harassment, managing across cultures, business etiquette, change management, coaching and mentoring, communication training, conflict management, critical thinking, disc personality profiling, emotional intelligence, employee engagement, influence and persuasion, managing customer service, performance management, time management, train the trainer, workplace wellbeing, managing difficult customers.

problem solving training australia

How Can We Help?

Problem Solving

problem solving training australia

Identify your current approach to problem-solving, and define current challenges.

problem solving training australia

Use a comprehensive framework to diagnose and solve the problems at their root-cause.

problem solving training australia


Demonstrate ability to systematically design and lead a problem-solving process.

problem solving training australia

Assess your ability to successfully problem solve through self-assessment peer-to-peer review, and observational coaching.

Workshop Overview

Our one-day training workshop Problem Solving Skills explores the process of solving problems both large and small. It empowers participants to diagnose problems, identify their causes, and formulate a clear and operational action plan. We shift participants from seeing problems as complicated challenges to opportunities for collaboration. We introduce and practise the most effective methods to create wise and action-oriented solutions to the toughest issues.

To enhance the implementation of the skills learned, CMA workshops include the following:

  • A pre-workshop survey.
  • Planning templates.
  • Post-workshop commitment sheets to remind of their learning.
  • Fortnightly emails to remind participants of the theory.
  • Access to CMA’s Alumni website.
  • 12-month access to CMA’s e-coaching hotline.

problem solving training australia

Delivery Options

problem solving training australia

Face to Face Learning

problem solving training australia

Micro Learning

problem solving training australia

Virtual Training

problem solving training australia

Delivered Globally

Our approach.

Our unique approach to learning ensures your organisation receives a tailored session with every workshop delivered. When you partner with CMA, we work with you every step of the way:


We work with clients to understand the learning needs and behavioural change required.


All workshops include one customised case study to enhance skills applied within the workplace.


We learn more about the participants and their personal challenges, tailoring our facilitative examples to individual needs.


Our experienced practitioners will deliver the workshop at your chosen location.


Post the workshop, participants receive helpful content reminders, access to our Alumni Portal and online coaching service.

problem solving training australia

Queensland Transport

One of the outstanding things about CMA is how the consultants passionately believe in what they are training. Our people have emerged with greater levels of interpersonal skills and just as importantly were genuinely inspired. We now feel confident the training will really assist us to build a performance and appreciation culture at Queensland Transport.

problem solving training australia

Hanson Heidelberg Cement Group

CMA provides a consistent professional delivery of subject matter that engages all participants and importantly provides us all with key takeaway’s for real life application. I regard CMA and it’s programs as the best in the market.

problem solving training australia

The Royal Melbourne Hospital

Very impressed by high level of standard - both of content and delivery. This experience will directly improve my capabilities in my work.

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Creative Problem Solving Training Course

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  • Learning Outcomes
  • Course Outline
  • For your Team
  • Public Class

"Learn to become part of the solution."

The PD Training Creative Problem Solving training course provides participants with a complete and practical understanding of the steps involved to analyse, discover and solve problems in the workplace.

The PD Training Creative Problem Solving Training Course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem.  Learn key skills like questioning techniques, building affinity diagrams and word-chaining, solution evaluation and much more!

Attend a Creative Problem Solving Training class today, or have one of our professional trainers come to your workplace in Brisbane,, Sydney,, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Creative Problem Solving Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Creative Problem Solving Training

Your Learning Outcomes

  • Understand the complete process of creatively solving a problem.
  • Learn some key questions to ask when gathering information about a problem  
  • Take home tools to effectively determine what 'the problem is'
  • Learn to write concrete problem statements
  • Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking through a different Lens & the blink method
  • Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
  • Learn to perform a final problem analysis and then select a solution
  • Understand the why's & how's of refining & re-refining a solution shortlist
  • Learn how to identify the tasks & resources necessary to implement a solution
  • Understand how to evaluate & adapt solutions to reality

Live Online Experts

Creative Problem Solving Training Reviews:

"Thanks Judith, it was clear from the presentation that you undertook a lot of research to customise the course to our needs."

"Mike did a great job. The team enjoyed themselves and took some useful tips & tricks on board."

" I found the trainer very informative and able to easily facilitate discussion of issues and options which included learnings from a multi disciplinary approach. Multiple resources were identified which should help staff identify new approaches and ways of thinking about complicated problems and issues."

-Australian Communications & Media Authority

"Trainer was very knowledgeable and tailored the training to our company and our needs."

-Brookfield Property Partners

"The most useful part of the course was that conversations and discussions were started amongst our team as a result of the trainers facilitation and probing questions. As a female participant I was also very impressed how the trainer delivered herself, confident and knowledgeable, and this gave me confidence to contribute more."

-Milne Agrigroup Pty Ltd

"James is a very well rounded and experienced trainer. A true asset to your business."

-Mosaic Property Developments

"This was a great course for identifying tools we can use in creative problem solving. Having us complete an activity following the creative problem solving method was a great example of how we can actually apply this learning and the benefits of doing so. I also found the content on identifying and removing mind blocks and stimulating creativity very useful (and refreshing!). Thanks Siobhan!"

-GTA Consultants

"The trainer is great, he is an experienced and knowledgeable trainer. He has delivered the positive thinking and ways of solving the problems that I currently have. He tailored the training to meet my specific needs which is really helpful.

I was familiar with a lot of the content, but as an introductory course it provided a lot of practical tools and strategies to apply in the workplace. The trainer was personable and enthusiastic, and I really enjoyed the day and opportunity for reflection."

Individual Course Participant

More happy clients  

Download Course Outline (PDF)

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Course Outline for Creative Problem Solving Training

In-house training - we’ll focus on what matters most to you and tailor to your context, delivery options for in-house training, face-to-face, live online, or hybrid class tailored to your needs.

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% overall trainer rating, 88% delivery was adapted to me personally, 75% i would recommend this course to someone else, face to face options with everyone in the same room.

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We’ll make things easier so you can focus on adding more value

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We provide the Training Management Centre which is an information hub before, during and after training. (Let us know if there’s parts you don’t want to use)

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(including trainer insights)

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What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts, and then report on the success in the weeks or months after training.

Measure metrics your way

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It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public class dates for creative problem solving training.

  • Time: 09:00 AM - 04:30 PM
  • Small classes, average 5 people, max 16
  • Lunch and refreshments included
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Pay on Invoice or by Credit Card
  • Phone: 1300 121 400
  • Email: [email protected]

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Orgmenta app

learn more about orgmenta

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.

Business Problem Solving

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  • Public Courses

Business Problem Solving Training

Are you looking for a team of problem solvers that can define, analyse and deliver the necessary solutions? It turns out there are certain individuals with specific natural aptitudes who excel in this arena. But is their success due to unique personalities or could it be an acquired skill set? Discover what lies beneath these professionals’ abilities to quickly move through challenging problems!

With our Business Problem Solving Training , teams can confidently tackle any problem. This course helps create an innovative mindset so participants are able to view challenges like a puzzle that they have the power to solve – no matter how complex! With more comprehensive approaches and deeper visualisations of issues, successful outcomes become easier than ever before.

Working smarter to improve team efficiency is a daily goal. By gaining insight on the fundamental elements of problem solving and making informed decisions, teams can experience increased productivity and a more motivated workplace. This session will help them build upon their already existing skillset for optimal workplace growth – enabling higher levels of proficiency in resolving critical issues independently.

This training course will provide employees with the skills to think outside-the-box and develop an innovative mindset, creating solutions that unlock new opportunities.

Quick glance at the objectives:

Did you know there are problem solving styles? In this first section we discuss how the problem solving styles differ and how to use these to become better at solving issues.

A real model that is applicable and not a theory based model. It is the very basis for informed and consistent problem-solving.

We may have heard of the famous DeBono’s six thinking hats. This provides and overview and helps participants learn more about the uses of the different thinking styles.

Of course no problem solving training session would be complete without the tips and tools to look and think outside the box.

What happens when people become involved? Learn more about how human error could be an area for concern and to prevent problems occurring.

Being resourceful will help you to adapt and find solutions on the spot. This skill is a great skill to help with fluctuating causes.

Identifying their skills and problem solvers Conducting team meetings Identifying the corporate culture Identify and evaluate alternatives that are available Powerful problem solving approaches Work through the problem-solving process of identifying the issue, generating and implementing a solution, and confirming the elimination of the problem. Discussing successful problem solving strategies Convey the determination Discussing forecasting techniques Turn problems into alternatives that are innovative. Gathering advice Creating solutions Use lateral thinking Choose, advocate and have the capacity to justify an alternative Practice the steps to make use of a structured, sequential approach to creative problem solving. How to tap into the collective wisdom of the group Find out the best way to define the problem at hand. Stimulate innovation in the workplace The 6 step problem Socialising with team members Qualitative analysis Learn the essentials of tactical decision making. Driving a successful team Decision making barriers to be beat by learn. Define the basic problem-solving approaches to effectively identify, manage, and solve issues. Uncover your unique capability to solve problems and implement new ideas quickly and painlessly. The best way to help the group learn dialogue and argument, and the right usage of enquiry and advocacy in group discussion Assess that alternative for effectiveness. Critical thinking Using analogies in problem solving Discussing qualitative analysis techniques Thinking creatively in problem solving Fundamentals of problem solving Combine imagination with demonstrating problem solving skills Communicating problem solving changes Practice the phases of decision making and problem solving Implementing an option Determine the best way to effectively implement the solution you’ve chosen. Developing reasoning abilities Use for identifying options, lateral and creative thinking methods Use distinct critical thinking and data analysis abilities for example logic reasoning and quantitative analysis Learn to develop numerous high quality choices and choose the one that is best. Demonstrate increased ability to execute new thoughts Create and manage problem solving teams by knowing how exactly to run successful meetings and motivate team members. Discussing quantitative analysis techniques Assess alternatives based on threat, impact and feasibility Identify problem-solving techniques in the corporate world by identifying the crucial skills of a problem solver and knowing about different corporate cultures. Determining the best option Think beyond the needs of the present moment Discussing the problem The leader’s function as facilitator In executing new ideas, improve your trust Supporting team members Employ techniques for analysing problems, their root cause and impact Examining fiscal analysis techniques Measuring alternative success The corporate problem-solving culture Handling problem solving teams Identifying the issues at hand Learn to to use decision-making strategies to enhance negotiation skills. Learn to intend, framework, and research choices. Identify and evaluate alternatives that are available Discover the way to create ideas that are exceptional in your workplace. Strategies and instruments for group evaluation and group decision making Use a structured process for identifying and defining problems Brain storm notions and produce mind drawings Getting a shared understanding of the problems to be solved Learn about the importance of finding common ground Explore select and the best way to evaluate alternative solutions that are potential. Use tools that are practical to break the monotony and enjoy finding alternatives. Discussing mind mapping Quantitative analysis Identifying alternative criteria Handling alternative undertaking Comprehend idea generation techniques Managing problems Developing sense abilities The best way to help the group reach consensus determinations when distinct interests are at stake Identifying problems Realize right brain vs left brain and how we use them to solve problems. The best way to avoid “group-think” by empowering individuals to talk freely Monitor and evaluate the decision Committing to a solution Problem solvers Verifying issue removal Develop amazing methods to come up with thoughts Examining the scenario Building a problem-solving team How to help the group use systems thinking to solve the serious underlying difficulties Develop creativity in yourself and your team Understand and comprehend the principles of creative thinking utilising the creative process. Examine tools for creating possible solutions to the issue. Use creative thinking exercises

The Problem Solving Model

Learn more about this step by step model to guide your team through a structured problem solving procedure. All too often, people leap to a solution from a difficulty. It is often a solution that’s short -lived or creates numerous other problems within the organisation. The Problem Solving Model provides a road map to constant improvement and our trainer will develop more in this part of the session.

Thinking Outside the Box

Thinking-Outside-the-Box refers to the capacity of companies and individuals to see any situation from new and unique viewpoints. In addition, it describes the capacity of people and business to act effectively on these perspectives that are innovative and new. This session will offer the opportunity for participants to learn various techniques to empower them to think outside the box and become innovators.

The best way to think outside the box

Supervisors, managers, teams and other staff assemble a creative problem solving approach to help provide better ideas, choices and alternatives. Learn more about the tips to help you increase your skills in this area. We help participants look outside the box for clarity and greater depth.

Human Error and Relationship Problem Solving

Solving human caused mistakes is a fundamental part of life, and during this session we will discuss with participants various techniques which can be applied to these areas.

Edward De Bono’s Six Hats

The De Bono Hats system (also known as “Six Hats” or “Thinking hats”) is a thinking tool for group discussion and individual thinking. Combined with the idea of parallel thinking which is connected with it, it provides a means for groups to think together more effectively, and a means to plan procedures in a way that are more detailed and cohesive.

Problem Solving Toolkit

In this session we’ll prepare participants with a ‘toolkit’ of problem solving strategies and techniques. We also provide a group discussion, role plays and examples to provide the experience within the training and help participants become familiar with the tools.

Problem Solving Styles – You solve problems every day. Often, you are “under the gun”, stressed and very short for time. Therefore, when you run into a new issue or decision you have to make, you may react with a conclusion that appeared to have been successful before. It is not difficult with this specific tactic to get stuck in a circle of solving the same problem over and over again. In this session we will exhibit various problem solving styles which can be more productive in the workplace.

Looking for something different?

Our problem solving sessions are tailored to provide your company with the tools and resources it requires for success. We adjust our workbook materials accordingly so that you gain insights into how best to tackle every unique issue faced in a memorable, meaningful way.

Fulfill your business’ potential by taking advantage of our training course, where you’ll develop advanced problem-solving and support skills that can strengthen the performance of your team. Get a free customised outline today – simply call 1300 810 725 to learn more!

Now available all cities in Australia including Parramatta, Perth, Melbourne, Canberra, Darwin, Sydney, Brisbane, Adelaide, Gold Coast.

Business Problem Solving Training Outline

Course overview.

On the day of the workshop we will take some time to introduce ourselves and discuss what we can expect from this training. Additionally participants will have the opportunity to share their individual learning goals, which’s a chance to understand how they hope to grow during these upcoming days.

Topics covered in this course


We will explore the world of problem solving and decision making in this course by understanding what these disciplines involve. Participants will also enhance their skills through a case study while discovering the eight elements, for definition building.

Getting Real

Participants will assess their problem solving skills through a assignment review. This activity aims to provide insights into their approach towards challenges and solutions development.

During this session participants will gain insights into a three phase model applicable, to any issue. They will then apply this knowledge by working on two real world case studies and witnessing results in action!

The Toolkit, for Problem Solving

During this session we will delve into a variety of problem solving and thinking tools. We’ll cover seven ones, two approaches (levels of service and fishbone analysis) as well as brainstorming and brainwriting. These powerful solutions will help you tackle your toughest business challenges successfully!

With the knowledge you’ve gained far we’ll put these concepts to work through a case study.

Getting Familiar with SWOT Analysis

Discover how SWOT analysis can assist your organisation in solving business problems. This session provides guidance on developing strategies that lead to outcomes.

Enabling Effective Group Decisions

Effective group problem solving is crucial for teams. In the segment we’ll discuss the components needed to make it happen.

Analysing and Selecting Solutions

During this part of the session we will focus on making decisions – the step, in our problem solving process. Lets explore how sound judgments can lead to results!

Planning and Organisation

In this course participants will become master problem solvers by learning how to plan and organize solutions effectively for any challenge that may arise. They will also become analysers by completing follow up assessments on their results and adapt quickly when faced with change. Finally they can celebrate success once everything comes together!

Wrapping up the workshop

Once the workshop comes to an end participants will have an opportunity to ask questions and come up with a plan that outlines their actions.

Learning Outcomes

  • Apply problem solving measures and tools
  • Examine information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Produce a strategy for implementing, Assessing, and following up on decisions
  • Prevent common decision-making mistakes

Customised Training Session For Teams (Included No Charge)

Don’t settle for generic! At Paramount, we customise training manuals to suit your team’s needs. Our content experts can work with you directly to develop modules and activities that match the individual requirements of those they are designed for. Get ready – it’s time to experience The Paramount Difference; book now!

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

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Creating Content (Contact us for Quotation)

Get the perfect training package for your needs created with our courseware creation service. Our experienced team of writers, researchers and designers can craft a custom workbook that provides local case studies or industry-specific examples catered to fit any objective you have in mind. Reach out today to ask one of us how we’re ready to help take care of it all!

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Instructor Led 1 on 1 Workshop

Take your training to the next level with one of our expert trainers! Get tailored instruction that is specifically designed for you and perfectly fits into your schedule; no need to wait, book in now! Our course will be conducted online over Zoom for 4-6 hours on a date selected by you.

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1 Hour Instructor Led Session

Need to upgrade your skill set? Our expert trainers are here to help you upskill with 1-hour online Zoom sessions – it’s the perfect time investment for any workplace! Have a chat about modules, courses and all kinds of professional development opportunities. Let’s get learning today!

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Self Directed Online Course

Immerse yourself in our engaging, self-paced courses featuring multimedia activities and assessments. Take your learning journey at any speed that works best for you!

What's Included?

  • Reference Material
  • Recording For 1 on 1 Available
  • Professional Trainers
  • Certificate Option Available
  • Post Course Email Support

Classroom Booking 1 Hr

Book in a 1hr session with one of our trainers

$110.00 AUD (per session)

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AIM Leadership & Management Short Courses

Creative and Critical Thinking

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The Creative and Critical Thinking course equips you with essential skills in critical and creative thinking alongside traditional problem-solving techniques.

Tailored to align with business objectives, the course integrates various models and practical methods for both logical and innovative thinking while providing practical guidance on how to implement them in your workplace.

Is this course right for you?

This course is designed for anyone who’d like to improve their abilities in solving the everyday problems that all of us face at some stage in our working lives.

Learning Outcomes

Upon completion of this course you’ll be able to:

  • Understand and optimise different thinking styles
  • Identify a range of creativity and critical thinking techniques 
  • Effectively apply the process of critical thinking and analysis to your own work role
  • Identify business problems within a problem-solving framework
  • Identify, correct and prevent errors in thinking and problem-solving in business
  • Explore options and solutions to help you get better results
  • Hone your judgement and improve your decision making

> See the full 1 day agenda for Creative and Critical Thinking in our newly expanded Course Guide  

Course Overview

Watch Creative and Critical Thinking on YouTube.

Upcoming Courses

AIM Creative And Critical Thinking Badge

Learn it. Earn it. Share it.

By completing AIM’s Creative and Critical Thinking course, you will receive a certificate to recognise the high standard of learning and skill development you have attained. Print your industry-recognised certificate of attainment or share electronically to demonstrate your ever-growing value to employers and peers.

Delivery mode

On-Campus Workshop – 1 day face-to-face workshop

The benefits of studying in a classroom setting include being able to share first-hand experiences, ideas and questions with peers and our expert facilitators. You’ll study alongside like-minded people and strengthen your network.

Virtual Classroom - 1 day virtual session

Utilising highly accessible digital capabilities, virtual classrooms provides the benefits of live learning — working with peers, asking questions with immediate answers from facilitators, and stimulating deeper discussions — with the flexibility of online learning.

Delivery mode

Additional Information

What's Included?

All students receive:

  • Comprehensive course notes

On-campus students receive:

  • Morning tea, lunch and afternoon tea
  • Internet access

Please advise AIM when booking if you have any dietary or accessibility requests.

Virtual students will require the following:

  • Computer or mobile device
  • An internet connection (broadband/4G+ recommended)
  • Speakers and a microphone

Payment Options

We require full payment to be made upfront prior to attending the training. Payment options we offer include:

  • Credit Card (Visa/MasterCard/Amex)
  • Direct Deposit (EFT)
  • Purchase Order
  • Payment Plan - zipMoney

Aim Our Facilitators

Our Facilitators

AIM facilitators are experienced practitioners with a robust mix of academic and practical expertise. We believe the education of the future managers of Australia to be a highly important task. Who is better placed to teach the art and science of management than those with current, daily real world experience?

In-House Training Solutions

Contextualising training engagements for your industry or organisation maximises relevance and increases the transfer of learning into the workplace. Develop team cohesion and achieve your specific business objectives through a shared, in-house learning solution.

AIM’s experienced learning designers develop both accredited and unaccredited learning engagements to build the critical competencies you need for success. Join over 500 organisations creating compelling and engaging AIM tailored learning solutions for industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more.

> Find out more about AIM's Training Solutions for Organisations


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Our Vision: To maintain our position as the most relevant leadership development organisation and future skills trainer in Australia.

Our Purpose: To use our 83 years of experience to prepare Australia for success in a rapidly changing environment and empower people with the skills and confidence to seize the future.

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Level 6, 76 Waymouth Street Adelaide SA 5000

Australian Institute of Management Education and Training Pty Limited (AIM); ABN 40 009 668 553; Ground Floor, 7 Macquarie Place, Sydney, NSW, 2000; AIM is a Registered Training Organisation, RTO Code 0049. The AIM Business School is a registered Institute of Higher Education, Provider ID: PRV12071, CRICOS registered, ID 03769D and an approved FEE-HELP provider.

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This Professional Development training will prepare you to be a Future Problem Solving Coach. Develop your students' analytical, creative, and critical thinking skills, using the six-step FPS process to address real-world problems.

The presenter will use the first 2024 topic, 'Tourism,' to introduce the creative problem solving model, providing the attendee with a head start to Future Problem Solving 2024 participation.

When and Where? February - March 2024 Location - your capital city

What will I learn?

  • Future Problem Solving basics, FPS in Australia
  • The six-step FPS thinking process. This process underpins each of the FPS learning options.
  • The opportunity to try out the Global Issues Problem Solving component
  • Coaching strategies
  • Organisation of school and student participation in the FPS program

What are the benefits of the training?

  • Participants gain an in-depth understanding of the Global Issues Problem Solving learning option and have the opportunity to practice the six-step model in a supportive environment.
  • Participants acquire a framework for teaching and assessing 21st-century skills.
  • Course content meets AITSL standards allowing participants to add up to six hours to their professional accreditation requirements.
  • Participants meet other new and experienced FPS coaches providing them with an opportunity to develop networks with those on the same learning path.

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" Many students have found their experience in the program helpful through their University application process and alumni found the skills learned essential in their careers "

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Future Problem Solving Australia acknowledges the traditional owners of this land. We recognise their continuing connection to land, waters and community. We pay our respects to Elders past and present.

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Unit of competency details

Bsbcrt201 - develop and apply thinking and problem solving skills (release 1).

  • Companion Volume Implementation Guide is found on VETNet

Training packages that include this unit

Qualifications that include this unit, accredited courses that have this unit in the completion mapping, classifications, classification history.

  • Download Unit of competency in Word format. Unit of competency (1.26 MB)
  • Download Unit of competency in PDF format. Unit of competency (193.94 KB)
  • Download Assessment requirements in Word format. Assessment requirements (1.26 MB)
  • Download Assessment requirements in PDF format. Assessment requirements (186.3 KB)

Unit of competency

Modification history, application, unit sector, elements and performance criteria, foundation skills.

  • Uses listening and questioning techniques to obtain specific information and confirm understanding
  • Uses accepted practices to discuss ideas with others
  • Develops a plan for the use of information gathered

Unit Mapping Information

Assessment requirements, performance evidence.

  • prepare, deliver, document and review a set of questions to consolidate understanding of a workplace issue within own job role on at least two occasions
  • apply basic problem solving techniques to a workplace issue on at least four occasions.
  • use a range of different types of questions and styles of questioning
  • identify potential issues that may arise in problem solving processes
  • develop questions designed to consolidate information of selected issue
  • ask questions to relevant stakeholders, using further questions and comments to clarify responses provided
  • seek feedback on questions developed.

Knowledge Evidence

  • key features and processes of critical thinking and problem solving
  • basic problem solving techniques
  • different types of questions and their relevance to different situations
  • effective questioning techniques
  • typical blockers to problem solving processes
  • role of critical thinking for businesses, the community and at an individual level.

Assessment Conditions

  • Accredited course Reports
  • Classification reports
  • Qualification reports
  • RTO reports
  • Taxonomy reports
  • Training package reports
  • Australian Government Bodies
  • Training Package Developers
  • Regulatory Authorities
  • State and Territory Government Training Departments
  • National VET Websites
  • Frequently Asked Questions

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Acknowledgement of Country

  • We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.

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Introduction to Critical Thinking

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  • Best Value Option
  • 12 Months Access

The ability to think critically and creatively is vital in today’s workplace – as a high value is placed on innovation. Balancing critical and creative thought stimulates new ideas and problem-solving while also evaluating feasibility. This course is ideal for anyone in business, government or the creative industries.

Introduction to Critical Thinking is a professional development course that will expand your creative thinking skills while simultaneously improving your ability to think critically in the workplace and everyday life.

When you undertake this professional development course, you will learn the techniques to develop critical and creative thinking. You will also learn to challenge ideas and assumptions, present solutions that justify decision-making processes and understand legislative requirements relating to workplace practices.

You will also discover environments that encourage critical and creative thinking, learn to facilitate learning opportunities, provide feedback, and monitor and improve critical and creative thinking practices in the workplace.

On completion of this course, you will feel confident to deliver stronger problem-solving solutions in the workplace while leading others to develop their critical and creative thinking skills.

Course Structure

Unit 1 - Apply critical thinking skills in a team environment

  • Addressing a workplace problem
  • Teams and problem solving
  • Organisational frameworks
  • Legislative frameworks
  • Identify key issue/problem
  • Problem solving procedures
  • Questions and challenges
  • Key stakeholders
  • Consultation
  • Solutions for workplace problems
  • Critical thinking that helps generate problem solutions
  • Team decision making
  • Developing options
  • The problem solving process
  • Communication/explanation
  • Criteria for assessing the suitability of options
  • Evaluate solutions and make a selection
  • Finalise and review solution
  • Presenting solution to stake holders
  • The critical thinking process
  • Responding to challenges and questions
  • Critical thinking learnings (individuals and teams)

Unit 2 - Apply critical thinking to work practices

  • Key characteristics of critical thinking
  • Situations in which critical thinking should be applied
  • Creative thinking
  • Using critical thinking
  • Generating sounds problem solutions
  • Thinking well
  • Applying critical thinking practices
  • Benefits of critical thinking
  • Critical thinking and leadership skills
  • How critical thinking helps people
  • Analysing the limitations of existing and proposed work practices
  • Stakeholders’ opinions and ideas
  • Using critical thinking for problem solving
  • Develop a proposal for the solution/s
  • Present a solution and justify the decision-making process
  • Reviewing decision making practices in the work area
  • Feedback on your use of critical thinking
  • Identify areas for self-development
  • Continuous improvement
  • Legislative requirements
  • Different forms of legislation

Unit 3 - Develop critical thinking in others

  • Research models of critical and creative thinking
  • Critical and creative thinking models
  • Paul-Elder Critical Thinking Model
  • First principle thinking/concepts/mental models
  • Skills gaps
  • Approaches to instruction on critical and creative thinking methods
  • Facilitate learning opportunities for addressing gaps
  • The learning environment/learning organisations
  • Articulate key features
  • Key features and concepts
  • Environments that encourage critical and creative thinking
  • Analyse current system to identify gaps or barriers
  • Safe workplaces
  • Opportunities for team members to apply critical thinking skills
  • Providing feedback on performance tasks
  • Monitoring and improving thinking practices
  • Identify additional support for teams and individuals
  • Recommendations for improved learning
  • Additional learning
  • Forms of legislation

Unit 4 - Develop and apply thinking and problem solving skills

  • Problem solving in the workplace
  • Question types and styles
  • Rhetorical questions
  • Ways to solve problems
  • Brainstorming and mind mapping
  • Lateral thinking and observation
  • Outcome evaluation and review
  • Collaborate and share ideas on problem solving
  • Identify challenges and problem solving
  • Assessing the suitability of options
  • Selecting a workplace issue to resolve
  • Structuring questions on an issue
  • Developing questions
  • Questionnaires and interviews
  • Documenting question responses
  • Active listening
  • Problem solving techniques
  • Problem solving processes
  • Improvements to the problem-solving process
  • Problem solving skills
  • Seeking feedback

Study Hours

Estimated duration 60 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.


Tutors are very quick to assess work and provide useful feedback.

K. Ross, Melbourne, VIC | Certificate of Critical Thinking

Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.

I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.

Fantastic experience and was able to gain lots of knowledge.

I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.

The course content was relevant, interesting and appropriately paced.

My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.

It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.

I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC

I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.

The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.

I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.

I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!

It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.

loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!

I absolutely loved it! It was easy to pick up so that I could learn and start a new career.

AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.

I loved my experience studying with Australian Online Courses.

Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.

My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.

My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.

A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.

How to Enrol

Enrol Online: Click Enrol Now (Credit Card) or Enrol Now (Internet Banking/BPAY)

Enrol via Live Chat (Business Hours)

Enrol via Telephone 1300 76 2221 (Business Hours)

Enrol via Purchase Order/Tax Invoice

Enrolling Multiple Staff?

To enrol multiple staff, please complete the  Employer Enrolment Form.  We’ll be in touch within 60 minutes during business hours!

Payment Options

Visa, Mastercard, BPAY and Direct Deposit.

Course FAQs

Why Choose Australian Online Courses?

  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support via email;
  • We offer twelve (12) months’ access, with extensions available upon application (fees apply);
  • Course may be tax deductible; see your tax advisor.

Are there any entry requirements or pre-requisites?

To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.

Are there any computer requirements?

When can I start this course?

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card : Within 60 mins during business hours.

BPAY : Within 1-2 working days.

Internet Banking : Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

How is this course delivered?

This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.

Do I need to attend classes or undertake any work placements?

No. All courses are delivered online via our LMS and there are no work placement requirements in this course.

What support can I expect from Australian Online Courses?

Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

I am an international student. Can I enrol into this course?

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.

Career Pathways

Future growth


Professional Development for  anyone in business, government or the creative industries.

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ITIL® 4 Practitioner: Problem Management Training - Australia

Our ITIL® PeopleCert

course is accredited by Axelos

ITIL® PeopleCert

  • Master holistic problem management with ITIL® 4 Practitioner: Problem Management Training
  • Acquire hands-on techniques for effective issue resolution
  • Ensure expertise aligns seamlessly with ITIL® 4 principles

ITIL® 4 Practitioner: Problem Management Training Overview

  • Course syllabus
  • Who it’s for
  • What’s included
  • Why choose this course

ITIL® 4 Practitioner: Problem Management Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice
  • Practice Success Factors (PSF) & Key Metrics of the Practice
  • Known Error
  • Problem Prioritisation
  • Reactive and Proactive Problem Management
  • Technical Debt
  • Problem Model

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice into the Organisation’s Value Streams

Module 3: Roles and Competencies of the Practice

  • Problem Manager
  • Problem Coordinator
  • How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice

  • Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties

Module 6: How the ITIL® Capability Model Can Be Used to Develop the Practice

  • How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • Recommendations for Problem Management Success
  • How they are supported by the ITIL® Guiding Principles?

Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?

The ITIL® 4 Practitioner: Problem Management Training Course is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. A wide range of professionals can benefit from this ITIL Certification Course ,including:

  • Problem Managers and Teams
  • Service Desk Agents and Managers
  • IT Service Managers
  • IT Operations Managers
  • IT Consultants
  • Incident Managers
  • IT Professionals
  • Business Managers

Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course

To attend this ITIL® 4 Practitioner: Problem Management training, candidates should possess a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Problem Management Training Course Overview

The ITIL® 4 Practitioner: Problem Management Training is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage problems within an IT service environment. Problem management plays a crucial role in identifying the root causes of incidents, preventing their recurrence, and minimising their impact on business operations.

IT managers, problem managers, incident managers, service desk analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Problem Management Training. This ITIL Certification Course is particularly relevant for professionals seeking to enhance their understanding of problem management principles, processes, and best practices to improve service reliability and minimise business disruptions.The Knowledge Academy’s 1-day ITIL Certification Course provides delegates with comprehensive knowledge and practical skills in ITIL® 4 Problem Management practices. During this ITIL Certification Training, they will learn essential concepts such as problem identification, root cause analysis, proactive prevention, and effective problem resolution techniques.

Course Objectives

  • To understand the importance of problem management in IT service management
  • To learn problem management principles, processes, and best practices
  • To develop skills in identifying, classifying, and prioritising problems
  • To conduct thorough problem investigations to identify root causes
  • To implement corrective actions to prevent problem recurrence
  • To empower IT professionals to drive continual improvement through effective problem management practices

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage problems within their IT service environment. They will be better prepared to identify and address the root causes of incidents, minimise service disruptions, and improve service reliability, ultimately enhancing customer satisfaction and business performance.

What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?

  • ITIL® 4 Practitioner: Problem Management Training Examination      
  • World-class training sessions from Experienced Instructors      
  • ITIL® 4 Practitioner: Problem Management Training Certificate       
  • Digital Delegate Pack

ITIL® 4 Practitioner: Problem Management Exam Information  

The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality. 

  • Type of Questions: Multiple Choice 
  • Total Questions: 20 
  • Number of marks: 20 Marks 
  • Pass mark: 65%, or 13/20 Marks 
  • Duration: 30 Minutes

Why choose us

Ways to take this course.

Online Self-paced

Online Instructor-led

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Problem Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

  • See trainer’s screen
  • Recording & transcripts
  • Virtual whiteboard
  • Share documents
  • Works on all devices


Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Problem Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

  • Certificates provided online
  • Get immediate access on purchase
  • Unlimited mock exam attempts
  • Exams included online


Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Problem Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Problem Management Training sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Problem Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our ITIL® 4 Practitioner: Problem Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Some of our worldclass trainers


Title, job roles, etc

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What our customers are saying

The trainer was very knowledgeable, kept asking questions and ensuring we understood the course matter, and kept the course going at a good pace but not rushed.

Nigel Tonks

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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So there’s definitely something for you, your school, or your treatment facility.


Little boy smiling


Whether you’re a clinician, educator, or parent, if you’re seeking additional exposure to and expertise in the Collaborative & Proactive Solutions model, there’s a training option to meet your needs, including virtual trainings, annual conferences, trainings specific to schools and facilities, trainings for individual clinicians and educators, and on-demand programming. All of these options are described in detail below. (And there are additional trainings are listed on a different website… click here .) If you’re having trouble deciding which training is best for you or your school or treatment facility, contact us…we’d be happy to help you out.


What a day! Our  2024 Annual Summit on Collaborative & Proactive Solutions was held on April 12th, and over 4000 people were registered. This year’s theme was Voices of the Neurodivergent Community , and we had some amazing keynote speakers, including Alex Kimmel, Kristy Forbes, Meghan Ashburn, Jules Edward, and Jenny Hunt , along with fantastic breakout groups for parents, educators, and mental health clinicians at various points in their journey with the CPS model. We’ll be streaming highlights here as soon as we get the film edited! If you didn’t register but would still like to watch all the presentations, contact us .

Hope – Solutions – Action was the tagline for our 2023 Children’s Mental Health Advocacy Conference , which was held on October 27th, 2023 . Over 3000 people registered for the conference. The hope is in the legislation and policy changes that tell us that punitive, exclusionary disciplinary practices won’t be around forever. The solutions can be found in innovative, collaborative, proactive interventions like Collaborative & Proactive Solutions that are proven to dramatically reduce or eliminate discipline referrals, suspensions, restraints, and seclusions. And the action …there are lots of things you to can do to move things in the right direction, starting with signing up to be a Lives in the Balance Advocator. As always, the conference was free. If you missed it, couldn’t stay for all of it, or want to see it again, you can watch the conference in its entirety he re . And we’ll be posting the dates of our 2024 Conference here soon.

Photo of a boy looking sad


Our next live, virtual, 2-day combined introductory and advanced training on Collaborative & Proactive Solutions with Dr. Greene is on May 30 & 31, 2024 . If you can’t join in live, your registration gives you access to the recording. Registration is now open!

If you don’t want to wait — or if those dates don’t work for you — our last 2-day training is available with a pay-per-view option.


HALF AND FULL-DAY WORKSHOPS If you or your staff are relatively new to the CPS model, Lives in the Balance offers half- and full-day workshops, which provide a general overview of the CPS model (key themes, use of assessment instrumentation, and solving problems collaboratively), and can be provided either on-site or by webinar.

TWO-DAY ON-SITE INTRODUCTORY TRAININGS   For a more intensive introductory experience, we provide a two-day introductory training, either on-site or by webinar . The addition of the second day allows for presenting video examples of the CPS model, along with greater opportunity for practice, processing, discussion, and questions.

PROFICIENCY TRAININGS These trainings have a new format for 2024. The goal, as always, is to help a cadre of staff become proficient in using the assessment tool (the ASUP) and problem-solving process (Plan B)  and then model these facets for other staff, thereby facilitating the spread of CPS through a school or facility. The training now begins with a brief school climate questionnaire and a free introductory video (to make sure school leadership understands what’s involved in the training before committing). Then 3-4 members of your implementation team – the key folks that are spearheading the change – will view two video modules and complete readiness checks to set the stage for what’s to come. Then, a “core group” of 8-10 staff — including the implementation team members — will view an overview video describing the CPS model. (The core group is typically comprised of a cross-section of administrators and classroom teachers/line staff.) Then the core group works with a Lives in the Balance trainer for 8-10 teleconference sessions to become proficient in using the ASUP and Plan B, by submitting work samples and receiving feedback. Key prerequisites for participants are (a) an open mind, (b) a willingness to practice the model between sessions, and (c) the courage to receive feedback in a group format.

CONSULTATION AND TRAINING ON REDUCING/ELIMINATING RESTRAINT AND SECLUSION No, we’re not going to teach staff how to recognize that a student is becoming escalated (staff already know when a student is becoming escalated…and, by the time a student is becoming escalated, you’re in crisis  management mode). And we’re not going to teach staff how to safely restrain and seclude students (also crisis management). We’re going to help staff become almost totally proactive in identifying the expectations students are having difficulty meeting (known in the CPS model as unsolved problems), and we’re going to help staff learn how to solve those problems collaboratively and proactively. Along the way, we’re going to help with the logistical factors that so often set the stage for restraint and seclusion (e.g. lack of awareness of student medication changes, the belief that restraint and seclusion are necessary and promote safety, placing expectations on students that it’s quite clear they can’t meet). Then we’re going to watch your rates of restraints and seclusions plummet.

If you want to discuss any of these options or the needs of your school or facility with a real human being, CONTACT Lives in the Balance and we’ll make sure you get what you need. Trainings are available in English, Swedish, Danish, German, Finnish, Norwegian, and French.


2-DAY TRAININGS Our 2-day trainings (described above) provide participants with additional exposure to and instruction in key facets of the CPS model, video examples of its application, and model updates. These trainings are offered in various locations throughout the world, and also via webinar . The advanced trainings are for those who have had some prior exposure to the model, often through attendance at one of Dr. Greene’s one-day introductory trainings (see below), as well as for those who have already attended a prior 2-day training and have been actively applying the model in clinical work or in a treatment or education setting. All 2-day trainings are taught by Dr. Greene. Many are posted on a different website .

CERTIFICATION TRAININGS   Certification trainings are designed for individual clinicians, educators, and other providers interested in developing proficiency in the application of the CPS model and training others. The training provides supervised practice and feedback in 24 weekly, 60-90 minute Zoom supervision sessions. The first ten weeks focuses on use of the Assessment of Skills and Unsolved Problems [ASUP] and Plan B. Participants who demonstrate proficiency in these two components are eligible to participate in the subsequent 14-weeks of training, in which skills related to explaining the model, demonstrating it, and coaching it are the focal point. Each supervision group is limited to six participants, and we typically run multiple groups simultaneously. Submission of weekly work samples are required, so access to a sufficient number of kids and families/teachers is necessary. Upon successful completion of this training, participants are eligible to provide demonstration, coaching, and feedback to staff in their schools and provide the CPS model in their outpatient setting or therapeutic facility. Certified providers are also eligible to begin receiving training in speaking on the CPS model and providing consultation, supervision, and coaching to train others outside of their setting. These trainings take place all year on rolling admission. In addition to English, the certification training is offered in Swedish, Danish, Finnish, Norwegian, and French. You can submit your application here. In general, we encourage some prior experience in using the model before applying for this training. If you still have questions, please read our FAQs and/or contact us at [email protected] .

SKILL ENHANCEMENT TRAININGS These trainings are an alternative to the lengthier, more intensive 24-week certification trainings (see below). Over the course of five 60-minute group Zoom sessions, participants receive coaching and feedback from certified providers in CPS to increase their skills in the application of the CPS model. The first 1-2 sessions are focused on the use of the Assessment of Skills and Unsolved Problems (ASUP). The remaining sessions are focused on Plan B, and involve having participants audiotape their use of Plan B with actual kids and their caregivers so as to receive highly individualized coaching and feedback. Registration is limited to six participants per training. Trainings are available in English, Swedish, Danish, and French. New sessions will be added soon!  If you have questions, email us at [email protected] .

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We’re in the midst of revising and refreshing our training options for parents. Please visit this section again soon to see what we’ve cooked up!


2-Day Training on Collaborative & Proactive Solutions with Dr. Ross Greene

Infusing Collaborative & Proactive Solutions Into PBIS with assistant principal Kelly Sarah and school psychologist Rachel Polacek  (FREE!)

Addressing Disproportionality in School Discipline with Collaborative & Proactive Solutions with Dr. Stacy Haynes (FREE!)

School Implementation of CPS: Building leadership density & a positive culture with Principal Ryan Gleason  (FREE!)

CPS & the Neurodivergent Student with Dr. Stacy Haynes  (FREE!)

If you’re interested in learning more about any of the above options, just use the Contact form on this website.


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8 Disciplines Problem Solving

8D Problem Solving

The Eight Disciplines of Problem Solving (8D) is a problem solving methodology designed to find the root cause of a problem, devise a short-term fix and implement a long-term solution to prevent recurring problems. When it’s clear that your product is defective or isn’t satisfying your customers, an 8D is an excellent first step to improving Quality and Reliability.

Ford Motor Company developed this problem solving methodology, then known as Team Oriented Problem Solving (TOPS), in the 1980s. The early usage of 8D proved so effective that it was adopted by Ford as the primary method of documenting problem solving efforts, and the company continues to use 8D today.

8D has become very popular among manufacturers because it is effective and reasonably easy to teach. Below you’ll find the benefits of an 8D , when it is appropriate to perform and how it is performed.

The 8D problem solving process is a detailed, team oriented approach to solving critical problems in the production process. The goals of this method are to find the root cause of a problem, develop containment actions to protect customers and take corrective action to prevent similar problems in the future.

The strength of the 8D process lies in its structure, discipline and methodology. 8D uses a composite methodology, utilizing best practices from various existing approaches. It is a problem solving method that drives systemic change, improving an entire process in order to avoid not only the problem at hand but also other issues that may stem from a systemic failure.

8D has grown to be one of the most popular problem solving methodologies used for Manufacturing, Assembly and Services around the globe. Read on to learn about the reasons why the 8 Disciplines of Problem Solving may be a good fit for your company.

8D Problem Solving Worksheet

8D Problem Solving Worksheet

The 8D methodology is so popular in part because it offers your engineering team a consistent, easy-to-learn and thorough approach to solving whatever problems might arise at various stages in your production process. When properly applied, you can expect the following benefits:

  • Improved team oriented problem solving skills rather than reliance on the individual
  • Increased familiarity with a structure for problem solving
  • Creation and expansion of a database of past failures and lessons learned to prevent problems in the future
  • Better understanding of how to use basic statistical tools required for problem solving
  • Improved effectiveness and efficiency at problem solving
  • A practical understanding of Root Cause Analysis (RCA)
  • Problem solving effort may be adopted into the processes and methods of the organization
  • Improved skills for implementing corrective action
  • Better ability to identify necessary systemic changes and subsequent inputs for change
  • More candid and open communication in problem solving discussion, increasing effectiveness
  • An improvement in management’s understanding of problems and problem resolution

8D was created to represent the best practices in problem solving . When performed correctly, this methodology not only improves the Quality and Reliability of your products but also prepares your engineering team for future problems.

The 8D problem solving process is typically required when:

  • Safety or Regulatory issues has been discovered
  • Customer complaints are received
  • Warranty Concerns have indicated greater-than-expected failure rates
  • Internal rejects, waste, scrap, poor performance or test failures are present at unacceptable levels

The 8D process alternates inductive and deductive problem solving tools to relentlessly move forward toward a solution. The Quality-One approach uses a core team of three individuals for inductive activities with data driven tools and then a larger Subject Matter Expert (SME) group for the deductive activities through brainstorming, data-gathering and experimentation. 

8D Problem Solving Reference Card

D0: Prepare and Plan for the 8D

Proper planning will always translate to a better start. Thus, before 8D analysis begins, it is always a good idea to ask an expert first for their impressions. After receiving feedback, the following criterion should be applied prior to forming a team:

  • Collect information on the symptoms
  • Use a Symptoms Checklist to ask the correct questions
  • Identify the need for an Emergency Response Action (ERA), which protects the customer from further exposure to the undesired symptoms

D1: Form a Team

A Cross Functional Team (CFT) is made up of members from many disciplines. Quality-One takes this principle one step further by having two levels of CFT:

  • A Core Team uses data-driven approaches (Inductive or Convergent Techniques)
  • The Core Team Structure should involve three people on the respective subjects: product, process and data
  • SME Team comprised of members who brainstorm, study and observe (Deductive or Divergent Techniques)
  • Additional Subject Matter Experts are brought in at various times to assist with brainstorming, data collection and analysis

Teams require proper preparation. Setting the ground rules is paramount. Implementation of disciplines like checklists, forms and techniques will ensure steady progress.  8D must always have two key members: a Leader and a Champion / Sponsor:

  • The Leader is the person who knows the 8D process and can lead the team through it (although not always the most knowledgeable about the problem being studied)

The Champion or Sponsor is the one person who can affect change by agreeing with the findings and can provide final approval on such changes.

D2: Describe the Problem

The 8D method’s initial focus is to properly describe the problem utilizing the known data and placing it into specific categories for future comparisons. The “Is” data supports the facts whereas the “Is Not” data does not. As the “Is Not” data is collected, many possible reasons for failure are able to be eliminated. This approach utilizes the following tools:

  • 5 Why or Repeated Why (Inductive tool)
  • Problem Statement
  • Affinity Diagram (Deductive tool)
  • Fishbone/Ishikawa Diagram (Deductive tool)
  • Is / Is Not (Inductive tool)
  • Problem Description

D3: Interim Containment Action

In the interim, before the permanent corrective action has been determined, an action to protect the customer can be taken. The Interim Containment Action (ICA) is temporary and is typically removed after the Permanent Correct Action (PCA) is taken.

  • Verification of effectiveness of the ICA is always recommended to prevent any additional customer dissatisfaction calls

D4: Root Cause Analysis (RCA) and Escape Point

The root cause must be identified to take permanent action to eliminate it. The root cause definition requires that it can be turned on or off, at will. Activities in D4 include:

  • Comparative Analysis listing differences and changes between “Is” and “Is Not”
  • Development of Root Cause Theories based on remaining items
  • Verification of the Root Cause through data collection
  • Review Process Flow Diagram for location of the root cause
  • Determine Escape Point, which is the closest point in the process where the root cause could have been found but was not

D5: Permanent Corrective Action (PCA)

The PCA is directed toward the root cause and removes / changes the conditions of the product or process that was responsible for the problem. Activities in D5 include:

  • Establish the Acceptance Criteria which include Mandatory Requirements and Wants
  • Perform a Risk Assessment /  Failure Mode and Effects Analysis (FMEA) on the PCA choices
  • Based on risk assessment, make a balanced choice for PCA
  • Select control-point improvement for the Escape Point
  • Verification of Effectiveness for both the PCA and the Escape Point are required

D6: Implement and Validate the Permanent Corrective Action

To successfully implement a permanent change, proper planning is essential. A project plan should encompass: communication, steps to complete, measurement of success and lessons learned. Activities in D6 include:

  • Develop Project Plan for Implementation
  • Communicate the plan to all stakeholders
  • Validation of improvements using measurement

D7: Prevent Recurrence

D7 affords the opportunity to preserve and share the knowledge, preventing problems on similar products, processes, locations or families. Updating documents and procedures / work instructions are expected at this step to improve future use. Activities in D7 include:

  • Review Similar Products and Processes for problem prevention
  • Develop / Update Procedures and Work Instructions for Systems Prevention
  • Capture Standard Work / Practice and reuse
  • Assure FMEA updates have been completed
  • Assure Control Plans have been updated

D8: Closure and Team Celebration

Teams require feedback to allow for satisfactory closure. Recognizing both team and individual efforts and allowing the team to see the previous and new state solidifies the value of the 8D process. Activities in D8 include:

  • Archive the 8D Documents for future reference
  • Document Lessons Learned on how to make problem solving better
  • Before and After Comparison of issue
  • Celebrate Successful Completion

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2022 Quarter Four Training Schedule

2022 Quarter Four Training Schedule has been released with training in Melbourne, Brisbane, Auckland and online in FMEA, 8D, Process Mapping, SPC, and MSA.. Please see our  training schedule  page for further details.

8D 14-15 November 2022

FMEA 16-17 November 2022

Process Mapping 24 November 2022

8D 18 & 25 November 2022

FMEA 1-2 December 2022

8D 5-6 December 2022

SPC 7-8 December 2022

FMEA 15-16 December 2022

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Cattle Dog Things

A Guide to Effective Problem-Solving Training for ACDs

Australian Cattle Dogs are an intelligent, energetic, and loyal breed renowned for their natural ability to work with livestock. These highly driven dogs require regular physical and mental stimulation in order to thrive. Equipping an Australian Cattle Dog with effective problem-solving skills not only keeps their mind sharp and engaged but also ensures they perform their herding duties adequately.

To impart these valuable problem-solving skills, it is essential for owners to understand the techniques and importance of an appropriate training process. This article serves as a comprehensive guide to effective problem-solving training for Australian Cattle Dogs, offering insights and tips that can be put into action to ensure your dog becomes the best companion for your livestock and a trustworthy partner.

Key Takeaways

  • This guide provides insights for training Australian Cattle Dogs in problem-solving
  • Understanding suitable techniques is vital for effective training
  • Adequate training ensures dogs perform optimally in their livestock herding duties

Australian Cattle Dogs (ACDs) are known for their intelligence, agility, and problem-solving abilities. To ensure a harmonious and well-behaved companion, training plays a crucial role. This section will highlight the importance of training and provide a comprehensive guide to problem-solving training for ACDs.

Understanding the Importance of Training

Training is an integral part of owning an Australian Cattle Dog. These highly intelligent and energetic dogs thrive when mentally stimulated and provided with clear guidance. Proper training helps to establish a strong bond between you and your ACD, promotes good behavior, and enhances their overall well-being.

Training provides numerous benefits for both you and your ACD. It helps to prevent behavioral issues, such as excessive barking or digging, separation anxiety, and chasing behaviors. It also ensures that your ACD understands basic commands and follows your instructions, making daily activities and outings more enjoyable.

By investing time and effort into training, you can shape your ACD into a well-mannered and confident companion. It’s important to remember that training should be a positive experience for both you and your dog. Utilizing positive reinforcement techniques, such as praising and rewarding desired behaviors, is highly effective with ACDs. For more training tips specific to Australian Cattle Dogs, visit our article on ACD training tips .

Problem-Solving Training for ACDs: A Guide

Problem-solving training is particularly beneficial for Australian Cattle Dogs, as it harnesses their natural intelligence and problem-solving skills. This type of training focuses on mental stimulation and enrichment activities to keep your ACD engaged and satisfied.

To effectively train your ACD in problem-solving, consider incorporating the following key elements:

  • Positive Reinforcement Techniques : Positive reinforcement, such as treats, praise, and play, is a highly effective way to motivate and reward your ACD. By associating desired behaviors with positive outcomes, you encourage them to continue engaging in those behaviors.
  • Mental Stimulation and Enrichment Activities : ACDs thrive on mental challenges. Including puzzle toys, treat dispensers, and interactive games in their daily routine provides mental stimulation, prevents boredom, and helps channel their problem-solving skills in a positive way. Check out our article on training games for ACDs for some engaging ideas.

Problem-solving training exercises specifically designed for ACDs can further enhance their cognitive abilities. Two popular exercises include:

  • Puzzle Toys and Treat Dispensers : These toys require your ACD to use their problem-solving skills to access treats or rewards. They provide mental stimulation and keep your ACD engaged.
  • Obedience Training with Problem-Solving Challenges : Incorporating problem-solving challenges into obedience training sessions adds an extra layer of mental stimulation. For example, combining recall training with hiding treats in various locations encourages your ACD to problem-solve while responding to your commands.

By implementing these problem-solving training techniques and exercises, you can keep your Australian Cattle Dog mentally sharp, physically active, and well-behaved.

In the next sections, we will explore specific behavioral challenges that ACD owners may face, along with tips and techniques to address them. Stay tuned for valuable insights on separation anxiety, excessive barking or digging, and chasing and herding behaviors.

Characteristics of Australian Cattle Dogs

Before delving into problem-solving training for Australian Cattle Dogs (ACDs), it’s important to understand the unique characteristics that make them exceptional learners. ACDs possess high intelligence and problem-solving skills , which contribute to their incredible trainability. Additionally, their energetic nature and work drive make them eager participants in training activities.

High Intelligence and Problem-Solving Skills

Australian Cattle Dogs are renowned for their intelligence. They have the ability to quickly grasp new commands and concepts, making them highly receptive to training. Their problem-solving skills enable them to analyze situations and find innovative solutions, which can be channeled into various training exercises.

When training an ACD, it’s crucial to provide mental stimulation and challenges that engage their problem-solving abilities. This helps prevent boredom and provides an outlet for their intelligent nature. Incorporating interactive puzzle toys and treat dispensers into their training routine can keep them mentally engaged and satisfied.

Energetic Nature and Work Drive

ACDs are known for their boundless energy and tireless work ethic. Historically bred for herding livestock, their instincts drive them to be active and engaged. This energy and drive can be harnessed during training sessions to create a focused and motivated learning environment.

To effectively train an ACD, it’s important to provide them with regular physical exercise to help release their energy. Activities such as long walks, runs, or engaging in dog sports like agility or obedience can help keep them physically and mentally stimulated. When their energy is properly channeled, it becomes easier to focus their attention during problem-solving training exercises.

Understanding the unique characteristics of Australian Cattle Dogs lays the foundation for effective problem-solving training. Their intelligence, problem-solving skills, energetic nature, and work drive make them excellent candidates for engaging training sessions. By utilizing positive reinforcement techniques and providing mental stimulation, ACD owners can tap into their dog’s potential and build a strong and mutually rewarding training relationship.

Cattle Dog

Key Elements of Effective Problem-Solving Training

To effectively train Australian Cattle Dogs (ACDs) in problem-solving, it is important to incorporate key elements that promote learning and engagement. Two essential components of such training are positive reinforcement techniques and mental stimulation and enrichment activities .

Positive Reinforcement Techniques

Positive reinforcement is a highly effective training method for ACDs. This technique involves rewarding desired behaviors with treats, praise, or play, which encourages the dog to repeat those behaviors. By focusing on positive reinforcement, you can create a positive learning environment and strengthen the bond between you and your ACD.

When using positive reinforcement, it is crucial to provide immediate feedback and rewards. This helps the dog associate the desired behavior with the reward more effectively. Treats that are high in value and appealing to your ACD can be used as incentives during training sessions. You can explore different types of training treats for ACDs to find the ones that work best for your dog. Remember to keep training sessions short and frequent to maintain engagement and prevent boredom.

For more information on positive reinforcement techniques and other training tips, check out our article on ACD training tips .

Mental Stimulation and Enrichment Activities

ACDs are highly intelligent and thrive on mental stimulation. Engaging their minds through various enrichment activities is essential for their overall well-being and problem-solving skills. Mental stimulation helps prevent boredom, reduces the likelihood of destructive behaviors, and keeps your ACD happy and content.

There are several ways to provide mental stimulation to your ACD. Puzzle toys and treat dispensers are great options to challenge their problem-solving abilities. These toys require the dog to figure out how to access the treats, keeping them mentally engaged and entertained. You can find a range of training games for ACDs that provide mental stimulation and entertainment.

Additionally, incorporating obedience training exercises that involve problem-solving challenges can enhance your ACD’s mental capabilities. For example, teaching them complex commands or training them to perform specific tasks can stimulate their problem-solving skills while strengthening their obedience. Look into resources on obedience training for ACDs to explore different training techniques and exercises.

Remember to provide a variety of mental stimulation activities and rotate them regularly to prevent monotony. This will keep your ACD engaged and eager to participate in training sessions.

By incorporating positive reinforcement techniques and providing mental stimulation through enrichment activities, you can effectively train your ACD in problem-solving. These key elements contribute to their overall development and help them learn new skills while enjoying the training process.

Problem-Solving Training Exercises for ACDs

To keep Australian Cattle Dogs (ACDs) mentally stimulated and engaged, incorporating problem-solving training exercises into their routine is essential. These exercises not only provide mental stimulation but also help address their high intelligence and problem-solving skills. Two effective problem-solving training exercises for ACDs are puzzle toys and treat dispensers and obedience training with problem-solving challenges .

Puzzle Toys and Treat Dispensers

Puzzle toys and treat dispensers are excellent tools to engage ACDs’ problem-solving abilities. These interactive toys are designed to challenge dogs to figure out how to access treats or solve puzzles to receive rewards. By engaging their minds and encouraging problem-solving, these toys provide mental stimulation while keeping them entertained.

When selecting puzzle toys and treat dispensers for your ACD, choose ones that are designed specifically for dogs and their level of difficulty. Start with simpler puzzles and gradually increase the complexity as your dog becomes more adept at solving them. This helps prevent frustration and keeps the training experience enjoyable.

Obedience Training with Problem-Solving Challenges

Incorporating problem-solving challenges into obedience training sessions can be a fun and effective way to engage your ACD’s mind. By combining obedience commands with problem-solving exercises, you provide mental stimulation while reinforcing good behavior and responsiveness.

For example, during obedience training, you can introduce problem-solving challenges by incorporating obstacles or tasks that require your ACD to think and problem-solve while following commands. This can include tasks like navigating through an agility course, retrieving specific objects, or solving simple puzzles before receiving a reward. By doing so, you provide mental engagement alongside obedience training, making the sessions more engaging and rewarding for your ACD.

Remember, consistency is key when incorporating problem-solving training exercises into your ACD’s routine. Make sure to provide regular opportunities for mental stimulation and adjust the difficulty level as your dog progresses. Additionally, always use positive reinforcement techniques and rewards to encourage and motivate your ACD throughout the training process. For more tips on training your ACD, visit our article on Australian Cattle Dog training .

By incorporating puzzle toys, treat dispensers, and problem-solving challenges into their training routine, you can keep your ACD mentally stimulated, engaged, and satisfied. These exercises not only provide an outlet for their high intelligence and problem-solving skills but also contribute to their overall well-being and happiness.

Addressing Specific Behavioral Challenges

Training Australian Cattle Dogs (ACDs) involves addressing specific behavioral challenges that may arise. By understanding and tackling these challenges, you can help your ACD become a well-behaved and happy companion. Here are some common behavioral challenges and tips on how to address them:

Separation Anxiety

ACDs are known to be highly devoted to their owners, which can sometimes lead to separation anxiety when left alone. Separation anxiety may manifest as excessive barking, destructive behaviors, or attempts to escape.

To address separation anxiety in ACDs, it’s important to gradually acclimate them to being alone. Start with short periods of separation and gradually increase the duration over time. Provide them with engaging toys, such as puzzle toys or treat dispensers, to keep them occupied while you’re away. Additionally, consider crate training your ACD to create a safe and secure space for them when you’re not home. For more tips on crate training, check out our article on crate training ACD puppies .

Australian Cattle Dog Bad behavior

Excessive Barking or Digging

ACDs have a natural instinct to alert their owners by barking, which can sometimes translate to excessive barking. Additionally, their high energy levels may lead to digging behaviors.

To curb excessive barking, provide mental and physical stimulation through activities like obedience training, puzzle toys, and interactive play. Ensure that your ACD is getting enough exercise and mental enrichment to help alleviate their excess energy. If excessive digging is a concern, designate a specific area in your yard where digging is allowed and redirect your ACD’s focus to that area. Consistency and positive reinforcement are key when addressing these behavioral challenges.

Chasing and Herding Behaviors

Due to their herding instincts, ACDs may exhibit chasing or herding behaviors towards other animals, moving objects, or even family members. While these behaviors are natural for the breed, it’s important to redirect and manage them appropriately.

Training your ACD to have a strong recall command is crucial when addressing chasing behaviors. Practice recall exercises in a controlled environment and gradually increase the level of distraction. Additionally, provide structured herding outlets, such as participating in herding classes or activities specifically designed for ACDs. These outlets allow your ACD to engage in their natural instincts in a controlled and supervised manner. For more information on herding training, refer to our article on herding training for ACDs .

By addressing these specific behavioral challenges through consistent training, positive reinforcement, and mental stimulation, you can help your ACD become a well-rounded and obedient companion. Remember to be patient and seek professional help if needed. For more training tips and resources, check out our articles on ACD training and ACD training books .

Tips for Successful Problem-Solving Training

When it comes to problem-solving training for Australian Cattle Dogs (ACDs), there are a few key tips that can help ensure success. By following these tips, you can create a positive and effective training environment for your ACD.

Consistency and Patience

Consistency is essential when training an ACD. Establish a regular training schedule and stick to it. Consistent training sessions help reinforce desired behaviors and provide your ACD with structure and routine. Use positive reinforcement techniques and reward your dog for good behavior. This can include verbal praise, treats, or playtime. Consistency in both your commands and rewards will help your ACD understand what is expected of them.

It’s important to remember that training takes time and patience. ACDs are intelligent dogs, but they may require more repetitions and practice compared to other breeds. Be patient with your dog and avoid getting frustrated. Keep training sessions short and enjoyable to maintain your dog’s focus and motivation.

Setting Realistic Expectations

Setting realistic expectations is crucial when training your ACD. While these dogs are highly intelligent and capable problem-solvers, it’s important to remember that each dog is unique. Some ACDs may excel in certain areas while requiring more work in others.

Understand your dog’s individual strengths and weaknesses and tailor your training approach accordingly. It’s unrealistic to expect your dog to master complex problem-solving tasks overnight. Break down the training into smaller, achievable steps, gradually increasing the difficulty as your dog progresses. Celebrate small victories along the way to keep both you and your ACD motivated.

Seeking Professional Help when Needed

If you’re facing challenges or struggling with problem-solving training, don’t hesitate to seek professional help. Professional trainers specialize in working with different dog breeds, including ACDs, and can provide valuable guidance and insights. They can assess your dog’s behavior, address specific issues, and design a personalized training plan that suits your dog’s needs.

Additionally, professional trainers can teach you effective training techniques, help you troubleshoot any problems, and provide ongoing support throughout the training process. Remember to choose a reputable and experienced trainer who uses positive reinforcement methods and understands the unique characteristics of ACDs.

By following these tips for successful problem-solving training, you can build a strong bond with your ACD and help them develop their problem-solving skills. Consistency, patience, and realistic expectations are key to effective training. And remember, don’t hesitate to seek professional help when needed. For more training tips and resources, check out our articles on ACD training , training treats for ACDs , and training books for ACDs .

Frequently Asked Questions

What are effective training methods for australian cattle dogs.

When training your Australian Cattle Dog, it is important to use positive reinforcement techniques. Reward your dog for good behavior with treats, praise, or playtime. Consistency is also key, so make sure you are using the same commands and training techniques every time. Keep sessions short and engaging to avoid overwhelming your dog and to maintain their interest in the training process.

How can I address biting issues in my Cattle Dog?

Biting can be an issue in Australian Cattle Dogs due to their herding instincts. To address this behavior, redirect your dog’s biting by offering chew toys or engaging them in an alternative activity. If your dog bites, use a firm “no” and remove your attention to show that this behavior is not acceptable. Socialization with other dogs and people can help prevent biting issues, as well as consistent training and positive reinforcement.

At what age should I start training my Cattle Dog?

It is recommended to start training your Australian Cattle Dog as early as possible, ideally around 8 weeks of age. Early socialization and basic obedience training are crucial in shaping your dog’s behavior and preventing any potential issues in the future. Remember that consistency and patience are key to successful training, regardless of your dog’s age.

What are common behavior problems in Australian Cattle Dogs?

Some common behavior problems in this breed may include excessive barking, digging, chewing, nipping or biting, and a strong desire to herd people or animals. These issues can be managed through proper training and exercise. Providing mental stimulation and socialization can help alleviate boredom and prevent the development of destructive behaviors.

How to manage an Australian Cattle Dog’s energy levels?

Australian Cattle Dogs are high-energy dogs that require a significant amount of exercise and mental stimulation. To manage their energy levels, engage your dog in daily physical activities such as walks or runs, play fetch, or enroll them in dog sports like agility, herding, or obedience training. Providing interactive toys and puzzle feeders can also help keep your dog’s mind occupied.

Which commands should be taught to a Blue Heeler?

Commands that are essential for your Blue Heeler include sit, stay, come, down, and heel. Teaching these commands will help with controlling your dog’s behavior and ensure their safety in various situations. Additionally, training your dog, to follow other desired commands, can be beneficial for dog sports and activities that involve teamwork and obedience.

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Applying a problem solving approach to behaviours

This workshop delivered to your team who support people living with dementia provides an understanding of changed behaviours related to dementia, their impact and contributing factors. Your team will learn how to apply a systematic approach to problem solving changed behaviours and provide positive support strategies for people living with dementia.

Book in your staff

Elderly lady spending time with daughter

Suitable for: Aged care, Allied health, Disability care, Home and community care, Hospitals, Retirement living, Disability care staff, Diversional therapists, Facility managers/coordinators, Lifestyle officers, Occupational therapists, Physiotherapists, Registered nurses, Residential care workers

Course type: Changed behaviours and management, Foundation training

Duration: Face-to-face: three hours; online: two hours

Delivery mode: Face-to-face, Online

Location: All states and territories, Online

Virtual classrooms

Most of our education courses are now available online. Our virtual classroom sessions are hosted on Zoom, with interactive elements such as polling and break-out rooms. Virtual classrooms provide an opportunity for inter-team learning, which benefits organisations with staff across different locations. This mode of learning is easy to implement and saves time and money by removing the need for travel. If you are new to this mode of learning, we can work with you to ensure you have what you need to make this a success.

Program benefits

Early signs.

Staff learn how to recognise the early signs of changed behaviours and understand the contributing factors.

Reduce risk

Your workforce can confidently recognise and reduce risks associated with dementia and changed behaviour.

Sources of stress

People living with dementia have sources of stress recognised early.

This enquiry form is for group bookings.

If you want to book this course for your staff, fill in the form below.

If you're looking for training for yourself as an individual, see our professional development and training page for individual   health   workers .

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Amazing Animals+

20 Most Intelligent Dog Breeds To Own

Posted: April 20, 2024 | Last updated: April 20, 2024

<p>Choosing a dog breed often involves considering their intelligence, which significantly influences their adaptability, problem-solving skills, and ease of training. Many breeds are celebrated for their mental agility, making them perfect companions for families, individuals, and various work roles. Their quick learning ability and eagerness to please are just a few traits that qualify them as the intellectual elites of the dog world. We will explore the top 20 smartest dog breeds, examining their characteristics such as height, weight, and life expectancy, and delve into the unique qualities of each breed.</p>

Choosing a dog breed often involves considering their intelligence, which significantly influences their adaptability, problem-solving skills, and ease of training. Many breeds are celebrated for their mental agility, making them perfect companions for families, individuals, and various work roles. Their quick learning ability and eagerness to please are just a few traits that qualify them as the intellectual elites of the dog world. We will explore the top 20 smartest dog breeds, examining their characteristics such as height, weight, and life expectancy, and delve into the unique qualities of each breed.

<p>Doberman Pinschers are intelligent and protective, known for their loyalty and quick learning abilities. They serve as excellent guard dogs and family companions, standing 24-28 inches tall, weighing 60-100 pounds, and having a lifespan of about 10-13 years. With consistent training and socialization, Dobermans are affectionate with their families and formidable in protective roles.</p>

Doberman Pinscher

Doberman Pinschers are noted for their intelligence and protective nature, excelling as loyal guardians and quick learners. Ideal for security and as affectionate family pets, they stand 24-28 inches tall, weigh 60-100 pounds, and typically live between 10-13 years. Proper training and socialization ensure they are both approachable by family and formidable in their guarding duties.

<p>Papillons are distinguished by their intelligence and the ability to excel in agility and trick training. Despite their small size, standing 8-11 inches tall and weighing 5-10 pounds with a lifespan of 14-16 years, Papillons are vivacious and eager to learn. Their lively nature and quick learning ability make them excellent companions for those interested in engaging with their pets in active play and learning.</p>

Papillons are small yet highly intelligent dogs that excel in agility and training exercises. Despite their diminutive size, standing just 8-11 inches tall and weighing 5-10 pounds, they have a robust lifespan of 14-16 years. Their vivacious and responsive nature makes them outstanding companions for engaging activities and learning.

<p>Pembroke Welsh Corgis are known for their intelligence, agility, and affectionate nature, making them excellent family pets and capable herders. Standing 10-12 inches tall and weighing up to 30 pounds, Corgis live about 12-15 years. Their playful spirit and workmanlike attitude make them well-suited to a variety of activities, including agility and obedience competitions.</p>

Pembroke Welsh Corgi

Pembroke Welsh Corgis are admired for their intelligence, agility, and affectionate nature, making them superb family pets and skilled herders. They measure 10-12 inches in height and weigh up to 30 pounds, with a lifespan of 12-15 years. Their playful demeanor and diligent work ethic make them versatile participants in agility and obedience competitions.

<p>Belgian Malinois are prized for their exceptional intelligence, loyalty, and suitability for police and military work. They form strong bonds with their handlers and, with proper training, make affectionate family pets. Standing 22-26 inches tall, weighing 40-80 pounds, and living 14-16 years, Malinois excel in obedience, protection, and agility, demonstrating their versatile capabilities in a variety of settings.</p>

Belgian Malinois

Belgian Malinois are highly valued for their exceptional intelligence, strong loyalty, and suitability for challenging service roles. These dogs bond deeply with their handlers and can be affectionate family members with appropriate training. They stand 22-26 inches tall, weigh 40-80 pounds, and have a life expectancy of 14-16 years. Their prowess in obedience, protection, and agility showcases their versatility in various settings.

<p>German Shorthaired Pointers are versatile hunters and loyal companions, admired for their intelligence, energy, and eagerness to learn. Ideal for active families, they stand 21-25 inches tall, weigh 45-70 pounds, and live 10-12 years. Their athleticism and intelligence make them excellent in a variety of canine sports and activities.</p>

German Shorthaired Pointer

German Shorthaired Pointers are multifaceted hunters and loyal family members, admired for their intellect, vitality, and willingness to learn. Suitable for dynamic families, they stand 21-25 inches tall, weigh 45-70 pounds, and have a lifespan of 10-12 years. Their athletic ability and intelligence enable them to excel in various canine sports and activities.

<p>Weimaraners are known for their energy, intelligence, and strong attachment to their families. They excel in obedience and agility, requiring regular exercise and mental stimulation. Standing 23-27 inches tall, weighing 55-85 pounds, and living 10-13 years, Weimaraners are suited to active lifestyles and thrive when given tasks and attention.</p>

Weimaraners are celebrated for their dynamic energy, intelligence, and deep connection with their families. They perform well in obedience and agility and need regular physical and mental engagement. These dogs stand 23-27 inches tall, weigh 55-85 pounds, and typically live 10-13 years. They thrive in active environments and respond well to tasks and affection.

<p>Renowned for their exceptional intelligence, Border Collies excel in agility and obedience, thriving on mental and physical challenges. Their intense focus and high energy make them ideal for competitive sports and as diligent working dogs. Standing about 18-22 inches tall and weighing around 30-45 pounds, Border Collies have a life expectancy of 12-15 years. They are best suited for environments that provide ample mental and physical stimulation.</p>

Border Collie

Border Collies are renowned for their outstanding intelligence and excel in both agility and obedience. Their keen focus and boundless energy make them perfect for competitive sports and various working roles. They typically stand between 18-22 inches tall, weigh about 30-45 pounds, and can live between 12-15 years. These dogs thrive in environments that stimulate both their minds and bodies.

<p>Golden Retrievers are cherished for their friendly demeanor, intelligence, and versatility as companions and working dogs. They excel in therapy and search-and-rescue, standing 21.5-24 inches tall, weighing 55-75 pounds, and living about 10-12 years. Their sociable nature and eagerness to please make them a favorite among families and in roles that require patience and gentleness.</p>

Golden Retriever

Golden Retrievers are loved for their amiable nature, intelligence, and adaptability, making them excellent in therapy roles and search-and-rescue missions. They stand between 21.5-24 inches in height, weigh 55-75 pounds, and have a lifespan of 10-12 years. Their friendly character and readiness to please make them highly favored among families and ideal for roles requiring a gentle approach.

<p>Poodles are celebrated for their intelligence, versatility, and hypoallergenic coats. They are affectionate, eager to please, and excel in obedience and agility competitions. Standard Poodles grow up to 22 inches tall, weigh 40-70 pounds, and enjoy a lifespan of 10-18 years. Their elegant appearance belies a robust athleticism and keen mind, making them excellent family pets and agile competitors.</p>

Poodles, known for their sharp intelligence and versatile skills, are also famous for their hypoallergenic coats. They bond well with their families, are quick to learn, and perform excellently in various competitions. These elegant dogs stand up to 22 inches tall, weigh between 40-70 pounds, and have a life expectancy of 10-18 years. Their sophisticated looks and agile nature make them both lovely family pets and competent competitors.

<p>German Shepherds are known for their courage, loyalty, and intelligence, serving with distinction in various service roles. They form deep bonds with their families, standing 22-26 inches tall, weighing 50-90 pounds, and living for 9-13 years. Their versatility, trainability, and protective instincts make them suitable for work in police, military, and as devoted family protectors.</p>

German Shepherd

German Shepherds are widely respected for their bravery, loyalty, and intellectual capabilities, often serving in various service capacities. They form strong familial bonds, have heights ranging from 22-26 inches, and weigh between 50-90 pounds, with a life span of 9-13 years. Their trainability and protective instincts make them excellent choices for police work, military roles, and as dedicated family guardians.

<p>Shetland Sheepdogs, or Shelties, are agile, obedient, and form strong emotional bonds with their owners. Known for their herding instinct, they excel in obedience and agility. Shelties stand 13-16 inches tall, weigh 15-25 pounds, and live 12-14 years. Their intelligence and loyalty make them perfect for those looking for a companion that is both active and affectionate.</p>

Shetland Sheepdog

Shetland Sheepdogs, also known as Shelties, are agile and intelligent, forging strong emotional connections with their owners. They are skilled in herding and excel in agility, standing 13-16 inches tall and weighing 15-25 pounds, with a lifespan of 12-14 years. Their sharp intelligence and loyal nature make them perfect for those seeking an active and affectionate companion.

<p>Rottweilers are known for their strength, loyalty, and intelligence, making them excellent working dogs and protectors. Standing 22-27 inches tall, weighing 85-130 pounds, and living 8-11 years, they excel in obedience and protection roles. Early training and socialization are key to harnessing their protective instincts and ensuring they are well-adjusted family members.</p>

Rottweilers are celebrated for their robust strength, unwavering loyalty, and keen intelligence, making them top choices for work and protection roles. They stand 22-27 inches tall, weigh 85-130 pounds, and typically live 8-11 years. Their effectiveness in obedience and protection is maximized through early training and consistent socialization, making them well-rounded family members.

<p>Australian Cattle Dogs are celebrated for their intelligence, energy, and unwavering work ethic. Ideal for herding and as companions for active owners, they thrive on engagement and challenges. They stand 17-20 inches tall, weigh 35-50 pounds, and live up to 13-15 years. Their loyalty and protective nature make them invaluable partners in both work and play.</p>

Australian Cattle Dog

Australian Cattle Dogs are noted for their sharp intelligence, boundless energy, and strong work ethic. These dogs are ideal for herding and are perfect companions for active individuals, thriving on engagement and challenge. They stand 17-20 inches tall, weigh 35-50 pounds, and have a life expectancy of 13-15 years. Their devoted and protective nature makes them invaluable in both work settings and at home.

<p>Miniature Schnauzers are lively and intelligent, with a friendly disposition that endears them to families and makes them excellent in obedience and agility. They stand 12-14 inches tall, weigh 11-20 pounds, and live 12-15 years. Their alertness and intelligence make them effective watchdogs, while their playful nature ensures they are engaging companions.</p>

Miniature Schnauzer

Miniature Schnauzers are dynamic and intelligent, with a charming personality that makes them beloved by families. They stand 12-14 inches tall, weigh 11-20 pounds, and can live 12-15 years. Their alert and perceptive nature makes them effective watchdogs, while their sociable temperament ensures they are delightful household companions.

<p>English Springer Spaniels are affectionate, eager to please, and quick learners, making them excellent hunting partners and beloved family pets. They enjoy activity and engagement, standing 19-20 inches tall, weighing 40-50 pounds, and living 12-14 years. Their joyful disposition and love for their families make them ideal companions for active lifestyles.</p>

English Springer Spaniel

English Springer Spaniels are friendly and quick-witted, making them exceptional hunting companions and beloved family pets. They actively engage in various activities, standing 19-20 inches tall, weighing 40-50 pounds, and living 12-14 years. Their cheerful disposition and devotion to their families make them ideal for active individuals or families.

<p>Labrador Retrievers are famed for their good nature and strong desire to please, traits that greatly facilitate their training in obedience and service work. Their adaptability and eagerness to learn make them suitable for a variety of roles, from guide dogs to search-and-rescue work. Labs are known for their intelligence and capacity to grasp new commands quickly, making training sessions both productive and enjoyable. The breed’s friendly disposition and patience contribute to their reputation as one of the easiest dog breeds to train.</p>

Labrador Retriever

Labrador Retrievers are renowned for their gentle temperament, intelligence, and adaptability, excelling as service dogs and in search and rescue missions. They are also treasured as family pets, standing 21.5-24.5 inches tall, weighing 55-80 pounds, and generally living 10-12 years. Their patience, trainability, and eagerness to please make them suitable for a variety of roles and environments.

<p>Collies are renowned for their beauty, intelligence, and gentle, loyal nature, making them excellent family pets and capable herders. They respond well to training and are sensitive to their owners’ needs, standing 22-26 inches tall, weighing 50-75 pounds, and living 12-14 years. Their intelligence and trainability make them well-suited for roles ranging from companionship to agility and obedience competitions.</p>

Collies are distinguished by their stunning appearance, sharp intellect, and gentle, devoted nature, making them excellent family pets and skilled herders. They are responsive to training and sensitive to the needs of their owners, standing 22-26 inches tall, weighing 50-75 pounds, and typically living 12-14 years. Their smart and trainable nature makes them adept at a range of activities, from companionship to competitive sports.

<p>Keeshonds are affectionate and intelligent, known for their fluffy coats and friendly disposition. Quick learners and excellent family pets, they stand 17-18 inches tall, weigh 35-45 pounds, and live 12-15 years. Their sociable nature and eagerness to engage make them ideal for families seeking a companion that is both active and cuddly.</p>

Keeshonds are warm and bright, recognized for their fluffy coats and amiable nature. They learn quickly and are superb family pets, standing 17-18 inches tall, weighing 35-45 pounds, and living 12-15 years. Their social and eager-to-please attitude makes them perfect for families desiring an active and affectionate companion.

<p>Bichon Frises are cheerful and intelligent, known for their ability to excel in obedience and agility. They are affectionate companions, standing 9.5-11.5 inches tall, weighing 12-18 pounds, and living 14-15 years. Their playful nature and quick wit make them beloved members of the family, perfect for those seeking a lively and loving pet.</p>

Bichon Frise

Bichon Frises are cheerful and intelligent, excelling in both obedience and agility challenges. They are loving companions, standing 9.5-11.5 inches tall, weighing 12-18 pounds, and having a lifespan of 14-15 years. Their playful and clever nature endears them to families, making them ideal for those looking for an energetic and affectionate pet.

<p>Vizslas are affectionate, gentle, and highly intelligent, forming strong bonds with their families and excelling in training. They are quick to learn and eager to please, standing 21-24 inches tall, weighing 45-65 pounds, and living 10-14 years. Their loving nature and trainability make them excellent companions for active families.</p>

Vizslas are tender and highly intelligent, creating strong bonds with their families and excelling in training. They are quick learners and enjoy pleasing their owners, standing 21-24 inches tall, weighing 45-65 pounds, and living 10-14 years. Their affectionate demeanor and responsiveness make them excellent companions for active households.

<p>The breeds we have listed showcase the incredible diversity and capability of dogs not just as pets but as companions, workers, and friends. Their varying sizes, lifespans, and unique abilities reflect the adaptability and intelligence inherent in man’s best friend. Whether you’re looking for a family pet, a working dog, or a competitive partner, these breeds demonstrate that dogs are much more than just loyal companions—they are intelligent, capable beings ready to work, learn, and love.</p><p>  <h3><strong>What To Read Next</strong></h3>   <ul> <li><strong><a href="https://financiallyplus.com/this-genius-trick-every-online-shopper-should-know/?utm_source=msnst&utm_campaign=msnlst">This Genius Trick Every Online Shopper Should Know</a></strong></li> <li><strong><a href="https://financiallyplus.com/best-high-yield-savings-accounts-this-month/?utm_source=msn&utm_channel=6189189859">12% High-Yield Savings Accounts</a></strong></li> <li><strong><a href="https://financiallyplus.com/best-gold-ira-this-year/?utm_source=msn&utm_channel=6189189859">Best Gold IRA To Invest In During 2024</a></strong></li> <li><strong><a href="https://financiallyplus.com/deals-on-popular-cruises/?utm_source=msn&utm_channel=6189189859">Best 2024 Cruise Deals For People Over 45</a></strong></li> <li><strong><a href="https://financiallyplus.com/the-best-internet-deals-older-americans-need-to-take-advantage-of-this-year/?utm_source=msn&utm_channel=6189189859">Internet Deals For As Cheap As $10/Month</a></strong></li> <li><strong><a href="https://financiallyplus.com/affordable-life-insurance-options-for-seniors/?utm_source=msn&utm_channel=6189189859">Affordable Life Insurance Options for Seniors</a></strong></li> </ul>  </p><p><a href="https://lifestylogy.com/?utm_source=msnstart">For the Latest Lifestyle, Food, Health & Fitness, head to Lifestylogy</a></p>

The breeds featured illustrate the vast diversity and capabilities of dogs as pets, companions, workers, and friends. They vary in size, lifespan, and special abilities, showcasing the adaptability and intelligence that define man’s best friend. Whether you seek a family pet, a working dog, or a competition partner, these breeds exemplify that dogs are more than just loyal companions—they are intelligent, capable creatures ready to engage, learn, and love.

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Quick Facts: National Wildfire Coordinating Group's Wildland Fire Safety Training and 2024 Annual Refresher

Posted: March 28, 2024

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  • Wildfire and WUI

The National Wildfire Coordinating Group (NWCG) 2023 Year in Review and 2024 Core Component Module Packages are now available.

Overview: Each year, the NWCG updates its Wildland Fire Safety Training Annual Refresher (WFSTAR) with a lesson reviewing the previous fire year and an updated package of modules.

  • WFSTAR training is focused on operations and decision-making issues related to fire line safety so that line-going personnel can recognize and mitigate risk, maintain safe and effective practices, and reduce accidents and near misses.

Mandatory training requirement: All designated NWCG positions with fire line duties and any position assigned to the fire line for non-suppression tasks must complete WFSTAR training annually to maintain currency.

Delivery format: The WFSTAR modules must be delivered as instructor-led training.

  • Some modules must be delivered in person; others can be delivered in a virtual instructor-led format.

Local agency responsibility: Local agency units are responsible for scheduling WFSTAR training.

  • Details available at the Wildland Fire Learning Portal or through the local training officer in your area.

Training modules: All available modules within WFSTAR are listed in the WFSTAR catalog .

  • The modules provide a range of training options to meet NWCG position training requirements and agency-specific course-hours requirements.
  • All modules include lesson plans, instructional videos and supporting resources.
  • WFSTAR is a year-round program. As new training materials are developed, they are posted in NWCG’s training catalog when completed.


This article is based on content in the March 28, 2024 InfoGram .

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  1. Problem Solving Training 2024 Part 2

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  21. Problem Solving Skills Training Course

    If you would like more information on this training program, please contact: Deborah Dear on 1300 323 752 or email: [email protected] or contact us online today. 1300 323 752. call today on 1300 323 752 Full range of courses. Learn to solve the problem and not the symptoms to minimise productivity losses.

  22. Applying a problem solving approach to behaviours

    For professionals Professional development and training Research Referral More Than a Cure: 25 Years of Impact. About Dementia Australia Contact us. Your team will learn how to apply a systematic approach to problem solving changed behaviours and provide positive support strategies for people living with dementia.

  23. 20 Most Intelligent Dog Breeds To Own

    Choosing a dog breed often involves considering their intelligence, which significantly influences their adaptability, problem-solving skills, and ease of training. Many breeds are celebrated for ...

  24. Player problem solving is Northampton's secret weapon this season

    Player problem solving is Northampton's secret weapon this season In preseason, the club's senior players told the coaching staff they wanted ownership of the group and the results are paying ...

  25. Wallabies-eligible England international moves back to Australia

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  26. National Wildfire Coordinating Group releases 2023 Year in Review

    The National Wildfire Coordinating Group (NWCG) 2023 Year in Review and 2024 Core Component Module Packagesare now available. Overview: Each year, the NWCG updates its Wildland Fire Safety Training Annual Refresher (WFSTAR) with a lesson reviewing the previous fire year and an updated package of modules. WFSTAR training is focused on operations and decision-making issues related to fire line ...